Customer Service Accounts Payable

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Dyesha Howard

**** ***** *** ***, ******* ****3 Cell: 404-***-**** E-Mail: ************@*****.*** COMMITMENT LEADERSHIP INTEGRITY

A proven visionary and strategic leader with years of hands on experience in providing exemplary services to staff and students respectively. Possess superior management skills, capable of leading professionals, maximizing individual productivity and creating cohesive team environments. A well versed professional that thrives within an evolving and dynamic environment. With integrity, operate with the best interest of my customers, employers, and the public. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Professional Experience

Administrative Clerk, Mercer University, College of Pharmacy, 08/2016 – Present

Support Assistant Dean for Student Affairs, Director of Alumni Affairs, Director of Marketing and Communications

Manage and support college represented events

Preparing requests for payment of invoices

Preparing forms for budget processing (Citrix)

Creating requisitions for purchase orders

Editing the student handbook

Maintaining contact databases

Ordering supplies for faculty, staff and students

Receptionist duties

Senior Administrative Secretary, Georgia State University, Perimeter College Athletics, 06/2007 – 04/2016

Purchased equipment and supplies using a purchasing card or requisition for a purchase order

Created and manage electronic procurement documents (Oracle/PeopleSoft); Manage and create department file records

Managed monthly purchasing card statements and logs (Works Bank of America System)

Managed and approve travel authorizations and expense reports (Oracle/PeopleSoft)

Managed 11 separate budget progress reports (Oracle/PeopleSoft, Microsoft Excel); Assists in the developing departmental budgets for 8 sports

Provided training to new staff members on the travel module

Served as a delegate for staff; submitting travel authorizations and expense reports on their behalf

Proxy: Submit payroll for multiple employees on a biweekly or monthly basis (ADP Electronic Time Management System)

Arranged travel plans (book flights, charter buses, rental vehicles and hotels)

Generated check requests to accounts payable for monthly housing and utility expenses

Created budget transfer requests to ensure adequate funding/encumbrances Key Competencies

Customer Service

Analytical Skills

Quality Assurance

Process Improvement

Staff Development

Problem Solving

Records Management

Organizing & Planning

Supervising / Management

Interpersonal Relations

Verbal & Written

Communication Skills

Applications / Software

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Publisher

Adobe

PeopleSoft

ADP

Banner

ESAMS

Lotus Notes

Citrix

2

Managed FedEx and UPS accounts for departmental shipping

Received, sorted and distributed all mail documents; Coordinate mailing/returns for the department

Generated Per Diem forms for contractors to be paid

Generated scholarships and eligibility using NJCAA system

Scheduled public safety officers and maintenance/custodial crews for special events

Collected money and manage ticket sales for special events; Monitor cash advances

Requested/submitted W9's and vendor data forms for new vendors to be added to the procurement database

Reconciled housing reports for students on scholarship

Submitted, track and manage insurance claims for injuries

Coordinated payment of invoices and approves and monitors expenditures

Assisted new hires with completing their paperwork; Submit background checks to Public Safety for new hires

Supervised the work of student assistants

Senior Secretary, Georgia Perimeter College, Social Sciences & Athletics, 02/2001 – 05/2007

Provided customer service to students, faculty / staff and visitors

Answered the telephone and provided information related to the department

Registered students for classes (Banner)

Coordinated mass mailings; Receive, sort and distribute all mail documents

Input course schedules for all faculty / staff (Banner)

Coordinated the collection of end of semester course material

Ordered office supplies and first aid equipment

Submitted payment requests to accounts payable

Scheduled and coordinated meetings

Arranged course assessment exams for faculty

Maintained and organized records directed and responded to general inquiries. Text / Data Entry Operator, IBM, 10/1995 – 12/2000

Provided administrative support for a text/graphics center

Assisted customers in formatting and creating documents and spreadsheets

Typed RFP's (Request for Proposal) and RFI's (Request for Information)

Examples: tent cards, name badges, invoices, brochures, tri folds, flyers, organizational charts, business letters, merges for mass mailing of 15,000 or more customers, newsletters, index cards, tab sheets, resumes, address labels, envelopes, letterhead.

Taking in work requests via e mail (Lotus Notes)

Entered weekly payroll into Lotus 123

Entered product requests from business reply cards

Entered survey responses

Deleted customers from mailing list

Typed labels for products

Filed invoices and reply cards

Education

8/2014 12/2015 Took courses at Georgia State University, Perimeter College towards AS in Homeland Security and Emergency Management

05/2013 Travel and Expenses Module

12/2011 Managing Employee Relationships

12/2011 Complaint Investigations Harassment, Discrimination and Wrongdoing

11/2011 Legal Complaint Malfeasance, Ethics and Compliance

10/2010 Introduction to Purchasing

10/2010 PeopleSoft EProcurement Training

10/2007 Purchasing Card Training

3

07/2002 Continuing Education Introduction to Coding, Human Diseases, Human Anatomy & Physiology, Medical Terminology & Anatomy

References

Dr. Vincent June, South Louisiana Community College, Vice Chancellor of Student Services, *******.****@******.*** / 404-***-****

Dr. Barbara Brown, BOR University System Office, Asst. Vice Chancellor for Transitional and General Ed., *******.*****@***.*** / 404-***-****

James Barnaby, USG Strategic Sourcing Director, Fiscal Affairs, ***.*******@***.*** / 404-***-****

Cania Harris, Georgia State University Perimeter College, Accounts Payable, *****.******@*****.*** / 678-***-****

Alfred Barney, Georgia State University Perimeter College, Director of Athletics, **********@*****.*** / 404-***-****

Pierce Richardson, Southern Intercollegiate Assigning, Arbiter Sports Manager, ******@*********.*** / 770-***-****

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