Sales Customer Service

ROBERT J. SAVANYU, JR.

***** ******* ***** ***** ****, MI 48178

216-***-**** *******@*********.***

SENIOR-LEVEL ACCOUNT MANAGEMENT & SALES

TERRITORY & REGIONAL SALES • CONSULTATIVE SELLING • LEAD GENERATION • BUSINESS DEVELOPMENT Top-performing, persistent, highly driven sales professional with 20+ year portfolio of success driving strategic sales efforts across territories. Strong communicator with a proven track record using consultative sales techniques and account management strategies to influence, negotiate, gain commitment, and develop relationships. Finely honed leadership, strategic thinking, relationship building, negotiation, communication, interpersonal, analytical, and problem-solving skills. Core relevant competencies:

• Territory Sales Management • Product Demonstrations • Team Mentoring & Training

• New Business Development • Territory Turn-Arounds • Opportunity Identification

• Strategic Sales Planning • Contract Negotiations • Competitive Research

• Portfolio Management • Consultative Selling • Sales Lead Generation

• Account Management • Sales Presentations • Customer & Client Service

• Market Segmentation • Sales Forecasting • Client Relationship Management (CRM) QUALIFICATIONS & HIGHLIGHTS

ü Career history of promotions into progressively larger-scoped account management roles based on outstanding sales results. ü Dedicated to identifying and leveraging opportunities to drive new business opportunities and upsell products and services. ü Proven ability to communicate, collaborate, and negotiate effectively with professionals at all levels of an organization. ü Instrumental in turning around underperforming territories, acquiring new accounts, and exceeding sales quotas. ü Expertise in consultative selling, cold calling, networking, relationship building, and negotiations. ü Recognized with multiple awards; attained top performance rankings. ü Big-picture sales strategist, with solid hands-on tactical execution and customer service skills. ü Equal ability to perform autonomously, as a team leader, and as a supportive team player. ü Entrusted by executive leadership to mentor and train new-hire Sales Representatives. PROFESSIONAL EXPERIENCE

FREEMAN MANUFACTURING & SUPPLY COMPANY, Avon, OH 1998-Present North America's largest materials supplier to the pattern, model, mold, prototyping, tooling and composites industries. Regional Sales Manager Senior Technical Account Manager Promoted to Senior Technical Account Manager, to support large OEM (Tier 1, 2, 3) accounts in automotive, military, aerospace, and defense. Identify and qualify sales opportunities; develop, retain, and maintain key accounts relations. Cultivate strategies to attract and secure new clients. Leverage expertise in preparation of proposals, sales presentations, and active client/account follow-up and development. Develop sales strategy and conduct market research in targeted markets. Serve as ‘go-to’ resource on all existing accounts, cultivating strong relationships, resolving product and service issues; facilitating purchasing to control inventory demands and logistics of product for customers. Conceive and benchmark new prospect identification, market penetration, and territory analysis processes. Stay abreast of all new and emerging products, solutions, and services in the market.

• Champion $4.5M+ territory with accountability for over 400 accounts, including automotives: Ford and Chrysler.

• Propelling sales by 15.5% in 2013, 28.2% sales increase in 2011, and 20.1% in 2010.

• Delivering excellence in training, mentoring, coaching of new sales members in territory.

• Proactively developed and managed sales pipeline, prospecting and assessing sales to generate revenue increases YOY.

• Strategically established a measurable sales strategy by conducting regular account reviews and account planning sessions.

• Successfully prospected, acquired, retained and penetrated customers to achieve sales targets for volume and revenue growth.

• Assessing market potential continually to uncover and unlock untapped/under leveraged market opportunities. ROBERT J. SAVANYU, JR.

Page 2-216-***-**** *******@*********.***

EARLY CAREER HISTORY

AT&T Commercial Markets, Southfield, MI 1993-1998

Branch Database Specialist ● 1995-1998

Account Consultant ● 1994-1995

Opportunity Consultant ● 1993-1994

Progressed through roles of increased accountability to manage a team of 18-20 resources and drive strategic sales, account management, and business development strategies. Identified market segment penetration strategies. As Account Consultant, performed pre-call planning and resolved customer service issues. Implemented orders and provided creative solutions to increase customer’s productivity and efficiency. As Opportunity Consultant, administered all aspects of cold calling and lead generation. Prospected for new business opportunities, leveraging strong business acumen, a solution selling approach, and effective territory planning skills. Delivered solid verbal communication skills and ability to influence positively to gain and negotiate contracts.

• Ensured team met or exceeded all monthly and weekly sales targets through diligent coaching and mentoring.

• Promoted customer loyalty and retention by delivering world-class level of customer service.

• Received ‘Salesperson of the Month’ on two separate occasions for achievement of all sales goals.

• Awarded the Gold Club Winner Award in 1995.

• Winner of the AT&T Consistent Performance Award and the AT&T Loss Prevention Award. EDUCATION & CREDENTIALS

Bachelor of Arts, Marketing and Transportation Administration Michigan State University, East Lansing, Michigan

Training & Development

Dale Carnegie – Ralph Nichols Corporation

Sales Training Program – Lanier Worldwide

Sales Training Program – AT&T

21st Annual Masters Congress Seminar – Master Marketing Corporation

Contact this candidate