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Information Technology, Linux, Bash, Shell, Python, Java exposure

Watauga, Texas, United States
February 14, 2018

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Johnathan B. Medlock

**** ********* **.

Watauga, TX 76148


Computer Technician/IT Specialist


With over 7 years of experience in troubleshooting and administration of different platforms, from personal computers to servers, I have acquired a healthy knowledge of technologies. Over the last several years, I have been familiarizing myself with Linux and different Linux systems; with a strong emphasis on Red Hat Linux. I have become proficient in writing Bash and Python script, to enhance automation, not only for myself but also for my colleagues.


● Linux Operating Systems

● Red Hat/CentOS

● Bash Scripting

● Python Scripting

● Microsoft Office Suite 2003/2007/2010/2013/2016

● Microsoft Office 365

● Microsoft OneDrive

● Microsoft Skype

● Microsoft Windows 7

● Microsoft Windows 8/8.1

● Apple Operating Systems

● iOS iPhone Operating Systems

● Android Operating Systems

● SQL Queries

● Telecommunications

● Computer Hardware

● Computer Software

● VoIP

● Networking Topology

● Active Directory

● SysAid Ticket System

● Help Desk


Devry University – Irving, TX

Degree – Bachelors in Computer Information Systems 4800 Regent BLVD.

Irving, TX 75063

Professional Experience

Morrison Supply Company

May 2015 - Present

Help Desk Analyst:

● Answered incoming phone calls from other Morrison employees

● Resolved on-the-spot IT related issues

● Installed Microsoft Office 2013 on client’s computers

● Instructed users how to use programs such as Word and Microsoft OneDrive

● Responded to incoming Help Desk tickets via Ticketing system

● Assisted in troubleshooting common problems with end-users

● Collaborated with other IT employees to collectively accomplish our goals Professional Clinical Laboratory

June 2013 – August 2014

Systems Administrator:

● Assisted in resolution of Help Desk tickets

● Assisted in phone call resolutions for customer technical issues

● Hosted training for new and existing software for new employees

● Managed and configured Avaya VoIP phone system(s)

● Installed Telecommunication wiring for network and telephone purposes

● Handled hardware repairs (i.e. Printers, Fax Machines, Computer Systems, etc.)

● Managed Windows XP-to-7 migration

● Administered networking routers and switches

● Managed addition to TCP/IP networking scheme

● Assisted in virtualization of network peripherals

● Assisted in proprietary computer software issue resolution

● Managed Microsoft Exchange Server

● Added new email accounts to Exchange Server

● Managed mobile devices for Corporate Email

● Administered Barracuda Firewall

● Assisted in renovations to internal software through SQL queries Fisk Technologies

August 2010 – June 2013

Cable Associate:

● Managing construction of Telecommunication closet and MDF

● Assisted in the construction of Data Center Locations for companies like J.P. Morgan, Ross Perot/Dell, Morgan Stanley and Verizon

● Assisted in the deconstruction of existing networks to allow a new network to be installed

● Installing CAT5e-6 network cabling

● Terminate CAT5e-6 network cabling

● Installing Fiber Optic cabling

● Installing Telephony systems

● Installing Security equipment (Cameras, security keypads, etc.)

● Reading and translating customer blueprints

● Handling customer requests

United States Army

May 2008 – May 2014

Information Technology Specialist

● Maintained Secret Security Clearance

● Worked hand-in-hand with upper echelon in connectivity of all communication systems

● Executed directed assignments from upper management

● Held training classes for radio and GPS systems

● Managed a team of six (6) service members

● In charge of soldier well-being while in field exercises

● Installed Telecommunications for Army network

● Administered network switches/routers

● Managed Network Repairs

● Managed VoIP phone systems

● Administered radio network(s)

● Managed satellite connections

● Managed inventory of tactical equipment

● Managed all computer hardware

● Managed hardware repair


● Cody Huzarski



● Justin Damm



● Angel Bertrand



● Kari Owens



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