Data Entry Customer Service
Resume:
Dovie E Hall
***** ******** *** ****, ******* TX 77031
***************@*****.***
https://www.linkedin.com/in/dovie-hall/
CAREER SUMMARY:
To obtain the position of Accounts Receivable where I can apply my extensive experience in commercial collections, cash applications and data entry. I am very detail oriented, have demonstrated skills in strong customer service, problem solving and high-quality job performance.
SKILLS:
Microsoft Excel, Microsoft Word
Lawson, AS 400, Canopy and Aptafund
Fax machines, Scanning and Printers (general office equipment)
EDUCATION:
Prairie View A&M University – No Degree
Queen City High School - 1974
EMPLOYMENT HISTORY:
Martin Preferred Foods – Billing Clerk/Data Entry – 2010-2017
Performed heavy Data Entry
Answered incoming calls from outside sales personnel to assist with customer’s accounts
In charge of Petty Cash
Responsible for auditing and ordering office supplies
Filing, printing, separating and coding labels for poultry production
Invoicing inhouse employee’s orders
Contribution: I had the opportunity to create a manual for projects and procedures which eliminated on boarding time by twenty-five percent
Complete Environment Products (Contract) – Collections – 2009
Assisted with commercial collections which involved calling customers
Researched variances on customer’s accounts
Submitted credit/debit memos of discrepancies on accounts to accounts payable
Answered incoming calls pertaining to inquiries on collection accounts
Faxed, emailed and scanned documents to customers relating to balances on invoices
Conoco Phillips (Contract) – Data Entry – 2009
Worked in Human Resources Department in assisting with special projects which entailed building Excel spreadsheets and entering information to update the employee database
USA Today – Senior Accounts Receivable Clerk – 1993-2008
Accountable for batching checks and cash payments for bank deposits
Performed application of payments to customers invoices
Researched past due accounts to reconcile vendors unpaid invoices
Ensured that all validated incoming payments were posted to customer’s account
Assisted as backup to accounts payable, mailed checks and filed accounts payable vouchers
Managed commercial collections via phone calls, emails, courtesy letters and faxes for “At Risk” customers
Reconciliation of past due or partial payments on customer’s accounts
Verified accuracy of Petty Cash which entailed balancing receipts against spreadsheet
Prioritized time to ensure work completed in a timely manner
Efficiently managed daily duties with little supervision
Contribution: Relating to Collections, I implemented color coded notices to send customers to notify them of the seriousness of past due balances that lead to service interruption for their accounts.
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