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Data Entry Customer Service

San Ramon, California, United States
February 14, 2018

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Sarah Hersom



Strong background in managing multiple projects under tight deadlines

Strong ability to direct, leads, negotiate and act as a liaison between multi-disciplinary departments.

Previous administration experience, and have acted in a mentor capacity to others that are new to the field and their roles.


Experience in handling sensitive and confidential information

Ability to work independently with minimal to no supervision needed

Excellent written & verbal communication skills

Team player possessing strong organizational & prioritization capabilities

Works well under pressure and with strong personalities


Bank of the West 2014-

Commercial Banking

Sr. Administrative Analyst

Responsible for providing advanced, complex, diverse, and confidential administrative support to senior and executive level management, two SVP’s, eight VP’s

Handles the day-to-day administrative duties, prioritizes special projects, monitors deadlines, maintains manager's schedule,

and follows up on projects and pending matters. Expense reports and travel arrangements using Concur.

Initiates and independently researches complex information requests, compiles statistics, gathers, analyzes and summarizes

data for projects and reports, research transactions, prepares the materials, and determines method of presentation. Prepare regular or monthly analyses for budget variance reports, sales reports, exception reports, tracking reports.

C&S Wholesale Grocers 2012-2014

Stockton, CA

Account Coordinator/Customer Liaison

Provided full and diversified financial support of day-to-day business activities

Financial task include payment management, revenue reports-forecasts, expense accounts, emails, data entry, phone calls,

expense reports, paper filing, A/P A/R managed vendor/customer relationships, managed logistics, P.O, BOLs

Maintain contact with customers, resolving shipping, product and invoice problems, solve inventory discrepancy issues,

liaison with finance to resolve discrepancies, handle client communications and conflict resolution.

Special Project coordinator and customer service management.

Big Ray’s Trucking 2008-2012

Stockton, CA

Sr. Administrative Assistant/Bookkeeper

Provided full and diversified administrative support of day-to-day business activities

Daily administrative tasks include, but are not limited to; human resources, calendar management, emails,

phone calls, expense reports, travel arrangements, electronic/paper filing; prepared correspondence; expenditures,

budgeting, A/P A/R managed vendor/customer relationships and marketing

Excellent Tire Sales 2003- 2008

San Jose, CA

Executive Assistant/Office Manager

Daily administrative tasks include, but are not limited to; calendar management, emails, phone calls, expense

reports, employee packets, electronic/paper filing; prepared correspondence; billing, data entry, tracking revenue and

expenditures, banking, invoice, A/P A/R, managed vendor/customer relationships

Office supervisory, human resources, responsible from interviewing, trained new employees, new hire paperwork, scheduling, posting job opening, screen candidates, and office inventory

Managed day to day operations for the office as well as, ensure that all accounting transaction and cash handling

procedures are in compliance with company procedure


CSU, Sacramento - BS in Administration of Justices, Completion 2006

CSU, Sacramento – Minor in Sociology, Completion 2006

Licenses Notary - California

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