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Microsoft Office Technical Support

Location:
Seattle, WA
Posted:
February 14, 2018

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Resume:

H: 206-***-****

SUMMARY

May ****

SKILLS

EXPERIENCE

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KEEFE

Electrical Engineering with a Minor in Biomedical

Superior Institute of Technology - Sale Morocco

Science Biomedical Instrumentation. Operation. Management of Production Maintenance Management. Quality Management. MATLAB. Fundamentals of Electronic Devices. Signal Processing. Microprocessor Interfacing. Microsoft Office Python

CMMS Computerized Maintenance AutoCAD

Management System SolidWorks

Fluent in English French and Arabic. ITIL

GUI

Tech II Research and Development Lab Lead

Hewlett-Packard - San Diego, CA

Earned the lead of the laboratory within 5 months. Work closely with support staff such as Technicians, manufacturing engineering, and production supervisor.

Work with supervisor and other team leads to manage and prioritize staffing assignments to ensure customer demand and the production schedule are met. Use problem solving skills to ensure stable operation of the work cell. Documenting and organizing data obtained from experiments, maintaining and operating industrial machines, training new technicians. Sustain and drive lean manufacturing and 5S activities Curiosity to learn. Shadowed software integration engineers and supported them by assisting in troubleshooting and debugging programs, and writing small programs using HP's specialized scripting language, or Python.

Managing Inventory, coordinating the workflow between engineers/customers and operators.

Senior Technical Support Representative

SITEL - Rabat, Morocco

Analyse and solve complex technical electronic problems. Responsibilities included diagnosing and troubleshooting telephones, internet routers, and TVs.

Assisted customers by explaining procedures, answering questions, and providing information to solve problems.

Never missed the top ten employees monthly by reaching the monthly objectives set by the company and the project.

IT Engineer Assistant

Technique Science ET Santé - Rabat, Morocco

Studied the model of service operation of ITIL lifecycle storage (Information Technology Infrastructure Library). Assisted in selecting a similar open source software. Finally implementing the concept after the proper researches and the department studies. The results were tremendously noticed in the maintenance department. The outcome of the experience was managing the flow and lowering the coast by respecting the open tickets due dates.

OUMAIMA

ac4gzy@r.postjobfree.com

Detailed engineering technician with a background in engineering. Also, a resourceful team lead. Highly skilled and organized. Monitors several projects simultaneously and delivers reliable data. EDUCATION AND TRAINING



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