Assistant Customer Service
Resume:
Curriculum Vitae
Of
Maseru Fern Zondeka
Ny 28 Room 56, Guguletu, 7750, Cape Town
SUMMARY OF QUALIFICATIONS AND/OR EXPERIENCE:
Education
oGrade 12 1993 (IkamvaLethu Finishing School)
Education
oUniversity of the Western Cape library and Information Science(incomplete)
Other Courses/ Training
oBasic of Dos
oWordprocessing
oWorkbooks, Ancient Land, Dangerous Creator, Video Clips
oExcellent Customer Service
oMS Excel Basic, Intermediate
oMS Word Basic, Intermediate
oWindows 98
oCustomer Service
oCall Centre
oCustomer Communication
Computer Skills
oWord
oMicrosoft Outlook
oInternet Explorer
oExcel
Experience
oMarketing Consultant(Workforce Group)
oSales assistant (Ratanga Junction)
oCashier(KFC)
PERSONAL PROFILE:
Good Organisational Skills
Good Co-ordination Skills
Attention to detail
Able to work independently and within a team environment
Able to work under pressure
Good Inter-Personal Skills
PERSONAL DETAILS:
Name & Surname
Maseru Zondeka
ID Number
Nationality
South African
Sex
Female
Marital Status
Single
Dependants
1
Languages
Xhosa, Zulu, English, Afrikaans
Residential Address
Ny 28 no 56,guguletu,7750
Telephone Number
Cell : 073-***-**** /074-***-****(sister) ********@*****.***
WORK EXPERIENCE:
Organisation
South African Sight Enhancement Initiative
Position
Administrator/Fieldworker
Key Responsibilities
Sales and marketing
Customers assistant
Capturing the customers details manually/electronically
Receipting and balancing of cash and receipts
Organisation
Workforce Group (January 1997 – 1998)
Position
Marketer
Key Responsibilities
oPromoting of new products in Shopping Malls
oConducting surveys on new products
oGeneral office works
oCall centre agent
Organisation
Mayibye archives
Position
Assets administrator
Key Responsibilities
Sorting of assets
Capturing manual and electronical
Numbering of assets
Verifying of assets
Organisation Table Mountain
Position Customer Assistant/Front Line
Key Responsibilities
oHandle visitors complaints
oPlatform attendant duties
oProviding information to the visitors
oControl queing areas
oOffer information to visitors
oTour guide assistant
oCustomer services
oInter- act with control room
Organisation South African Heritage Resources Agency
Position Assistant Librarian
Key Respomsibilities
oShelving and shelf reading
oAssisting users
oCataloguing and processing of books
obinding,mending and covering of books
Organisation Gassy park Library (part –time through Affirmative Portfolios)
Key Responsibilities
oAssisting Public with basic reading and information enquiries
oPromoting Library
oOutreach activities and Programmes
oAdministrative tasks
oCirculation Desk
oShelving & shelf reading
oPhotocopying
oFaxing
oAnswering calls
oBinding & discharging book
REFERENCES:
Cecilia Botha
Events Manager: Research, Learning & Knowledge Management
DPSA
Nomawethu Toko
Librarian
Ursula Ncobo
IEC cordinator
Contact this candidate