Manager Customer Service

Mary C. Petitti

**** ***** ****** *********, ** *1225

Phone 443-***-****

*****@**********.***

QUALIFICATIONS:

I am a creative professional who works well either alone or with a

team. I am resourceful and self-motivated which gives me the ability to

multi-task efficiently. I am both customer service and marketing

oriented with effective communication and problem solving abilities.

EDUCATION:

Baltimore International College- Baltimore, MD 21202

AAS Degree Baking and Pastry Arts

BS Degree Hospitality Management

EMPLOYMENT HISTORY:

Pei Wei, Baltimore, MD 12/17- Present

Ops Manager, Duties entail

• Hire, train, and direct staff

• Drive sales, increase catering purchases and LSM

• Maintain equipment and proper production levels

• Ensure superior customer satisfaction

Arby’s, Cockysville, MD 1/13- 12/17

General Manager, Duties entail

• Hire, train, and direct staff

• Inventory, ordering, budgeting

• Maintain equipment and proper production levels

• Ensure superior customer satisfaction

Ambit Energy, Baltimore, MD 2/12- 1/13

Independent Consultant, duties entailed:

• Perform sales calls, set appointments

• Give presentations

Bob Evans Restaurant, Baltimore, MD 1/05- 1/12

General Manager, duties entail

• Hire, train, and direct staff; dehire if needed

• Inventory, ordering, budgeting

• Maintain equipment and proper production levels

• Ensure superior customer satisfaction

Interstate Connections, Baltimore, MD 8/04- 1/05

Sales Manager, duties entailed:

• Sell products, ensuring 100% accuracy on all

transactions and paperwork

• Open/ close store, perform bank drops

• Inventory

AWARDS & CERTIFICATES:

• Alcohol Service Certification

• BEST Award winner

• Stellar Performance Award

• MCI Club- top 10% in sales

SPECIAL SKILLS:

• Proficient in Word, Excel, Outlook, & PowerPoint

Contact this candidate