Manager Management
Resume:
Ernest Hoffman
***** ******** **, ************, ** 32223
*********@*****.***
TOP SECRET SCI
PROFESSIONAL SUMMARY
Cyber Security/Communication Security Professional and Military Veteran with a Top-Secret SCI Security Clearance and 30 years of proven experience in the United States Navy. Accomplished measurable results while leading and managing over 250 personnel in a dynamic, fast-paced environment. Possess a comprehensive background in Cyber Security, Information Systems, Communication Security (Electronic Key Management System), and Communications Management derived from conducting domestic and global operations. Managed risk upon multiple lines to protect assets, property, and equipment valued at $100M while meeting the expectations of senior leadership. Possess extensive knowledge in Information Systems Security, Cybersecurity, IT Equipment Installation, Help Desk Support, and EKMS. Career supported by a Bachelor of Science in Computer Science, Certifications, and Military IT training courses and vast operational experience.
Project manager with over 10 years of in-depth experience in the telecom business.
Managed projects with a pre-allocated annual budget of $8-10 million and exceeded all goals.
A leader with experience in managing cross-company teams through effective and motivating mentoring strategies. An Internet Marketing Manager professional with 15 years’ experience in the Internet industry with
a proven record of developing new internet business brands and strategies.
AREA OF EXPERTISES
CompTIA Security + Certified
IT Equipment Installation
Help Desk Support
CompTIA Network + Certified
Process Improvement
Boundary Protection – Firewalls, IDS/IPS, VPN ACLs
Network Access Control
Voice over IP
Wireless
Cyber Security
EKMS Manager
Local/ Wide Area Networks
Host Based Security System (HBSS)
Patching – WSUS, SCCM
Telecommunication
Microsoft Servers/ Novell
DOS/UNIX
Anti -Virus Installation – Symantec
Vulnerability Assessment – IAVA, IAVB
PROFESSIONAL EXPERIENCE
UNITED STATES NAVY – Various Locations 1988-PRESENT
Information Technology/SUPV IT SPECIALIT
Performs as an analysis to determine the most efficient means to structure and implement a new business process.
Leads cross-functional teams in implementing and modifying business processes, developing new business tools and testing system upgrades.
Develops user-stories focusing on the specific value that is to be driven to the customer.
Communicates the user-stories to the members of the development team to align expectations on what’s needs to be developed.
Serves as LEAD Directorate of Information Management’s point of contact responsible for planning and delivery of customer support service, including ordering, installation, configuration, troubleshooting, customer assistance, and/or training in response to all.
Review and evaluates the impact of new systems or system changes against DOD and Navy
Cyber security configurations management, architecture, and network security.
Work closely with tenant IA/Cyber Security managers to ensure tenant IT devices are accredited and maintain current accreditation.
UNITED STATE NAVY- Various Location
Technology Specialties
• Provide technical application support to existing in-house systems and 3rd party applications.
• Strong client service focus.
• Work closely with vendors, business users and technical support teams.
• Document requirements and solutions to support issues.
• Assist in requirements and technical specifications for enhancements.
• Monitor systems, collect and analyze data to ensure compliance with established service levels and to support system capacity planning.
• Maintain system documentation for end users and the support desk, and provide instruction on pertinent technical aspects of assigned systems.
• Participate in the development and testing of disaster recovery plans for assigned systems.
Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities.
Follows a predetermined plan/process and performs simple and routine administration requiring basic knowledge of specified operational products/services.
Provides technical operational, analytical and research support to technical teams through both written and verbal communications.
Supports incident resolution and root cause analysis of production problems.
Assists in the development and maintenance of technical, operational and service procedures, as well as process workflows for operational/applications teams.
Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Knowledge of software technology, and the ability to plan global, regional and local software architecture and infrastructure components.
Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.
Knowledge of and the ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Knowledge of and the ability to use tools and techniques for automating, simplifying and enhancing system testing.
Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.
Knowledge of and ability to configure, install, and support the functions, features and facilities of multi-user operating systems to manage network resources
UNITED STATE NAVY – Various Locations
Help Desk Team Lead/Desktop Support Specialist/Technician
Installs and configures all new PCs and laptops
Performs hardware and software break / fix work including but not limited to upgrades
Expert understanding of PC hardware, software, internal soft ware and associated technologies
Diagnoses/resolves end-user problems including recognition, insolation, research of soft/hardware errors/feature if required and problems resolution
Executes planned and unplanned infrastructure downtime activities
I can assist in maintain the LAN/WAN infrastructure on a day to day basis
I can respond to escalate to end-user issues
Maintain maintenance actives geared to ensure the health and availability of infrastructure equipment
Move employee equipment
Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required
Expert understanding of PC hardware, software, internal software and associated tech
Organize and maintain equipment inventory levels
Communicate with vendors and associates including management and technicians to prioritize calls and enabling prompt response time
Monitor team to ensure effective communication
Manage, plan and build associates skills and capability to provide support for career development needs
Ensure adequate shift coverage
Assist in managing the operational performance of the Help Desk team
Monitor and manager calls and jobs to ensure response time meet KPI at all time
Monitor the team to ensure effective communication
Monitor call script when capturing relevant data in compliance with Call Quality Monitoring guideline
Submit improvement ideas that will contribute to the team success
Corrective actions, performance reviews, and coaching sessions
Manage after-call actives to effectively manager workload
Anticipates and identifies problems, develops a plan to implement solutions. Solves problems in an unbiased, logical manner
Ability to actively listen, interpret and clearly communicate, both in writing and verbally, ideas, thoughts, comments, directions, training, etc. to effectively reach target audience
Experienced in the use of Helpdesk technologies and reporting
Experienced in managing and motivating team
Ability to analyze data and prepare reports to identify problems and trend analysis
Working knowledge of Word and Excel
Good time management, planning and organization skills
Ability to co-operate and work with a range of people irrespective of their skills and knowledge in a productive, co-operative and friendly manner at all times. To engender a “team” approach
Ability to handle escalations both internally and externally effectively and promptly
Ability to effectively manage and build relationships with all internal and external customers.
Experience in a environment i.e. facilities management, managing a fully integrated, inbound and outbound call center/help desk environment
Ability to prepare concise, accurate, well-supported reports for decision-making purposes using Excel
20 Years of technical working experience
Experience in windows 7, Windows 8, and Mac OS X environemt
Experience with Office 2010 and above
Experience with multiple hardware platforms
Experience with IOS and Android mobile platforms
Certifications Security Plus and Network Plus
Ability to multitask
Problem-solving
Customer service skills
Collaborative/enjoy working in teams
Higly productive in a fast paced envirment
UNITED STATE NAVY – Various Locations
Inventory Management/Department supply officer
Administers, plans, and directs the facility property management program.
Serves as technical advisor and liaison in matters relating to real property and accountable property systems.
Ensures compliance and audit readiness related to and responsible for property transactions, inventories, and file maintenance and coordination with the Accountable Property Manager (APM).
Reviews, reports, plans, and schedules to determine material support requirements.
Experience maintaining records for all facility accountable property, minor and capital using Defense Property Accounting System (DPAS) or other associated enterprise business accounting system.
Experience scheduling and ensuring completion of inventories for all Hand Receipt Holder Accounts to comply with proper and timely keeping of accountable property records.
Experience preparing inventory lists and assisting Hand Receipt Holders in making their inventories and adjusting property records to ensure accuracy
Experience arranging for disposal of surplus and excess property using associated internal process and enterprise business accounting systems.
Experience preparing annual inventory schedule of accounts and reporting discrepancies to command management personnel to comply with higher authority directives and policies.
UNITED STATE NAVY – Various Locations
SPECIALIST/SYSTEM AND DATA SECURITY
Create, modify and delete of active directory service accounts, Cyber Ark onboarding and support. Governance of Active Director service account and vaulting to ensure they are created and are in accordance with security standards and polices.
Prominent midrange and mainframe access provisioning and security systems
Identify, analyze and address problems to resolve issues whenever possible in ways that minimizes negative
Impact and risk to any organization.
A broad knowledge of information security principles (access control)
Ability to work independently on initiatives with little oversight. Motivated and willing to learn
Strong analytical skills/problem solving and conceptual thinking
Effective communication skills
Comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
Strong leadership skills and qualities which enable you to work with peers and various levels of management
Detailed specific access administration knowledge in windows, Mainframe Platforms with emphasis on security and access control
Strong analytical skills and problem/conceptual thinking
Ability to work with Technical and Non-Technical owners
Assist with internal efficiencies projects and development
Detailed specific access administration knowledge in windows and mainframe platforms with emphasis on security and access control
FIELD TECHNICAN – U S NAVY
* Fabricates, installs, maintains, and repairs electronic, mechanical, and/or other types of components and equipment.
* Installs, maintains, repairs, overhauls, troubleshoots, modifies, constructs and tests various types of electrical, electronic, and/or mechanical equipment and related devices.
* Applies technical knowledge of electronics principles in order to put equipment in operational condition and solve complex problems.
* Troubleshoots and corrects malfunctions using specialized test and diagnostic equipment.
* Modifies circuitry to improve performance.
* Makes recommendations for improvements or modifications to correct problems.
* Provides operation/maintenance instruction to customer personnel.
* Prepares operating and malfunction reports and related documentation.
* Works with engineering staff to determine and solve equipment design problems.
* Performs quality assurance testing of assemblies and equipment fabricated by other technicians.
* Provides work leadership to less-experienced technicians, and may have supervisory responsibility.
* Maintains current knowledge of relevant technologies as assigned.
* Participates in special projects as required.
* 15 years of directly related experience supporting engineering and Information operations.
Master Training Specialist – Information Systems and Cybersecurity Technologies.
Trained mid to upper-level managers on Information Technology courses as it pertains to, Local/Wide Area Network technologies, network set-up, Boundary Protection systems (Firewalls, Intrusion Detection Systems, Intrusion Prevention Systems).
Established and trained on Host Based Security Systems (HBSS), and network analyzation and Vulnerability Assessment (IAVA, IAVB).
Developed, implemented and trained course curriculum pertaining to DOS/UNIX based systems (Global Command and Control Systems Maritime GCCS-M), Advance Network Analyst (ANA) and Network Access Controls (NAC) to include Access Control Lists (ACLs) and Virtual Private Networks (VPN).
Electronic Key Management System Manager
Performed EKMS Inspections using EKMS 3 series inspection manuals
Performed EKMS oversight of Local Element Accounts to include ordering, receipt, and distribution of COMSEC keying material and equipment.
Interacted and coordinated with NSA, NCMS, CMIO, CRF’s, Controlling Authorities (CA), and Local Elements (LE).
Provided EKMS administrative support including material inventory, destruction reports, order placements and tracking.
Performed equipment maintenance, troubleshooting, issuance and operational instruction for COMSEC hardware (e.g. STEs, SKLs, KG-175s, KG-84s, IRIDIUMs and KIV-7s).
Conducted EKMS Spot Checks on Local Elements.
Delivered recurring training on operation of MSC EKMS mechanisms.
Maintained all current and applicable EKMS Publications and Guidance.
Conducted site visits and traveling to perform training, inspections, equipment maintenance, and re-supply of necessary COMSEC related material or items.
Developed and maintained Standard Operation Processes (SOPs) and EKMS specific training guides.
ERNEST HOFFMAN PG.2
Developed and maintained multiple databases in support of EKMS processes and policy utilizing Microsoft products such as Excel, Access, and Project.
Performed day to day management of multiple personnel in support of a program.
Has experience in the controlling policy documents related to COMSEC management.
Information Systems Security Manager
Analyzed and evaluated system security, advising command for all INFOSEC issues in accordance with all governing directives and all DOD and DON policies.
Managed the accountability and maintenance of $10M in organizational equipment with zero loss; resulted in a 6% reduction of fraud, waste and abuse while successfully repairing damaged equipment to free– up 22% of the annual budget
Designed, developed, and implemented multiple technical, advisory, and IT services, delivering IT management functions, including configuration management and IT systems administration
Developed and maintained systems accreditations and support documentation.
Successfully implemented DON risk management programs.
Developed information systems contingency and security plans and maintained activity INFOSEC plans.
Local Element Manager
Served as Local Element (LE) and provide support for NMCI Type 1 encryption for government furnished equipment (GFE).
Installed, configured, operated, managed, and loaded keying material for the Type 1 encryption for government furnished equipment (GFE).
Served as the local element (LE) User of the Electronic Key Management System (EKMS) Manager’s account for crypto equipment.
Maintained proper accounting records and files in accordance with EKMS1 (Series).
Ensured proper storage and operational environments are maintained IAW EKMS1 (Series) and the supporting EKMS manager’s requirements.
Hopper Information System Manager/Cybersecurity Specialist
Processed all telecommunications media using state-of-the art technology including fiber optics, digital microwave, and tactical commercial satellites.
Managed information processing guidelines and procedures, implementing broad range of technical, advisory, and IT services related to accessibility, usability, and information processing hardware, software, and information systems.
Maintained records and performed maintenance in accordance with all directive and regulatory compliance while coordinating and installing multi-channel diverse equipment; monitored network traffic flow
Requested supplies and oversaw the delivery of multiple specialized IT management functions, including configuration management, IT systems administration, local area network (LAN), wide area network (WAN) administration and management.
Prepared maintenance schedules, reviewed results, and recommended changes in operational procedures
Analyzed and developed coordination and control resources for communication security (COMSEC) and installed/operated computer software on local area networks.
Managed a Help desk support team that consisted of 89 Information systems Technicians (ITs) that provided information systems support/services for 29 commands located in four different geographical location in support of Naval Operations.
ERNEST HOFFMAN PG.3
Information Systems Security Manager
Analyzed and evaluated system security, advising command for all INFOSEC issues in accordance with all governing directives and all DOD and DON policies.
Managed the accountability and maintenance of $10M in organizational equipment with zero loss; resulted in a 6% reduction of fraud, waste and abuse while successfully repairing damaged equipment to free– up 22% of the annual budget
Designed, developed, and implemented multiple technical, advisory, and IT services, delivering IT management functions, including configuration management and IT systems administration
Developed and maintained systems accreditations and support documentation.
Successfully implemented DON risk management programs.
Developed information systems contingency and security plans and maintained activity INFOSEC plans.
Network Security Vulnerability Technician
Performed operating system security scanning and detection, identifying vulnerabilities and executing corrective actions and analyzed, designed, and implemented wide range of technical, advisory, and IT customer services.
Ensured SCI/GENSER/NATO/UNCLASSIFIED networks were in compliance with regulations using Windows Server Update Services (WSUS) and System Center Configuration Manger (SCCM).
Delivered specialized IT management, including configuration management, IT systems administration, LAN administration and management, and information development processing guidelines
Managed operating networks, utilizing infrastructure and technology trends to conduct analysis, applications programming, and delivery of COMSEC services
Designed collaborative hardware and software, performing installation, testing, configuration management, user training, and help desk management
Developed protocol and proxy service vulnerability solutions, including writing access control lists (ACL) and programming screening routers
Assisted with the development of system security and accreditation in accordance with IN-225
Implemented multiple protocols, services, and standards, including TCP/IP, IPX/SPX, Netbeui, Stacks, Internet, and X.400/500
CERTIFICATIONS
CompTIA Network Plus Certification
CompTIA Security Plus Certification
Managing and Maintaining a Microsoft Windows Server Environment
Implementing, Managing, And Maintaining a Microsoft Windows Server Network Infrastructure
Computer-Peripheral-Equipment Operator
Computer Information Systems Network Security
Internet Working Technician
Computer Programmer
Electronics Tester
Radio Station Operator
Master Training Specialist (MTS)
EDUCATION/TRAINING
Intermediate Level Navy Validator (ILNV#1424)
Navy Information Systems Security Managers Course (ISSM)
Navy Transmission Systems Technician
Electronic Key Management Systems Course (EKMS)
Network Security Vulnerability Technician Course (NSVT)
Global Command and Control Systems (UNIX)
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