YASIR NASR

1-202-***-****

**** ***** ****** ***** **. falls church 22041

ac4h34@r.postjobfree.com

www.linkedin.com/in/yasirnasr

IT ENGINEER

Creates business process improvement, utilizing entrepreneurial vision, technological understanding, and exceptional Support management

Network and Hardware Solutions Strategic Planner Team Leadership

A result driven, Hardware and Network engineer with hands-on 5 years’ experience in VMware, MAC Addressing, Microsoft technologies and network infrastructure. Brought an innovative and pragmatic approach to analyze complex business needs, enabling to conceptualize, design and implement cutting edge solutions based on the latest technology. In depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of LAN / WAN network systems. Strong command on technology knowledge with CompTIA A+ and CCNA Technology certifications Possess a proven ability to administer and control the operation, configuration and maintenance of computer based Information systems, as well as having an eye for detail and able to multi-task under pressure. Track record for diagnosing complex problems and consistently delivering effective solutions.

Skills & Competencies

Strategic Planning

Network Management

Process Improvement

Cost Control

Switching and Routing

Analytical & Interpersonal Skill

Project handlings

Change Management

Team Player

H I G H L I G H T ED ACHIEVEMENTS

Overcome complex business challenges and make strong decisions using experience backed judgment, strong work ethic and irreproachable integrity

Possess a clear understanding of the industry and technology trends with distinction of instituting quality control techniques to achieve job excellence at the lowest overall cost by avoiding reworks

Ability to creates business process improvement, utilizing entrepreneurial vision, technological understanding, and exceptional relationship management fostering revenue growth, cost savings, and improved productivity

Serving as an emerging leader of a cross functional IT team and mentored junior engineers and users to enhance productivity and efficiency. Also used remedy ticketing system for troubleshooting

Experience in managing and participating in the development and implementation of goals, objectives, policies, and priorities for assigned programs

TECHNICAL EXPERTISE

Systems: Windows 7 Windows 8 Windows XP

Network: TCP / IP VLANs OSI Model Routing Static Routing Routing Dynamically (RIP, OSPF, EIGRP) Advance Configuration and Troubleshooting for or IPv4 or IPv6 Network Address Translation Access Control Lists DHCP DNS LAN Redundancy RSTP PVST Ether Channel Point to Point Connection VPNs and Tunneling Syslog SNMP Active Directory

VOIP: IP PBX IP Telephony Call Control Voicemail Solutions

Hardware: Routers Switches Hubs Cisco firewalls

Software: Adobe Acrobat

Security: Antivirus

CAREER PROGRESSION

Inova Alexandria Hospital September 2016 – Present

IT Enterprise Desktop System Admin

Experience with different Network Management Tools and Sniffers like Wireshark, Solar Winds, SNMP, Cisco Works, Infoblox.

Responsible for installation/configuration, operation and support of desktop systems hardware, software, and related infrastructure.

Tasks focused on implementation, management, security, and troubleshooting of Windows desktops/laptops and associated peripherals.

Utilized a methodical troubleshooting processed in order to effectively operate in a complex health care environment.

Independently and quickly resolve problems effectively and efficiently to ensure minimal disruptions and unplanned downtimes of desktop resources.

Responsible for the day-to-day implementation, configuration, and support for desktop operating systems and peripherals in a large, complex, geographically dispersed multiple location environments.

Under limited supervision, performs complex software installations and upgrades to operating systems and layered software packages.

Schedules installation and upgrades and maintains them in accordance with established IT policies and procedures.

Performs troubleshooting of Windows desktop systems and applications to include peripheral operations, browsers based applications, fat client installations, CITRIX-based applications.

In depth understanding of Active Directory concepts, integrations, and basic administration as well as knowledge of Group Policy Objects, Antivirus, Encryption, and Microsoft Office Software.

Network Support Engineer, Tier II Jan 2016 – june2016

American Institutes for Research

Providing technical support to customers by answering complex questions on functionality and product usage via web, phone, chat and email as a part of a leading professional services firm with a growing software engineering and product development team.

Support PC and peripheral installation and troubleshooting on Macs, Linux, Windows machines, Android, and IOS mobile devices; problem/incident recording, and problem resolution/escalation

Support troubleshooting of basic network issues (IP configuration, bandwidth, DNS & command line tools, Ping, etc.)

Provide accurate and timely logging of issues and resolutions in the ticketing system

Interact with external users to obtain and convey concise problem information in a professional manner by phone, email, and in person

Senior Field Engineer Jan 2014 – Dec 2014

Evolver Inc - Alexandria, VA, USA

Challenged to provide first-level technical support for global IT infrastructure supporting approximately 7,000 clients throughout the U.S. Patent & Trademark Office

Manage troubleshooting hardware, software and connectivity issues for a mixed Mac, Windows 7 professional and mainframe environment

Also manage troubleshooting Local Area Network (LAN) connectivity and provides LAN engineering support for Metra's Cisco infrastructure

Analyzes service options, infrastructure configurations and ongoing support requirements to improve system reliability and maintain operations metrics

Provides timely resolutions to support mission-critical application users

Junior Network Engineer Apr 2010 – Nov 2013

Boch Technology - Falls Church, VA, USA

Recruited to assist Lead Network Engineer in areas of design, configuration, testing, and implementation of IT solutions

Earned exposure in Installation and Troubleshooting Cisco ISR 1800,2800,3800 and Cisco 7206 Routers

Performed installation and managed troubleshooting Catalyst 2960,3750,3560,6506 Switches

Worked with networking team to lay hundreds of feet of Cat-5 cable, connecting multiple floors of office

Worked closely with other network and systems engineers providing mentorship, guidance, and support on both project work and operational tasks

Previously held positions

Service Desk Engineer, Solafa Networking Solutions - Khartoum, Sudan Feb 2004 – Dec 2005

EDUCATION AND CREDENTIALS

Bachelors of Science (Cum Laude), Computer Engineering 2004

University of Science and Technology: Omdurman, Sudan

http://www.ustedu.net/en/index.php

Graduate Certification, Information System Assurance Pursuing

University of Maryland University College (UMUC)

Certification, CompTIA A+ 2011

Certification, CCNA Routing & Switching 2014

Certification, CCNA VOIP 2015

Certification, CCNP Pursuing

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