Thomas A. Simmons

**** ********** **. **********, ** 14469 Home: 585-***-**** E-mail: ac4hgy@r.postjobfree.com

OBJECTIVE

Currently seeking a challenging fulltime position as a System/Network Engineer utilizing my technical abilities and customer service experience to contribute to the growth of an organization that can present new and rewarding challenges.

Strengths include:

* Excellent troubleshooting techniques.

* Works well in teams to make technical decisions.

* Experienced with multiple discipline of customers and vendors.

* Cisco IOS, SIP, VOIP, MPLS, VPN, IPSEC, BGP, HSRP.

* Experienced with Sun Micro Systems desktops/servers/SAN/cluster/software

* Experienced with PC desktop and server applications Windows XP/Vista/7, VMware, CITRIX.

* Identifying areas to reduce IT operating costs.

TECHNICAL TRAINING

* Intro to Cisco Router Config (ICRC) * Solaris2.x System and Networking Administration

* Cisco Advanced Router Config (ACRC) * Solaris 8 System Administration

* Cisco Internetwork Troubleshooting (CCIT) * Advanced Network Analysis

* Catalyst 5000 switching * Network Associates Sniffer

* Veritas Volume Manager * Veritas File System

PROFESSIONAL EXPERIENCE

Windstream Communications Inc

(formerly Earthlink Communications LLC. ) – Rochester, NY 08/2016-10/5/2017

Advanced Repair Service- Trouble Resolution Specialist II

High paced technical support environment.

Utilize knowledge of networking, hardware, and software to diagnose and resolve client issues

Manage ticket queues using Remedy ticketing system

Support integrated VOIP and MPLS data networks; Meta Switch, Lucent 5E, Cisco, Adtran routers.

Tools: Empirix and SAS session analyzer, M6-Metasolv, Heikman- REACT, NETFLEX-INC, Bastion

Windstream Communications Inc. – Rochester, NY 11/2012-08/2016

Service Delivery – Service Activation Specialist II

Customer Network Activation, MPLS, VOIP, IP, VPN/IPSEC,T1, Metro Ethernet.

Configure and troubleshoot PE routers. (Cisco 76xx, ASR9xxx; Juniper MX960)

Configure and troubleshoot ACME Session Border Controllers for voice customers.

Configure and troubleshoot Windstream Managed Equipment from the core elements to the point of customer termination. (Adtran models 6xx,9xx, Netvanta and Cisco19xx, 2xxx)

Implement IP routing protocols. Static, BGP, OSPF, HSRP

Work in a high stress, mutlti-tasking team environment to achieve positive results in customer satisfaction and increased Company revenue.

Provide off –hours support for customer activations and troubleshooting customer outages.

The Current Group, LLC -Henrietta, NY 3/2007- 3/2011

Network Operations Center Technician

Responsible for network support to three large Power Companies Smart Grid networks, including Broadband over Power Line (BPL) bridges, Cisco Routers and Switches, Smart Grid meters and Fiber networks

Responsible to monitor large scale networks (28k+ network elements) using NETCOOL alarm notification system

Create and track repair tickets including dispatch of field techs and hardware replacement of network gear

Responsible for alarm triage and outage recovery of corporate WAN/LAN networks including ISP and POP connectivity and Smart Grid applications, supporting OSPF/STP/RIP/BGP network protocols

Responsible for documenting procedures and providing data for weekly Netcool connectivity reports

Monitor corporate LINUX file server and Application server health

Responsible for remotely upgrading 20K+ Network Element operating software.

Eastman Kodak Company -Rochester, NY

System Engineer, -World Wide Information Systems 2001–2005

Provided support for the SUN Cluster/SAN Administration team. Supporting Oracle DB cluster, Applications cluster, and File Storage cluster.

Sun Server consolidations to Cluster Environment. Mail server, Data Backups, File storage

Worked on project team with ORACLE DBA’s to migrate 30+databases to the Sun ORACLE Cluster to reduce the number file servers and administration costs within R&D.

Provided Operations Support, R&D Help Desk for over 250 IT users in the R&D community at Kodak Park, 24hr call resolution.

Supported servers on a 24x7 schedule, assuring 15 minute response time and onsite arrival within 2 hours.

Wrote and reviewed Standard Operating Procedures for operational tasks.

Consistently improving customer’s productivity and cost reduction through system upgrade and process improvements.

Network Engineer, - Health Imaging-Image Integration Services 1999-2001

Purchasing, design, provisioning, troubleshooting LAN/WAN imaging networks for Digital Imaging business units: Health Imaging, Kodak Professional, and Consumer Imaging. Protocols: PPP/STP/VTP/OSPF/EIGRP/BGP

Familiar with Health Imaging’s PACS, HIS/RIS, CR/DR imaging systems.

Designs powered by Cisco routers and switches. Series 700/800/1900/2900/3500/5000/6000

Tools used: Network Assessments of LAN’s, using Network Associates Sniffer and Cisco Works 2000.

Network and System Engineer, - Engineering Technology Center 1993 – 1999

Managed Sun Server/Workstation software/hardware installs, upgrades.

Instituted system data Backups/Restores schedule for servers and workstations. Legato/Samba

Provided Cisco LAN management support for 3 subnets in Software Development group.

Worked on Asset Management team, saved $1200/month in depreciation costs.

Worked on Y2K implementation team for UNIX workstation and servers.

Involved with 3 market probe test of Picture Maker Kiosk networking at customer sites.

Related previous experience includes

Hardware technical support for SUN, Hewlett Packard computers

Board level troubleshooting and repair of Teradyne ATE equipment.

Systems testing of Directory Assistance phone systems.

PROFESSIONAL TRAINING

Leadership/Management: Project Management, Performance Management, Leadership Discovery Workshop.

Customer/Quality Focus: Employee Quality Training, Diversity Training, Workout Experience.

Techniques: Software Quality Assurance, Budget input & cost estimates for business cases development, Microsoft Office (Word, Excel, PowerPoint), Internet, E-mail.

EDUCATION

Monroe Community College- Rochester, NY

A.A.S Electronics Technology

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