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Network troubleshooting, Active Directory Windows Server

Calgary, Alberta, Canada
February 16, 2018

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Amy Han



* ***** ** *****-** experience and proven track record in implementing and / or supporting enterprise network technologies.

Technical knowledge and proficiency in system administration and network maintenance, hardware maintenance, operating systems, Linux, Windows, virtualization and storage

Knowledge and hands on experience with LAN, WAN, BGP, OSPF

Possess analytical mindset and have logical approach to multiple tasks with tight deadlines, also paying attention to details

Ability to manage a large workload effectively and independently

Good problem analysis skills and ability to troubleshoot


Install and configure the computers, peripherals, components and drivers

Install software and applications to user standards

Troubleshoot hardware and software problems

Working knowledge of Active Directory, SSO, GPO skills, DHCP Server, DNS Server.

Familiar with Spiceworks ticketing system

Network processing, centralized and distributive network connection

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, FTP, TFTP)

Well understanding of Bridging and switching concepts, IP addressing and subnetting, routing concepts, LAN and WAN technologies

Good knowledge of IPv4/IPv6 routing protocols, such as OSPF, EIGRP, BGP, DHCP, DNS.

Switching: DTP, VTP, private VLAN, Ether Channel, Spanning tree, Inter VLAN routing, Port channel, HSRP, VRRP.

Router: Cisco 18/28/38/19/29/3900 series ISR.

Excellent knowledge of configuration of firewall: Palo Alto 5010, Cisco 5500 series.


SAIT, Network Technician Certificate



CCNA, CCNA Security and passed 2V0-620


Network Analyst

Calgary Drop-in & Rehab Center Society


Troubleshot application and software issues.

Good understanding of Windows 7 operating system including.

Familiar with Windows server 2012 R2 and 2016, configured Active Directory, DHCP, DNS, and WDS on a standalone Windows 2012 R2 server, worked on the unattended Windows 10 installation on Windows server 2012 R2, sysprepped, captured and deployed Windows 10 image.

Investigated the new Cisco switch network, verified the IP address scheme.

Patched 20 end-point user computers to prevent the WannaCry ransom virus attack.

Fixed hardware problems, such as printers, laptop and peripheral device

Communicated with customers to verify the qualification and set up the computers pick-up date.

Familiar with Office 365

Troubleshot through Spiceworks ticketing system

Sophisticated with TeamViewer, Putty to access remotely


Network Administrator

Northwest University for Nationalities, Lanzhou, China 2012/9 – 2015/7


Installed, configured and upgraded computers

Maintained and troubleshot the network problems, including LAN, routers, switches and IP telephones

Supported and maintained wireless Access Points

Implemented and troubleshot system issues


Calgary Immigrant Women’s Association

Translated material from English to Mandarin

The Center for Newcomers, Calgary

Helped job applicants for the interview

Politely answered all questions about the positions

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