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Customer Service Engineer

Spanish Fork, Utah, 84660, United States
February 16, 2018

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Marc A. Good

**** *. ****** ***** ***** Spanish Fork, Utah 84660 m 801.***.**** OBJECTIVE .

Quality assurance testing engineer with 10 months of manual software testing experience and 3 years of finding solutions as well as collaborating and making recommendations for application improvements. C ompleted the Automated Software Testing course focused on Selenium Webdriver framework using C# language. Quite adaptable at learning new skills, including learning Protractor to test AngularJS applications. Very productive, such as handling multiple broken billing issues to stuck server tasks to domain registrations. EXPERIENCE, Inc. Orem, Utah May 2014 - October 2017 Solutions Analyst

● Diagnose, repair or escalate software and server bugs for customer support and other departments relating to internal tools, Billing systems and customer accounts. Work with developers to determine and implement long term solutions. Develop workarounds for bugs until development can repair. Experience creating mysql queries and reports for different departments that need to collect information for projections and trends., Inc. Orem, Utah August 2013 - May 2014 Quality Assurance

● Prepared test plan and test cases for products and onboarding and performed regression testing across various OS and browser platforms. This helped the final output to be delivered with quality to the customers providing customer satisfaction. Skills used: SQL code. Regression, black box and ad hoc testings., Inc. Orem, Utah June 2007 - August 2013 Level II Support Engineer

● Resolved server side issues directly with customers. This included helping fellow technicians assist their customers with problems in MySQL, scripts, etc. using Linux. Skills used: Explained technical concepts with SMTP, FTP, networking, web hosting, SSL, etc.

Engage Now. Salt Lake City, Utah Nov 2004 - May 2005 Information Technology Intern

● Responsibilities: Designed and improved organization’s website using ASP and Access database. Also maintained and upgraded organization's network and computers. Skills used: ASP, networking, mail setup. SKILLS

● Languages: HTML, CSS, JQuery, Javascript, C#, Perl, PHP, ASP, Visual Basic, Assembly

● Databases: MySQL, Oracle, Access

● Platforms: Windows, Linux

● Others: Command line, Networking, Customer Service, Troubleshooting, JIRA, Agile, Selenium, Protractor ACCOMPLISHMENT

Website Design

● Created (now defunct, but preserved at h ttp:// for a semi-professional football team. Use Flash, PHP, HTML and designed MySQL database structure from ground up. EDUCATION

Utah Valley University Orem, Utah

Automated Software Testing Certification

Provo College Provo, Utah

Associate of Applied Technology in Computer Programming Brigham Young University Provo, Utah

Bachelor Degree Cartography and Geographic Information System

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