Information Technology Customer Service

MICHAEL SEIFERT

**** ***** **** *********, ** ***15

619-***-**** 707-***-**** *******.*@*****.*** www.linkedin.com/in/michaeljseifert

Information Technology & Project Management Leader

Project Manager with over 25 years of experience in information technology and construction management, adept at leading teams to promote efficiencies and departmental coordination. Proven history of defining the scope of projects to meet client needs and successfully managing teams to complete projects on time and within budget. Extensive experience in collaborating and developing relationships both locally and internationally. Self-directed with an influencing collaborative, hands-on approach. In-depth interest in improving company stewardship, processes, metrics and customer service.

CORE COMPETENCIES

Visionary Curious Leadership Enterprise Architecture Cloud Computing Accountable Budget Management Strategic Planning Vendor Management/Negotiations KPI Metrics-Driven Results Articulate Verbal and Written Communication Business Process Development Team Development Project Management Business Improvement Web Software Development International Team Collaboration Management SEO Manufacturing Digital Marketing Products and Services

EXPERIENCES AND ACHIEVEMENTS

ACADEMIA COMMUNICATIONS, Calistoga, CA Nov 2016 – present

Enterprise Architect, epm, business development, analyst, and consultant

Customized research and consulting services, roadmaps, reference models, executive engagement.

Worked closely with numerous clients to analyze IT system requirements, client’s information technology needs and their resources to plan IT projects

Monitored the execution of cloud computing strategy and e-commerce, kept up to date with new technology and researched latest information technology market trends

Assisted clients with IT solutions; executed and installed several IT solutions

Developed Test Plans, User Acceptance Testing

COMPETITIVE ADVANTAGE GROUP LLC, Santa Rosa, CA Aug - Nov 2016

Enterprise Architect, epm, researcher, business development, analyst, and consultant

Customized research and consulting services for AT&T. I assisted business leaders to address their most challenging e-commerce issues by using quantitative research, objective benchmarks and best practice insights to identify gaps, develop solutions, grew revenues and profits, and chart a pathway to performance excellence in their Technology, Telecommunication, and Wireless Arena.

ACADEMIA COMMUNICATIONS, San Diego, CA April 2015 – Jul 2016

Enterprise Architect, epm, researcher, business development, analyst, and consultant

Customized research and consulting services, roadmaps, reference models to Négociant Winery.

Worked closely with clients to analyze IT system requirements, facility and construction needs and their resources to plan both IT and construction projects – AGILE, SCRUM and fulfill client’s expectations

Monitored the execution of cloud computing strategy and e-commerce, kept up to date with new technology and researched latest information technology and winery market trends

Assisted clients with business solutions; manged weekly meetings, prepared written and communicated reports on solutions offered

SONY COMPUTER ENTERTAINMENT AMERICA LLC, San Diego, CA Jul 2007 – Mar 2015

executive engagement manager - Senior Technical Program Manager – PMO 2012 - 2015

Promoted due to strong abilities – troubleshooting and as a liaison between executives and technical teams in Europe, Asia, and U.S. regions. Supervised multiple project teams simultaneously while facilitating annual CAPEX/OPEX planning and initiatives and mitigating client concerns and expectations. ITSM, Service Delivery, LAN/WAN, Firewalls, DNS and Circuit expertise.

Defined scope and risks then coordinated resources and allocated across global teams for projects, programs and initiatives, software development and cloud computing.

Established budgets, KPI’s, cost control metrics and project lifecycle processes which resulted in repeated continuous improvements and successful outcomes.

Lead infrastructure architects by creating a Project Initiation Form for reviews and collaborating to ensure adherence to governance standards and prioritization.

Facilitated company-wide coordination by building relationships with executives.

Senior Manager, Network Operations Center (NOC) 2007 - 2012

Contributed to the successful title and console platform launches by facilitating regional communication and troubleshooting with studio developers and internal support teams. Developed a department motto of “Service First” to ensure highest standards of customer service for Data Center Operations and IT infrastructure.

Maintained 99.99% up-time through capacity planning, metric analysis, and virtualization while providing 24/7/365 global support.

Coordinated daily with international team members to manage aggressive project schedules.

Developed and implemented an incident management system, service desk, and Service Delivery, ITIL/ITSM best practice standards to promote increased responsiveness to customers and strategically align business goals across global regions.

DISGUISE INC, Poway, CA Jul 1999 – Jul 2007

Manager, Systems Engineering & Network Engineer

Led team of four for a 120-employee organization to implement complex datacom/telecom infrastructure, physical security and network security infrastructure for both local and international manufacturing locations.

Improved production up-time to 99.99% by consolidating Tier I data center into Tier III data center.

Achieved successful facility relocation, including CAPEX and OPEX, which increased data center capacity (power, structured cabling, circuits, Cisco, HP equipment, raised floor) and was completed 15% under budget.

Reduced OPEX budget 22% annually by integrating and implementing business systems for manufacturing such as PCI, EDI, ERP, PDM and SharePoint for more streamlined processes and procedures.

SAN DIEGO STATE UNIVERSITY, San Diego, CA Jan 2000 – Jan 2004

Professional Development Instructor

Taught students in Telecommunications Management Certificate Program.

Lectured on the role of telecommunications managers and network design and implementation.

EDUCATION AND CERTIFICATIONS

Mathematics & Physics, San Diego State University

Telecommunications Management Certificate, San Diego State University

Technical Management Certificate, University of California, Los Angeles

Philosophy & Humanities, Imperial College London

PROFESSIONAL DEVELOPMENT

Project Management (PMP, PRINCE II), Project Management Institute

International Project Management Association (IPMA), Level A

Certified Business Analysis Professional (CBAP), International Institute of Business Analysis

Information Technology Information Library (ITIL) Master, itSMF USA

Six Sigma, Green Belt, IASSC

Coaching, Mentoring, Leadership for Peak Performance, Marshall Goldsmith

Microsoft Certified System Engineer

Cisco I: Interconnecting Cisco Network Devices

Microsoft Certified Product Specialist

Certified Network Administrator, Novell

AFFILIATIONS

Ambassador’s Council, Rady School of Management, University of California, San Diego

Member & Executive, Development Elevate Program, Rady School of Management,

University of California, San Diego

International Electrical and Electronics Engineers

Calistoga AVA

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