Customer Service Sales

James Haddox

linkedin.com/in/james-haddox-*******1a *.******@*******.*** 330-***-****

***** **** ***** **. ************, Ohio 44136

A top-performing Operations Director and Consultant with 10 + years of expertise in lean logistics and supply chain management. Exceled at value stream mapping, Six Sigma, Kaizen, 5S, and recognized as an excellent contributing P&L sales and operations leader across multiple levels of organizations. Strengths lie in the ability to offer innovative and creative solutions and resolve complex issues in mid-size to large corporations in the manufacturing, customer service, and distribution industries, and to drive change across organizations. Ability to increase operational profits by creating new programs while strategizing and implementing new ideas with focus on customer satisfaction and business development.

Key Skills

Sales & Revenue Increase

Planning & Analysis

Total P&L Ownership

Effective Communication

Operational Excellence

Multisite Management

Relationship Building

Forecasting & Buying

Customer Service

SAP/ERP

Training Programs

Constellation

Oracle

Maximus

JDA

POS

ADP

TELOGIS

Salesforce

Safety and Risk Programs

Professional Experience

Management Consulting Company LLC, Strongsville, Ohio (Contractual) Present

Owner-Business Consultant

Chicago Cubs- development and design of new food and beverage locations in Wrigley Field. Created kitchen build outs to be functional with in allotted space for 2017 season. 7% increase in revenue from efficiency and guest pass through rate. Developed a localized craft beer strategy to drive sales from 18% total sales to 34% in 2017 season.

Berlin Packaging- reworked supply chain system to coordinate bulk buys to eliminate waste and to increase buying power for sourcing teams which drive cost saving measure programs. Initiated vetting 100% of vendors for a period of 3 months to reduce costs by 4% totaling $15k in savings at branch level in Twinsburg, Ohio. Rolled out companywide vetting to save $237k in first two months.

GuRoux Brands Company LLC- developed a social media platform and e-commerce network resulting in increased sales by 40% ($24k) in 4 months. Diversified product lines between two new markets. Penetrated Health and Wellness market with rebranding from Food and Beverage. Streamlined shipping and filling process to eliminate waste by 3.7% and increase order accuracy by 2% and on-time delivery by 15% in two day ship scenarios.

Cleveland Indians Delaware North Sportservice, Cleveland, OH (Contractual) 2015– 2017

Director of Food and Beverage facility Concessions and Warehousing Operations

Oversee the ballpark food and beverage operation with 1285 seasonal associates and 90 full time associates and 6 managers. Covered multiple management positions for 12 months (AGM, Concessions, Director of Food and Beverage, and Commissary Manager) in addition to Director Role.

Changed logistic dynamic to JIT ordering, by strict inventory control and process improvement which resulted in quicker turnover of inventory.

Partnered with health inspectors, USDA, FDA, Secret Service, FBI, and Indians to launch first ever 2016 RNC Market place inside Progressive Field ensuring the security and safety of all attendants, workers and customers.

Created metrics and programs to reduce insurance liability achieving lowered costs by 5% in 2016 for clients as a Board member for Cleveland Indians Risk Assessment Team.

Designed the Cleveland Indians Food and Beverage remodel and facilitated the project from plan to build and Launch which resulted in the most increased revenue since the 1994 opening day at Jacob’s / Progressive Field.

Utilizing buying powers to drive down costs throughout the season with bulk purchasing and time buying, this led to achieving highest food and beverage operational profit since the 1997 baseball season in Cleveland history with Delaware North Sportservice as the provider.

Provided innovative and creative new concepts to the ballpark by introducing new food and beverage vendors which got recognized by MLB.com who ranked Progressive Field #1 Food and Beverage venue in all of MLB Parks.

ANDERSEN WINDOW CORPORATION/RENEWAL, Valley View, OH 2013 – 2015

Operations/Installation Manager

Oversee a facility of 75-100 employees and 50-100 seasonal contractors and 4 managers, covering multiple management positions for 7 months (GM, Sales, Installation, and Event Marketing). Managed forecasting and P&L for $13M Replacement Window and Door Division.

Restructure facility to operate as a lean and safe environment using Six Sigma methodologies which increased operational profit YOY of 10%.

Developed and optimized a Standard Work Format for Installation Procedures, to ensure error-proof delivery of installation procedures, critical-to-quality checklists, self-check metrics, and failure mode. Educated and mentored Sales Associates and Installers to improve product knowledge that grew sales and installed units 47% YOY and doubled our capacity in 2014.

Lead the development, implementation, and ongoing improvement of an Installer Certification Program for the national renewal by Andersen Retail Network, including conformance with industry agency guidelines and applicable legal and regulatory guidelines.

Address homeowner concerns with immediate results by implementing a service team and procedures to drive home owner’s satisfaction from 92% to 98%, exceeding expectation of 95%.

McMASTER-CARR SUPPLY COMPANY, Aurora, OH (Contractual) 2011 - 2013

Warehouse Operations Project Management/Bin Filling

Analyzed the stock-picking and order fulfillment process for troubleshooting and providing solutions for speed and efficiency resolution, ensuring highest customer service level.

Led a Lean Integration Team, working to develop, test, verify, and rollout processes to enhance productivity, placing safety first, and providing marginal growth for the company. Drove productivity down to 8% in hours per unit, 30% drop in safety incidents, and 18% growth financially in first year.

Created an order picking routine which increased productivity and eliminated safety issues, creating new space for additional warehousing product.

Led Cross-functional teams to improve existing processes to increase productivity and reduce payroll and material expenses.

Led a project team for mobile website application (android) design and integration, offering many ideas to create immediate increases in revenues (6% increase in 3 months after launch) and also improved customer functionality and ease of use.

BED BATH and BEYOND, Medina, Boardman, North Canton, OH 2009 - 2011

Store Manager Operations

Oversee Assistant Store Managers and Department Managers as they carry out Lean objectives set for them.

Drove sales from $18.5M to $23.2M by directing and coaching employees to use company programs, processes, and tools.

Advanced and implemented new strategies for daily logistics of freight planning and freight flow.

Safety Site Coordinator, planned, developed, and followed through safety administration and culture.

Achieved profitability by $23M and shortage goals were less than 2.5% for first time in store history.

TARGET CORPORATION, North East, OH 2004 - 2009

Gm /Executive Team Leader Logistics- AP/Internship

Provided a safe and secure working environment for team as GM/Executive Team Leader.

Controlled profit by managing talent and driving sales and achieving payroll goals. Exceeded sales goals by 11% in 2006, 6% in 2007, 13% in 2008, and 3% in 2009.

Met and exceeded company expectations for operational process goals. Exceeded company standard KPI mark of excellence at 95% by 3 points in all 14 out of 16 quarters managed.

Met and exceeded inventory goals established by company for multiple stores. Company goal was 3% shrinkage; met and exceeded in Boardman at 2.5%, N. Canton at 2.4%, and Medina at 2.4%.

Education

Bachelor of Business Administration, Business Marketing & Operations,

Kent State University, Kent, OH

LEAN Strategies and Continuous Improvement Certification (Target/Walsh University)

2016 T.E.A.M. Facilitator and Instructor (Techniques for Effective Alcohol Management)

USSW Certified Facilitator

HACCP and SERVSAFE Certified

EPA Lead Safe Certified

OSHA 10 State Certified

References

William Aftoora

President- GuRoux Brands Company LLC- 440-***-****- ****@************.***

Tom Culhane

Vice President/CHR Human Resources- Berlin Packaging 312-***-****- ***.*******@***************.***

Kurt Schloss

Vice President Retail/Food Operations- Cleveland Indians-216-***-**** *.*******@*******.***

Contact this candidate