email@example.com linkedin.com/in/sharmarahul11 408-***-****
Experienced Systems Engineer providing technical assistance to enterprise customers. Trusted advisor providing technical expertise through presentations, Solution designs, demonstrations, and Proof of Concepts.
Able to quickly engage with successful performance-driven teams. Adept at solutions development and verification utilizing a broad range of technologies in application delivery, performance and security, creating solutions that align with company’s mission, products, strategy and industry.
F5 ADC(application load balancing), Web Application, DNS, WAF, DC Firewall, Application access security), DDoS mitigation, SSL, HTTP, BIGIP,
Cisco Switches, routers, servers (UCS) and access points, Layer 2/3 protocols – HSRP, VRRP, VLAN, OSPF, BGP, EIGRP, TCL and Python
F5 NETWORKS, San Jose, CA 2016 – 2017
Partner with Account manager in sales providing customer-focused, high level technical assistance for pre and post sales to major accounts in the West.
Provided solution designs, and systems engineering configurations and partnered with F5 Technical Support and customers/partners to resolve post sales issues.
Constant learning on F5 and competitive technologies (via internal and external tools and available resources) to get accurate understanding of customer needs and position most accurate products and solutions.
Setup successful POCs and training labs for customers such as Apple, Facebook, First Rep bank.
CISCO SYSTEMS, San Jose, CA 2013 – 2016
Systems Engineer, 2014 – 2016
Partner with Account Executive in a sales role and provide customer-focused, high level technical assistance for pre and post sales.
Trusted technical advisor to SP Web accounts with $150m+ annual sales: ebay, Paypal, Salesforce.com, and Shutterfly.
Conducted multiple POCs and demo sessions collaborating with BU to help my customer build a highly scalable DC fabric based on Cisco Nexus switches in Spine. The design not only helped them scale but resolved bandwidth and management issues saving millions.
Collaborate between Cisco Product teams and services team to work on customer designs and post-sales implementation and support.
Work on POCs and Demos with BU and POC lab teams to validate Cisco designs for customer to solidify Cisco solution being the best in the market.
Virtual Systems Engineer, 2013 – 2014
Provide pre sales technical support to customers virtually by assisting Cisco Sales Engineers, Sales managers and Partners .
Top performer for two consecutive quarters leading with highest resolved case count.
Provided Cisco RFP technical assistance along with BOM builds to field SEs
MCKESSON - RELAYHEALTH, Emeryville, CA 2012 – 2013
Work with customers (care providers) to define requirements for health care data interchange (ADT, LAB, RAD, TRN) in HL7.
Install and configure Cloverleaf Integration Engine for HIE clients to setup connectivity and transfer of HL7 data.
ADT and CCD data exchange configuration and support.
Analyze and troubleshoot transmission errors such that orders and results can successfully post to their correct destination (ERM or a provider)
UNITED HEALTH CARE, San Jose, CA 2011 – 2012
Work with customers and 3rd party providers to define requirements for health care data interchange in HL7 and XML via Low Level Protocol or SFTP.
Setup, install, configure and support Interoperability web services used to transfer and store health documents (PIX, PDQ, XDS, XC) using OIDs as identifiers.
SITA, Bohemia, NY 2009 – 2011
Perform component software design, coding, development and delivery of specific products and applications in the SITA portfolio, primarily SITA Gateway and SITA Java Terminal Emulator.
Provide mainstream development using Object Orientated languages - C++, and Java on Visual Studio and Jbuilder development environments.
Successfully helped an airline customer to migrate from a 1D to 2D barcode based boarding pass processing helping them increase boarding efficiency.
CISCO SYSTEMS, San Jose, CA 2008 – 2009
Customer Proof of Concept Lab Co-op
Setup Layer 1-3 network architecture and configuration of custom networks for Proof of concept testing large enterprise and service provider customers.
Data Center Design builds on Cisco switches and routers for redundancy, performance and scalability were built in time for visiting customers.
Setup and configure Campus/Enterprise Routers, switches, Firewalls and wireless devices based on designs provided by customers/ lab engineers in extremely short time.
Master of Science, Computer Science
San Jose State University, San Jose, California
Certifications – CCNA, CCNP, F5 TMOS Administrator (101, 201)