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Customer Service Representative

Cary, North Carolina, United States
February 13, 2018

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Valued for excellent interpersonal and communication skills. Management skills have been enhanced by the opportunity to supervise, team lead and direct a variety of complex tasks. Experienced in working with clients to analyze, define, document and provide solutions to meet new business needs. Designed new and existing business applications that improved customer service through innovative computer technologies.


Good Communicate skills with customers both written and verbal

Specialized in PC SAS, Query and Reporting Using SAS Enterprise Guide

Used SQL to query large databases

Provided training for new employees and encouraged teamwork

Managed a contact center that supported internal clients, troubleshooting, SAS reporting and any related technical issues

Lead volunteer work within the community


American Express Data Center, Whitsett, NC

Lead Programmer Analyst 1999-2017

Created SAS databases for analytic reports and trend analysis. Used SAS Enterprise Guide for querying SAS files to support efforts in developing and maintaining a state-of-the-art MIS application. Worked closely with Forecast Economists to build and maintain analytical models. Interfaced with other support teams and vendors diagnosing, reporting, first contact for system problems.

Key Highlights:

Developed SQL code to extract data from large databases

Responsible for User support and training

Consulted weekly with global and local colleagues

Used BASE SAS and SAS Enterprise Guide; documented code


Data Dimensions, Inc. Raleigh, NC

Senior Consultant

CDI Information Services Research Triangle Park, NC

Programmer Analyst

CLIN trials Research, Inc. Research Triangle Park, NC

Programmer Analyst

North Carolina Department of Revenue Raleigh, NC

Programmer Analyst


Attended Durham Technical Institute in Durham, NC

Attended UNC Chapel Hill for SAS training in Chapel Hill, NC

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