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Business Analyst and Business Process Manager

Woodbridge Township, New Jersey, United States
February 15, 2018

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Shilpa Bhatkande Business Systems Analyst

Phone: 304-***-**** Email: SUMMARY

Business Analyst with Certified Scrum Master and Certified Product Owner.

Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of its various methodologies like Waterfall, Agile, Rational Unified Process (RUP).

Good Knowledge in Requirements gathering using suitable elicitation techniques.

Good Understanding of Business Analysis, Data Analysis, Requirement Analysis, Business Process Modeling and Use Case Development as well as Activity Diagrams and Sequence Diagrams using UML methodology.

Knowledge of Prototyping and Wireframes using different Graphical User Interfaces tools.

Extensive knowledge in conducting GAP Analysis, Document Analysis and design deliverables - Business processes (as is and to be).

Good knowledge of Functional Testing, Smoke Testing, Regression Testing, Progression Testing and User Acceptance Testing (UAT).

I have excellent analytical and problem-solving skills with attention to details. Ability to be flexible, follow tight deadlines, organize and prioritize work. TECHNICAL SKILLS

Requirements Management Tool Sybase Power Designer, Version One Project Management Tools MS Project, MS Excel, MS Office Languages SQL, XML, UML

Defect Tracking Tools JIRA, Silk Central, Bugzilla Database Management MS SQL Server, MS Access, Oracle Prototyping Tools Just in mind Prototyping, Smart Draw, Snag it Educational Qualification:

Bachelor of Computer Application

RLS Science Institute, Karnataka, India

Professional Qualification:

Certified Scrum Master - Certification ID - 1286812961520612868129615206 126 Certified Product Owner - Certification ID – 951*********** Additional Experience

Independently ran our family owned business for more than 10 years. It involves, customer engagement, Vendor relations, ordering, scheduling employees, marketing and Sales. Shilpa Bhatkande Business Systems Analyst

Phone: 304-***-**** Email: Key Responsibilities :

Managed day to day total store operations including customer service, training and development of all store associates, labor management, cash and inventory control, asset protection, store conditions, and performance management.

Planned, implemented, and followed-up on weekly sales programs.

Managed, controlled, and tracked store payroll and budget.

Executed communication, training and strategic plans through actively engaging with store associates and department managers.

Monitoring foreign and local products that are back in stock, Forecasting the sales of products and ordering accordingly big brands like Unilever and P&G.

Comparing the sales and setting targets to meet sales compared to the last year.

.Approaching customers listening to their complains and suggestions, and providing them with their requirements.

Doing reports like weekly sales, performance notice, Duty reports, Seasonal notes, investigation reports, daily checklist.

Earned respect with a proven ability to obtain high performance levels from employees while maintain a pleasant working atmosphere.

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