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Customer Service Assistant

15 per hour
February 16, 2018

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Mina Moussa Ragheb

Address: Block *, Street **, Khaitan, Kuwait

Mobile No. +965-********



Seeking a challenging career in a well reputable multi-national organization where my academic background, experience & skills could be utilized and developed.

I am ready and have enough energy to drive your business forward, as well as to relocate locally.

Personal data

Date of birth 13/12/1987

Nationality Egyptian

Marital status Single

Military Service Exempted



Faculty of Education English Department- El minya University – Egypt.


Grade : GOOD


I was worked in savoy hotel, Hilton and sharks bay in food and beverage as a bartender from 2008 to August 2012

Advertised, marketed and recommended menu options to guest to increase guest satisfaction.

Communicated product knowledge to facilitate guest decision making.

Created a welcoming environment for visiting guest providing a memorable dining experience.

Maintained all sanitation procedures and food safety guidelines

Demonstrated flexibility in regard to work assignments and work schedule I have experience as a Shift Supervisor in KFC Khaitan Branch from 2013 until now

Looked after the operational, and managerial duties, and functions

Supervised the work of other staff members, and organized the stocks, and other important equipment

Assisted the expert team members, and managers to recruit new employees for enhancing the local fast food business

Looked after the company policies, and procedures, and ensured high standards of customer service

Supervised the cooking zone, maintained the hygiene of the restaurant for health and safety regulations

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.


Language skills:

Arabic A native language (mother tongue).

English V. Good (Written, Spoken, Reading, Listening). French Good (Written, Spoken, Reading, Listening). Computer Skills:

Professional in using and dealing with Microsoft Windows (9X, and XP).

Expert level of Microsoft Office, and Internet.

Ability to learn new software or hardware techniques and continuous updates.

General Program's knowledge.

Personal and Soft Skills:

Excellent communication and presentation skills.

High Motivation and strong Accountability & Ambition and drive.

Ability to work in a group or individually according to the job requirements.

Problem Handler and know how to deal with different situations.

Hard worker and can work under stress & Goal oriented and highly competitive.

Strong personality and great self confidence & outstanding work ethics.

*** More references and papers are available upon request.

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