Customer Service Office

James P. Balmer

***** ***** ****, ***********, ** 65583 • 502-***-**** • *********@*****.***

`SUMMARY

Energetic individual interested in a progressive company. Offering experience in a fast-paced environment dealing with the public. Effectively use time management skills for completing tasks. Great customer relationship skills. Ability in finishing projects prior to deadlines. Experience in decision making and problem solving skills.

ACCOMPLISHMENTS

Managing: Managed groups of people ranging from small group of seven up to larger group of 25. Some decision made could have affected people’s lives if it were the wrong decision. Training: Individuals were trained so they could properly use specific software. Individuals were also trained for proper use and care of different computer peripherals. Personnel were also trained on how to a properly take claims for disability benefits.

Troubleshooting/Upgrading: Worked on and performed trouble shooting on computers, printers, scanners, and network cabling. Upgraded software to newer versions on the computers. Form Design: Designed new forms for use on and offline. Formatted test for forms, updated information on online forms. Designed and built web pages. Designed website for internal use only. Event Planning: Planned stops for Mobile Service Office. Successfully planned and executed a day at the Ballpark for Veterans and their families.

General Office Management: Managed a six-person office. Made decisions affecting the way the office accomplished its mission in a more effective way.

Customer Service: Effectively worked with clientele showing and treating them respectfully. Approached complex situations and resolved problems to maximize efficiency. Helped Veterans file claims for disabilities. Referred Veterans to agencies that could assist them further. Transported Veterans to doctors’ appointments. EXPERIENCE

National Service Officer/Assistant Supervisor 2003 to present Disabled American Veterans Denver, CO

• Assist Veterans and their families with filing claims with the Department of Veterans Affairs.

• Manage six personnel in an office setting to ensure the mission of the Disabled American Veterans is met.

• Run reports to observe the amount of work being completed on a monthly basis.

• Review Veteran’s claims files to verify that needed documentation is accessible so Veteran or Veteran’s family can be informed of how to successfully begin receiving assistance and benefits.

• Approve employees weekly work time and paid time off to ensure proper payment.

• Assign work load among the office to ensure that employees are not being overworked in any one area.

• Make decisions that could affect the office as a whole because one wrong decision could not only affect the employees’ life but could be detrimental to the Veterans’ life as well. Machine Operator 2002 to 2003

Newell Rubbermaid Centerville, IA

• Operated injection mold machines to ensure the product was coming out of the machine correctly.

• Trimmed excess plastic from molded pieces to complete assembly process. Laborer 2001 to 2002

Eastman House Mattress Company Burlington, IA

• Operated forklift to unload trailers to ensure the product was shipped properly.

• Accurately staged products to be loaded correctly onto trailers.

• Supervised two personnel in loading trailers properly. James Balmer Page 2

Computer Specialist 2000 to 2001

Iowa Workforce Development Center Burlington, IA

• Designed webpages for the agency providing information about agency services.

• Trained employees how to use software appropriately.

• Trained employees how to use scanners to scan pictures and documents allowing employees to upload their own information to their area of the website.

MILITARY EXPERIENCE

Machinist 1987 to 1992

U.S. Army

• Used metal lathes and other machines that are used by machinists to produce needed parts to complete the mission.

• Drove five ton trucks, two and a half ton trucks and semis with trailers to get troops and needed material from one place to another.

• Fired many different weapons that would assist in defending the unit. EDUCATION

Bachelors of Science in Business Administration September 2012 Concentration in Human Resources

Colorado Technical University, Colorado Springs, CO Relevant Coursework:

• The Legal and Ethical

Environment of Business

• Ethics: The Hallmark of

Leaders at All Levels

• Organizational Change

• Business Strategy

• Managing Human Resources

• Legal Issues in HRM

• Compensation and Benefits

• Training and Employee

Development

• Organizational Behavior

Principles

• Building Effective Teams

• Labor Relations

• Operations Management

Principles

Associate of Applied Science Information Technology May 2000 Concentration in PC Specialist and Desktop Publishing Southeastern Community College, West Burlington, IA Relevant Coursework:

• Office 97/2000/XP

• Adobe PageMaker 6.5

• Illustrator 9

• Windows 95/98/2000/02

• QuarkXPress 4

• Photoshop 6

• FrontPage 98/2000/02

• Visual Basic 6

• Publisher 2002

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