Ebony Brown

customer service rep

Mesa, AZ *****

ac4gzn@r.postjobfree.com - 480-***-****

I am a dedicated professional with significant experience and the ability to take on progressively greater responsibilities. Good communication, organizational skills. Values that need for quality and the ability to meet or exceed customer expectations. Presents a professional and positive image at all times. Key Strengths Include

Resourceful and adaptable with the ability to make sound business decisions, solve problems skillfully, and remain effective in high-stress environments.

Excellent interpersonal skills with all organizational levels and cultural backgrounds.

Excellent verbal communication and customer service skills.

Computer proficient with MS Office and Windows applications

Tracking of trucks loading and unloading, dispatch of trucks. Authorized to work in the US for any employer

WORK EXPERIENCE

Call Center Representative

24-7 Intouch - Mesa, AZ - April 2017 to Present

Check gift cards

Provide excellent customer service

Set up exchanges

Place orders

Report unauthorized charges

Descalate when needed

And product suggestions

Call Center Representative

Concentrix - Tempe, AZ - June 2016 to March 2017

Check gift card balance

Set up exchanges

Place orders

Report unauthorized charges

Take consumer feedback

Descalate when needed

And item suggestions

Call Center Customer Service Representative

Arvato - Chandler, AZ - December 2015 to March 2016 Responsibilities

Help customers with financial transactions as well as opening and closing bank accounts for customer or helping customers navigate the online bank page to open or close accounts themselves also descalate calls Accomplishments

I feel i helped make a lot of people knowledgeable when it comes to the online banking and perks Skills Used

Computer navigating typing and multi tasking

Grill Cook

Smashburger - Chandler, AZ - April 2015 to October 2015 Responsibilities

Prep all food items to last the morning shift. Cook food in a timely fashion(under 2 minutes). Accomplishments

In 1 month of hire i was offered a shift lead position. line worker/cashier/take out specialist

Chipotle Mexican Grill - Chandler, AZ - March 2014 to May 2015 Responsibilities

Prep food for the line and meet and greet customers while making their food of choice with such a sense of urgency. Maintained a clean and healthy enviornment to work and dine. Descalate heated situations caused by long wait times and wrong food items.

Accomplishments

The thruput for the company and moving so many customers in just an hour of time and i was part of a 12 man team that was able to beat the record for thruput time and sales. inhome care giver

Corona, CA - June 2013 to January 2014

Responsibilities

8 am i was up to make clients breakfast

845am she received her diabetes shot

930am she received a shower

10 am she would take a nap

In between the nap i would clean dishes wipe walls dust furniture and heat mop the floors Noon was around the time i would make her snack

1245 she would receive another shot and would watch tv until she was ready for her next nap. In between this nap is when i would prepare her dinner and set up skype phone calls with her children in jordan. Accomplishments

Built a very strong bond with the woman to where i was told she was very uncooperative with other aids after my resignation

Customer Service Rep

auroras smoke shop - Corona, CA - February 2012 to April 2013 Responsibilities

Meet and greet customers at the door also having to suggest items to customers that were new to the store. Also i had to handle cash as the cashier.

Skills Used

Just had to be very open to people and the things they came for so using my best upmost polite and hospitable people skills.

Warehouse Worker

Staffing NOW - Grand Prairie, TX - March 2009 to December 2009 Responsibilities

My responsibilities consisted of finding and claiming the items bu barcode and scanner and one my pallet was complete of these items i was then suppose put the right scrubs to restack my pallet and once i was finished i would take the pallet jack over to the stocking area for the items to be packed in the dwlivery truck. Accomplishments

A small accomplishment i felt was moving from packer to tracker in a little less than 2 months. Skills Used

Speed, consistency and accuracy.

EDUCATION

General Education

Silverado High School

2005 to 2008

Contact this candidate