B. Carlile 615-***-**** ac4hqn@r.postjobfree.com
BILL CARLILE
EXPERIENCE
IT Support Technician 2 10/2012 – 1/2018
Atos under contract with Schneider-Electric
**** ***** ******, ** ***** 914-***-****
Provided day to day break/fix support as well as handling IMAC requests while meeting SLA requirements for over 500 computers
Performed quarterly lease refresh tasks ensuring old equipment was returned to leasing company on time
Designed and built 3 video editing PC workstations for Schneider Training Group IS Application Support Technician 2 10/2005 – 10/2012 Pomeroy IT Solutions under contract with Schneider-Electric 295 Tech Park Dr. Lavergne, TN 37086
Designed and implemented new Windows 7 images for all PCs Provided custom images for remote Engineering Services group Assisted Site Manager with technology move and implementation for the new Franklin facility Desktop Support Technician 6/1995 –7/2005
McKesson Corporation under contract with Nashville General Hospital at Meharry 1818 Albion St, Nashville, TN 37208
Coordinated conversion of 200+ DG terminals and printers to PC workstations Manage PC build for Nashville General including purchasing, configuration, installation, and testing Built 300+ PCs for an approximate savings of $450 per PC Created and maintained up to date Windows XP images for all hospital computers SKILLS
Support and implement software installation for large and small projects and upgrades working with project management teams to determine hardware needs and assess critical timelines
Troubleshooting network TCP/IP DNS connectivity, AD administration, and remote access client usage in a Windows/Microsoft shop
Monitoring solutions, ticket volume, and turnaround time statistics to help improve efficiency
Understand and instruct technical staff on the basic components of the personal computer and how they operate and interact
B. Carlile 615-***-**** ac4hqn@r.postjobfree.com 2
Provide assistance to user-areas by responding to questions, researching and resolving data processing problems and recommending solutions to assure optimal operations.
Image creation and driver/update maintenance for Windows based computers.
Printer maintenance and troubleshooting, including cleaning rollers, replacing maintenance kits
Check and clean hardware, including workstations, printers, and peripherals, and perform other preventative maintenance as needed
Purchase and install software/hardware upgrades and fixes
Maintain up to date virus protections, driver/firmware updates & OS updates SOFTWARE & HARDWARE
Office 365 and previous
Share Point
Symantec Ghost
Illustrator, Indesign, Photoshop
Remedy
Android and Iphone
VMware
Bomgar Logmein & other remote sw
Dell HP Lenovo Asus PC servers and
Workstations
Cisco 2960x layer 2 switches on OM4
fiber 10 gig backbone
Cisco Aironet wireless Aps
SCCM management
AWARDS, CERTIFICATES, ETC
ACS Security and Privacy Awareness Certification
Xerox Code of Business Conduct Certification
ACS ITO Service Level Management Process Review Certification
Change Management Using Service Center Work Instruction Review Certification
ACS ITO Configuration Management Process Certification
ACS ITO Service Continuity Management Process Review Certification
ACS ITO Change Management Procedure Certification
ACS ITO Release Management Process Review Certification
ACS Information Technology Security Policy Reporting Certification
HIPAA O&E Privacy Policies Annual Certification
ACS ITO Document Control Process Certification
MS Risk/ Audit and Compliance Governance Certification
Atos Security Organization and Policy Structure Certification