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Technical Support Microsoft Office

Location:
Oman
Posted:
February 15, 2018

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Jibin Sebastian

Al-Khuwair, Oman, Muscat ** * +968-******** * ac4hdu@r.postjobfree.com

CAREER OBJECTIVE

Network/System Administrator professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Technical Support Engineer with background in IT, project management and technical support. Successful at driving financial and productivity results.

HIGHLIGHTS

Troubleshooting Proficiency Exceptional Telephone etiquette

Network Configuration and Support Fortigate Configuration and Administration

Windows xp/Vista/7/8/10 Linux Server Administration

DHCP, DNS Ethernet and Firewall proficient LAN aptitude

Sophos Antivirus Office 365

Technical help desk experience Cisco firewall, routers, switches

Strong analytical skill Local Remote System Support

Excellent problem-solving skills Active Directory

Veem Backup/DR Cloud Computing/VMWare Administration

Netapp Storage Cpanel/Plesk

PROFESSIONAL EXPERIENCE

TEKDELIVER

System Administrator, November 2016 – present

Experience with Linux and Windows specialists for Splunk organization with a strong comprehension of the Splunk framework.

Configuring and troubleshooting Fortinet Firewall and Wireless Access Points.

Familiar in System Administration with Windows 2003-2012 Servers, Red Hat Linux Enterprise Servers.

Monitored the Splunk system by identifying terrible missions, dashboards and wellbeing of Splunk and collaborate with individual gatherings to upgrade execution.

Troubleshooting and handling post production issues, on-site support, worked closely with engineering to coordinate and provide all the required information and interacting with the client.

Strong qualitative analysis skills to lend insight into highly ambiguous and sensitive business problems. In-depth understanding of processes and technology integration challenges.

Establishes and manages Windows/Linux accounts. Install, modifies and maintains server utilities software.

Configure, troubleshoot and manage Remote and Site-to-Site VPNs using multiple vendors such as Cisco, Sonic Wall and Fortinet Firewalls.

Liaising with clients and third-party vendors to resolve network/system issues.

Configure and manage Windows Server 2012 and Office 365. Creating users, distribution groups, analyze and resolve any issues affecting AD and Office 365.

NETANDHOST HYDERABAD

Network Support Engineer, Nov 2015 – Nov 2016

Responsible for installation, administration, upgrades, and support of server environments running under various Operating Systems including Centos, RHEL, Ubuntu and Windows.

Xenserver configuration.

Monitoring LAN/WAN connectivity on Cisco Routers.

Manage Windows FTP and Web Servers.

Updating of Windows Patches and Anti – Virus.

Assist all end users with general computer operation and desktop application software/Hardware problems.

Troubleshoot end user PC problems of all complexity, often requiring in-depth examination of underlying PC, OS, configurations, application software and extensive research.

Firewall configuration and administration (PIX 515e, Sonic Wall, Cyber roam).

Windows Server 2012 installation.

Citrix Xencenter Server installation,

Cpanel, Plesk maintenance.

ST. ANDREW EDUCATIONAL SERVICES LLP - HYDERABAD

IT Executive, Sep 2014 – Oct 2015

Providing L1/L2 Support & troubleshooting for a campus network

Installation, configuration, troubleshoots of Cisco routers, catalyst switches &Wireless access point,

VLAN Configuration, manage & Troubleshooting of VTP & STP issues

Responsible for design & implementation of Routing protocols such as EIGRP, OSPF & BGP & troubleshooting.

Monitoring LAN, WAN, MPLS and link with documentation and reporting

ISP coordination for High latency, link down & link flapping issues.

Responsible for change management Process.

Monitoring equipment for Hardware/Software failure& upgrade

Preparation of Implementation Plan & complete the site implementation within the Time limit and Provide Post implementation support.

Ensure network uptime to meet the business requirement by analyzing the faults and identifying the root cause of same.

ACTIVE EDU-TECHNOLOGIES PVT.LTD

IT Executive, Mar 2012 – Mar 2014

Set up, test and configure networks, desktops, laptops and printers.

Resolve technical issues for the client in person, over the phone, remote support and through e-mail.

Repair and reinstall Microsoft office exam software such as IQ systems in to the testing PCs.

Troubleshoot online Microsoft, Adobe exam issues and resolve problems accurately and efficiently

Perform diagnostic test and repair malfunctioning hardware and software.

Maintain company computers, printers and other equipment.

Draft training materials and organized training sessions for clients.

Responded to client request for technical support over phone, e-mail and remote sessions.

Managed application patches, data backup, security changes and network configuration

Tested and troubleshoot new version of Microsoft office exam software

EDUCATION

JYOTHIS COLLEGE OF ADVANCED STUDIES

Bachelor of Computer Application, Mar 2010

NATIONAL HIGHER SECONDARY SCHOOL

Higher Secondary Education March 2007

NATIONAL HIGHER SECONDARY SCHOOL

High School Education March 2005

ADDITIONAL SKILLS

Fortinet NSE 1,2,3 Certified

MCSE

CCNA

RHCSA

Splunk Certified Power User

PERSONAL DETAILS

Date of birth : 09-12-1988

Sex : Male

Nationality : Indian

Marital status : Married

Visa : Work Visa ( Oman )

Languages : English, Hindi, Malayalam



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