RHONDA S . M CSHAN

(980-*-**-**** • r ac4h31@r.postjobfree.com

OBJECTIVE

To u tilize m y s kills i n c ustomer s ervice t o s erve a nd a dvocate f or t he c onsumers t hat d esire m y a ssistance. WORK E XPERIENCE

Residential E nrichment S pecialist

LifeSpan I nc., C harlotte, N C M ecklenburg 02/2010

● Worked i n s everal r esidential p rograms, f or a ll l evels o f d evelopmentally d elayed c lients.

● Counseled a nd t aught d aily l iving, h ygiene, a nd c ommunity a wareness s kills. Merchandise H anger

Goodwill, M atthews, N C

05/2009 - 0 8/2009

● Marketed a nd s old p roducts; d eveloped m erchandise a nd p romotional d isplays; m aintained s tock l evels.

● Increased p rofits t hrough e ffective d isplays a nd m erchandising.

● Improved o perations t hrough e ffectively s upervising d aily s taff a ssignments Crew m ember/ C ashier

McDonald's, C harlotte, N C M ecklenburg

09/2008 - 1 1/2009

● Fulfilled c ustomer o rders, h andled c ash a nd c redit t ransactions, a nd b uilt s trong c ustomer r apport

● Sharpened m ulti-tasking s kills b y c rafting m ultiple p ersonalized d rinks i n a f ast-paced e nvironment Self E mployed R esident T ech.

Simplicity C are I nc., C harlotte, N C

11/2007 - 0 9/2008

● Provided o utsourced n ursing c are i n v arious s ettings: M edsurg, D etox, S pecial N eeds, S chool, L ong-Term C are, Group H ome, A dult C are.

● Assisted p atients w ith a v ariety o f g rooming n eeds, i ncluding c hanging w ound d ressings Support S pecialist

Community A lternatives, C harlotte, N C

09/2002 - 0 8/2007

● Worked i n s everal r esidential p rograms, f or a ll l evels o f d evelopmentally d elayed c lients.

● Counseled a nd t aught d aily l iving, h ygiene, a nd c ommunity a wareness s kills. EDUCATION

Goodwill I ndustries C harlotte, N C M ecklenburg Hospitality a nd T ourism

2009 - 2 009

● Professional f ront d esk t raining i n t he H ospitality I ndustry Travel I nstitute J ersey C ity, N J H udson Travel, R eservations a nd S ebre C omputer S ystems 2000 - 2 000

● Certification i n t ravel a nd r eservations

● Training o n S ebra c omputer S ystems

Health C are I n - S ervice J ersey C ity, N J Certified N ursing A ssistant

1994 - 1 994

● Hands o n a nd practical training i n l ong t erm c are Henry S nyder h igh s chool J ersey C ity, N J H udson General s tudies, G PA: 3 .6

1982 - 1 986

● Completed s tudies c oncurrent w ith f ull-time e ducation SKILLS

Valid d river’s l icenses, s killed i n d riving 1 5 p assenger v ehicles a nd s maller, e xtensive c ustomer s ervice s kills, G eneral office p rocedures, a bility t o m aintain p ositive r elationships w ith i ndividuals i n r elated e mployment s ettings, a nd a lso a ble t o complete b asic d ata c ollection a nd d ocumentation.