Customer Service Administrative Assistant
Resume:
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Carlo, P. Grier II **** Cemetery Rd. Aprt. C
*.*****.*@*******.*** Hilliard, OH 43026
810-***-**** Veterans’ Preference: 5 Points
DHS Security Clearance: Secret
Citizenship: U.S. DOD Security Clearance: Secret
Profile
• Over 13 Months of Federal Law enforcement training and performance
• Over 15 Years of Physical Security Experience
• Over 10 Years of Supervisory experience
• Over 10 Years of Maintenance and tool working Experience
• Over 10 Years of Electronical and Mechanical Troubleshooting
• Over 10 Years of Administrative Services Experience and Payroll
• Over 10 Years of LADS Training and Maintaining
• Easily adapt to any working environment while maintaining professionalism and high-quality performance
• Outstanding leadership, organizational, and interpersonal skills with proven ability to relate to people at all levels
• Capable of working under pressure to meet set deadlines
• Patient, creative, highly flexible person with developed multitasking, problem solving, and critical thinking skills
• Detail-oriented and analytic individual who strictly complies with established procedures and makes sound judgment
• Highly competitive team player who consistently strives to positively contribute to overall team performance and the achievement of all stated corporate objectives
• Profound ability to manage multiple priorities and various challenges while maintaining positive working relationships
• Excellent communication skills (both written and verbal) Professional Experience
Security Guard/Secretary 11/17-Present
G4S Global Security Solutions S: Josh Nemec
1 Dave Thomas Drive P: 614-***-****
Dublin, Ohio 43026 40+ hrs/w, $22,560/yr.
May Contact
Prioritize customer service and physical security
• Physical security specialist and administrative clerk
• Promote physical security utilizing patrols and access control methods
• Maintain access control (Proxy/I.D. Card) by operating and maintaining computer systems
• Issuing and restricting/terminating access credentials for all employees
• Conduct facility coordination and operator services as an administrative assistant for the company.
• Distribution and collection of company vehicles defined by corporate contract.
• Operation of Microsoft Office programs and cisco phone and automated systems
• Secretarial duties including: appointment setting, schedule/calendar maintenance, Basic operator duties to include transferring calls and monitoring multiple call centers
• Daily proxy Pen/point inspections
Security Guard/ Officer (Federal Contract) 10/17-Present Paragon Systems Inc., S: CPT Gorden Jerell
[Type text]
200 N. High St. P: 614-***-****
Columbus Ohio, 43215 40+ hrs/w, 42,000/yr.
May Contact
Prioritize State and Federal Laws, and a safe and healthy working environment.
• Physical security priority specialist (PSO under direction of the DHS)
• Promote physical security utilizing patrols and escalation of force practices
• Conduct foot and vehicle patrols to maintain building and property security
• Maintain Federal and State Annual Certifications
• Maintain/promote physical security. Conduct vehicle inspections to maintain safety
• Maintain State and Federal Certifications
Security Officer 08/17-10/17
Alliance Data Systems S: Josh
3075 Easton Square Pl P: 614-***-****
Columbus, Ohio 43219 40+ hrs/w, $32,736/yr.
May Contact
Prioritize customer service and physical security
• Physical security specialist and administrative clerk
• Promote physical security utilizing patrols and access control methods
• Maintain access control (Proxy/I.D. Card) by operating and maintaining computer systems
• Issuing and restricting/terminating access credentials for all employees
• Conduct facility coordination and operator services as an administrative assistant for the company.
• Distribution and collection of company vehicles defined by corporate contract.
• Operation of Microsoft Office programs and cisco phone and automated systems
• Secretarial duties including: appointment setting, schedule/calendar maintenance, Basic operator duties to include transferring calls and monitoring multiple call centers
• Daily proxy Pen/point inspections
Lead Shift Officer (LSO) 06/17-08/17
Rural/Metro Fire deportment and John Glen Airport S: Tim Hoback 4925 Sawyer Rd. P: 614-***-****
Columbus, Ohio 43219 40+ hrs/w, $26,880/yr.
May Contact
Prioritize customer service and physical security
• Oversee/supervise a staff of up to 12 people on daily facility and security operations
• Maintain Airport Security Utilizing Patrols and stationary positions
• Preserve working environment between Airport Security staff and Columbus PD
• Monitor all traffic entering and exiting Airport grounds and facilities
• Daily proxy Pen/point inspections
• Conducting payroll procedures including: verification of hours, ensuring contract hours are met through scheduling, and Correcting pay issues through proper channels D.E.S Guard/Police (Federal) 05/16-06/17
TACOM-Warren S: CPT. Francoise Moreau
6501 E. 11 Mile Rd. P: 586-***-****
Warren, Michigan 48093 PS: GS-5 Series: 0085
40+ HRS/W, $35,659/yr.
May Contact
Prioritize State and Federal Laws, and a safe and healthy working environment.
• Physical security priority specialist
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• Promote physical security utilizing patrols and escalation of force practices and DOD Police procedures
• Conduct foot and vehicle patrols to maintain building and property security
• Stay current on firearms, OC (Pepper Spray), Baton, handcuff and ticketing practices
• Maintain/promote physical security. Conduct vehicle inspections to maintain safety
• Operate the NCIC (National Crime Information Center) in accordance with (IAW) Federal and state laws.
• Limiting/ restricting post access to Federal facilities utilizing the (AVB) Active Vehicle Barrier when required
• Basic clerical operations including: writing reports, filing, organization of case files, complaints and Tickets
• Maintain access control (Proxy/I.D. Card) by operating and maintaining computer systems
• Maintain Federal and State certifications
Soldier/Team Leader/SGT 07/07-Present
Michigan Army Nation Guard S: SGT Marla Mitchell
2140 W. Genesee St. P: 810-***-****
Lapeer, MI 48446 48 HRS/month, 9,000/yr.
May Contact
25U - Signal Support systems Specialist
• 11 Years competency
• Operate and Maintain battlefield signal support equipment
• Provide technical assistance for computer systems and components
• Provide tactical assistance and training for Group, Battalion, company and squad level elements for systems and Local Area Networks
• Maintain, Operate and Troubleshoot all systems for proper functionality including: Radios, Data centers, Satellite Uplink, Terminal Devices, Power generators and Vehicles 92S – Shower/Laundry and clothing repair Specialist
• 10 Years Competency
• Operate, Troubleshoot and Maintain LADS (Laundry and Drying systems), attached Generators, water supply systems, and Shower units
• Keep up to date on operations and Train Company, Platoon, Squad and SLCR Teams for daily operation and support
NCO/SGT/E-5
• Award and Promotion Recommendation/disciplinary actions
• Maintain and facilitate companywide/ individual Soldier training events to include: PMCS (Preventative Maintenance services/procedures), Weapons training, and equipment operation and repair, First Aid, APFT (Army Physical Fitness) Standards etc.
• Mentor and develop junior enlisted soldiers towards career path
• Boost Unit moral/Cohesion and MOS Proficiency
• Setting, enforcing and upholding standards set by myself and/ or Senior Leadership
• Supervising a team of 15 soldier in daily operations and processes related to duty site at Platoon, Squad and Team levels
Security Guard 10/15-11/15
Teachout security corp. P:810-***-****
2348 Stoneridge dr. 40+ hrs/w 23,040/yr.
Flint, MI 48532 May Contact
Prioritize Physical security
• Maintain/promote Physical Security of Hospital utilizing Stationary, Roving and Vehicle Patrols
• Maintain/promote safety within a psychiatric ward
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• Maintain a professional working relationship with Genesee County PD Security Guard/Secretary 05/13-10/15
G4S Global Security Solutions S: Chris Curtis
6200 Grand Pointe Dr. P: 810-***-****
Grand Blanc, MI 48439 40+ hrs/w, $22,560/yr.
May Contact
Prioritize customer service and physical security
• Physical security specialist and administrative clerk
• Promote physical security utilizing patrols and access control methods
• Maintain access control (Proxy/I.D. Card) by operating and maintaining computer systems
• Issuing and restricting/terminating access credentials for all employees
• Conduct facility coordination and operator services as an administrative assistant for the company.
• Distribution and collection of company vehicles defined by corporate contract.
• Operation of Microsoft Office programs and cisco phone and automated systems
• Secretarial duties including: appointment setting, schedule/calendar maintenance, Basic operator duties to include transferring calls and monitoring multiple call centers
• Daily proxy Pen/point inspections
Factory line worker/production 09/11-10/12
Albar Inc. S: Jim H.
780 Whitney Dr. P: 810-***-****
Lapeer, MI 48446 40 hrs/w, $22,080/yr.
May Contact
Production Line Worker
• Paint, sand and pack vehicle components
• Conduct fast paced production management in a dynamic/ever changing work environment
• Tooling parts
Framer, drywall, roofing 11/03-06/09
Ace construction S: Yvonne Lurvey
1010 E. Boulevard Dr. P: 810-***-****
Flint, MI 48506 30 hrs/w, $19,200/yr.
May Contact
Roofing and Drywall team operations and Correspondence focus
• Fast paced work in an ever-changing environment
• Focus on shingling installation, Drywall hanging and mudding, Some electrical (Wiring etc.) and Demolition
• Room/ door framing and boxing
• Account acquisition, Finance, record keeping, Material Acquisition, Payroll, and Job scheduling Education:
06/14 Bachelors program Study- Criminal Justice, Credits 117/hrs., GPA 3.20 Colorado Technical University-Online, Colorado Springs, CO 80907 09/06 Associates Program Study-Criminal Justice/IT, GPA 3.0 Mott Community College, Flint, MI 48503
06/05 High School Diploma, GPA 3.6
Mott Middle College, Flint, MI 48503
05/98 Excelled Education Program, GPA 4.0
University Michigan, Flint, MI 48503
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Deployed:
OEF (Operation Enduring Freedom) - 2009-2010
OEF (Operation Enduring Freedom) - 2010-2011
Job-Related Certifications D.E.S (Department of Emergency Services) 08/17 OPOTA Certificate ISAF (International Security Assistance Force) 03/17 CPR/AED Adult/Child, D.E.S
03/17 MCOLES Weapons Qual., D.E.S
03/17 State of Michigan Weapons Qual., D.E.S
03/17 Military Police Weapons Qual., D.E.S
02/17 PPCT (Pressure Point Control Training), D.E.S 06/16 OC/Pepper, D.E.S
06/16 Taser, D.E.S
08/10 Detainee Operations, ISAF 07/17 Ohio Guard Card Job-Related Skills
Troubleshooting processes and procedures
Installing and maintaining Electrical Systems
Fielding and presenting recommendations for improving product process Honors, Awards
05/16 Legion of Merit
05/16 Michigan Legion of Merit
03/11 Overseas service ribbon
07/11 Overseas service ribbon 2
09/10 ARCAM
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