Project Manager Customer Service

Wilfredo Santiago

**B Aldrich Drive – Edison, NJ 08837

(M) 732-***-**** *********.**@*****.***

CORE COMPETENCIES

* IT Project Coordinator / Manager

* Data Center & Local Server Room Management

* Wireless Infrastructure – WiFi AP Design and Implementation

SUMMARY OF QUALIFICATIONS

Project Management - Excellent follow-through and facilitation skills, leading to consistently achieving goals prior to deadlines

Data Center Management – Prepare plans for development and installation of data center according to present and future requirements.

Customer Service - Recognized for ability to deliver high levels of courtesy and professionalism to customers, vendors and support staff

Leadership - A focused bi-lingual leader with over 25 years of experience who enables team to achieve high levels of productivity through clearly articulated goals and objectives

Process Improvement - Earned recognition for developing and implementing process improvements that resulted in team exceeding objectives for productivity and quality

Computer Skills - MS Office Suite, Outlook, Lotus Notes, Visio, Adobe

PROFESSIONAL EXPERIENCE

IT Project Coordinator – June 2017 – Present

Coordinated project schedules, resources, equipment and information.

Liaised with clients to identify and define project requirements, scope and objectives.

Ensured that clients’ needs were met as the projects evolved.

Worked closely with Project Manager(s) to prepare comprehensive action plans, including resources, timeframes and budgets for multiple projects.

Project Manager - April 2016 – June 2016

Assisted in the coordinating of 100 FiOS Installation Technicians, along with 15 Field Managers in Verizon’s contingency planning project covering Virginia, Maryland, and Pennsylvania and New Jersey markets.

Network Operations Technician - 2011-2014

Coordinated with engineering department to provision and monitor the wireless infrastructure for multiple carriers within NY and Central NJ.

Monitored network via portal and inspected the fiber optic cable and the radio frequency (RF) hardware for outages and signal strength.

Manager / Safety Coordinator - January 1989 – October 2010

Served as corporate trainer for annual safety compliance program which consisted of overseeing New Jersey field technicians in all aspects of safety adherence, such as pole climbing, work area protection, personal protective equipment, man-hole safety and electrical equipment safety.

Responsible for the supervising team of up to 60 employees, including planning work assignments and assuring the timely completion of those assignments. Duties also included training, coaching and counseling employees, managing their performance and recommending disciplinary action when appropriate.

EDUCATION

Kean University - Union, NJ – Bachelor of Arts in Political Science

PMP Training Completed – Pending Certification

References: Available upon request

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