Amy Han
403-***-**** *************@*****.***
SUMMARY OF SKILLS
* ***** ** *****-** experience and proven track record in implementing and / or supporting enterprise network technologies.
Technical knowledge and proficiency in system administration and network maintenance, hardware maintenance, operating systems, Linux, Windows, virtualization and storage
Knowledge and hands on experience with LAN, WAN, BGP, OSPF
Possess analytical mindset and have logical approach to multiple tasks with tight deadlines, also paying attention to details
Ability to manage a large workload effectively and independently
Good problem analysis skills and ability to troubleshoot
TECHNICAL SKILLS
Install and configure the computers, peripherals, components and drivers
Install software and applications to user standards
Troubleshoot hardware and software problems
Working knowledge of Active Directory, SSO, GPO skills, DHCP Server, DNS Server.
Familiar with Spiceworks ticketing system
Network processing, centralized and distributive network connection
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, FTP, TFTP)
Well understanding of Bridging and switching concepts, IP addressing and subnetting, routing concepts, LAN and WAN technologies
Good knowledge of IPv4/IPv6 routing protocols, such as OSPF, EIGRP, BGP, DHCP, DNS.
Switching: DTP, VTP, private VLAN, Ether Channel, Spanning tree, Inter VLAN routing, Port channel, HSRP, VRRP.
Router: Cisco 18/28/38/19/29/3900 series ISR.
Excellent knowledge of configuration of firewall: Palo Alto 5010, Cisco 5500 series.
EDUCATION
SAIT, Network Technician Certificate
403-***-**** *************@*****.***
CERTIFICATION
CCNA, CCNA Security and passed 2V0-620
PRACTICUM
Network Analyst
Calgary Drop-in & Rehab Center Society
Responsibilities:
Troubleshot application and software issues.
Good understanding of Windows 7 operating system including.
Familiar with Windows server 2012 R2 and 2016, configured Active Directory, DHCP, DNS, and WDS on a standalone Windows 2012 R2 server, worked on the unattended Windows 10 installation on Windows server 2012 R2, sysprepped, captured and deployed Windows 10 image.
Investigated the new Cisco switch network, verified the IP address scheme.
Patched 20 end-point user computers to prevent the WannaCry ransom virus attack.
Fixed hardware problems, such as printers, laptop and peripheral device
Communicated with customers to verify the qualification and set up the computers pick-up date.
Familiar with Office 365
Troubleshot through Spiceworks ticketing system
Sophisticated with TeamViewer, Putty to access remotely
PROFESSIONAL WORK HISTORY
Network Administrator
Northwest University for Nationalities, Lanzhou, China 2012/9 – 2015/7
Responsibilities:
Installed, configured and upgraded computers
Maintained and troubleshot the network problems, including LAN, routers, switches and IP telephones
Supported and maintained wireless Access Points
Implemented and troubleshot system issues
VOLUNTEER
Calgary Immigrant Women’s Association
Translated material from English to Mandarin
The Center for Newcomers, Calgary
Helped job applicants for the interview
Politely answered all questions about the positions