Customer Service Sales
Resume:
SHANNON F. KLAVANS
Brooksvile, FL 34601
Career Objective: Obtain a position in a company where I am able to utilize my excellent customer service skills. I have lived in Hernando County for twenty-six years and feel that my knowledge of the area and its people would be an asset to any organization.
Summary of Qualifications: Extrovert, excellent communicator and great rapport with people. Main strength – can see the whole picture and prioritize, always putting the customer first and getting the job done. Proficient in Windows applications (Word, Outlook, Microsoft Office, Excel, etc.). Can drive a forklift, handle inventory, cashflow.
Employment History: February 2014 – present, Fletcher Music Center, Spring Hill. Personal Assistant. Duties included sales, outside promotions at businesses where I would play an instrument and talk with potential customers. I also taught beginner classes and assisted in the advanced classes.
March, 2002 – December, 2013 - Tractor Supply Company, Brooksville. Team Leader and sales. As such I was responsible for the training of new employees, customer sales and service, opening and closing the store, making bank deposits and balancing cash drawers, handling return approvals, cashiering, price changes, setting up displays and stock, operating heavy equipment as it is related to incoming stock, freight, forklift when needed, and receiving.
July, 2001 to March, 2002 - Pickett’s Hardware Store, Brooksville. Receiving and sales. Received delivery trucks once a week, checking stock and entering it into computer and get it out to sales floor, and worked in sales and cashiering and opening and closing store as well.
August, 2000 to July, 2001 – Central Waste, Brooksville. Office Manager and executive assistant to owner, Michael Moringello (deceased). Handled all clerical duties and running of office including billing for commercial and residential customers, contracts, office supplies, soliciting new business in other counties, handled payroll, customer service calls.
December, 1999 to August 2000 – Badcock Furniture Company, Brooksville. Collections manager and sales.
January, 1999 to December, 1999 – self-employed sales in area flea markets. Merchandise included caps and Nascar jackets and other paraphernalia. As such honed customer service skills and sales ability.
November, 1993 to January, 1998 – Transouth Financial, Brooksville. Cashier. Worked front desk as procurement officer, typed all loans, handled bank deposits, received all customer payments, responsible for collections and customer service, organized all customers files, attended real estate closings, filed legal documents at courthouse. Licensed for property and credit life disability insurance, as well as notary public certification.
Education:
High school diploma from Maynard Evans High School, Orlando, Florida.
Volunteer Work: Volunteer at Sun n’ Fun Museum Foundation in Lakeland, coordinated Tractor Supply participation in Brooksville Christmas parade, former Boy Scout assistant leader, active in PTA’s while children were in school.
References: Available on request
References for Shannon Klavans
Ms. Omalee Vance
Retired, Sun Bank
435 Ederington Drive
Brooksville, FL 34601
Phone 352-***-****
Sgt. Marvin Maeder
Brooksville Police Department
87 Veteran’s Way
Brooksville, FL 34601
Mr. Ken Stewart
Owner, Twin Dolphin Dive Center
1134 W. Jefferson Street
Brooksville, FL 34601
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