Information Technology, Linux, Bash, Shell, Python, Java exposure
Resume:
Johnathan B. Medlock
Watauga, TX 76148
ac4gz8@r.postjobfree.com
Computer Technician/IT Specialist
Overview:
With over 7 years of experience in troubleshooting and administration of different platforms, from personal computers to servers, I have acquired a healthy knowledge of technologies. Over the last several years, I have been familiarizing myself with Linux and different Linux systems; with a strong emphasis on Red Hat Linux. I have become proficient in writing Bash and Python script, to enhance automation, not only for myself but also for my colleagues.
Skills:
● Linux Operating Systems
● Red Hat/CentOS
● Bash Scripting
● Python Scripting
● Microsoft Office Suite 2003/2007/2010/2013/2016
● Microsoft Office 365
● Microsoft OneDrive
● Microsoft Skype
● Microsoft Windows 7
● Microsoft Windows 8/8.1
● Apple Operating Systems
● iOS iPhone Operating Systems
● Android Operating Systems
● SQL Queries
● Telecommunications
● Computer Hardware
● Computer Software
● VoIP
● Networking Topology
● Active Directory
● SysAid Ticket System
● Help Desk
Education
Devry University – Irving, TX
Degree – Bachelors in Computer Information Systems 4800 Regent BLVD.
Irving, TX 75063
Professional Experience
Morrison Supply Company
May 2015 - Present
Help Desk Analyst:
● Answered incoming phone calls from other Morrison employees
● Resolved on-the-spot IT related issues
● Installed Microsoft Office 2013 on client’s computers
● Instructed users how to use programs such as Word and Microsoft OneDrive
● Responded to incoming Help Desk tickets via Ticketing system
● Assisted in troubleshooting common problems with end-users
● Collaborated with other IT employees to collectively accomplish our goals Professional Clinical Laboratory
June 2013 – August 2014
Systems Administrator:
● Assisted in resolution of Help Desk tickets
● Assisted in phone call resolutions for customer technical issues
● Hosted training for new and existing software for new employees
● Managed and configured Avaya VoIP phone system(s)
● Installed Telecommunication wiring for network and telephone purposes
● Handled hardware repairs (i.e. Printers, Fax Machines, Computer Systems, etc.)
● Managed Windows XP-to-7 migration
● Administered networking routers and switches
● Managed addition to TCP/IP networking scheme
● Assisted in virtualization of network peripherals
● Assisted in proprietary computer software issue resolution
● Managed Microsoft Exchange Server
● Added new email accounts to Exchange Server
● Managed mobile devices for Corporate Email
● Administered Barracuda Firewall
● Assisted in renovations to internal software through SQL queries Fisk Technologies
August 2010 – June 2013
Cable Associate:
● Managing construction of Telecommunication closet and MDF
● Assisted in the construction of Data Center Locations for companies like J.P. Morgan, Ross Perot/Dell, Morgan Stanley and Verizon
● Assisted in the deconstruction of existing networks to allow a new network to be installed
● Installing CAT5e-6 network cabling
● Terminate CAT5e-6 network cabling
● Installing Fiber Optic cabling
● Installing Telephony systems
● Installing Security equipment (Cameras, security keypads, etc.)
● Reading and translating customer blueprints
● Handling customer requests
United States Army
May 2008 – May 2014
Information Technology Specialist
● Maintained Secret Security Clearance
● Worked hand-in-hand with upper echelon in connectivity of all communication systems
● Executed directed assignments from upper management
● Held training classes for radio and GPS systems
● Managed a team of six (6) service members
● In charge of soldier well-being while in field exercises
● Installed Telecommunications for Army network
● Administered network switches/routers
● Managed Network Repairs
● Managed VoIP phone systems
● Administered radio network(s)
● Managed satellite connections
● Managed inventory of tactical equipment
● Managed all computer hardware
● Managed hardware repair
References
● Cody Huzarski
c ac4gz8@r.postjobfree.com
● Justin Damm
j ac4gz8@r.postjobfree.com
● Angel Bertrand
p ac4gz8@r.postjobfree.com
● Kari Owens
k ac4gz8@r.postjobfree.com
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