Charlotte R. Dodson

**** ** **** *** ***. ****

San Antonio, TX 78217

707-***-****

ac4h2z@r.postjobfree.com

Customer service professional with over 10 years of experience working in fast paced environments within the medical industry. Seeking a position that allows my experience and knowledge to be utilized as well as enhanced.

SUMMARY OF QUALIFICATIONS:

Ability to provide outstanding customer service and communicate effectively.

Strong relationship building.

Excellent time management.

Ability to handle a high call volume.

Six (6) years + of experience as a Phlebotomist.

Knowledgeable with general computers, electronic health records, and data entry.

WORK EXPERIENCE:

02/2005-08/2014 Kaiser Permanente Telephone Service Rep Vallejo, CA

Responsibilities:

Managed a high call volume while tracking a que of callers.

Scheduled and maintained patient’s appointments.

Provided tests results to patients via telephone customer service.

Sent and received patient care emails and resolved inquiries within a timely manner.

Documented all caller inquires/ conversations and updated records as needed.

03/2002-09/2004 Health Net Intake Representative Vacaville, CA

Responsibilities:

Reviewed, authorized/denied and data entered medical referrals.

Knowledgeable with ICD-9, HCPC, CPT, DME and Behavioral Health codes corresponding with procedures/ services.

Verified and maintained accuracy of benefit coverage.

Liaison between the Military Treatment Facilities and Health Net.

05/2001-03/2003 Quest Diagnostic Lab Phlebotomist Tech. 1 San Rafael, CA

Responsibilities:

Performed venipunctures, capillaries, heel sticks draws for all age groups.

Collected, labeled, processed, and ordered different type of specimens as needed.

Verified patient’s insurance coverage.

Scheduled and maintained patient’s appointments.

EDUCATIONAL BACKGROUND:

Regional Occupational Program, (Certified & Licensed in Phlebotomy)

Hogan High School, (Diploma received)

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