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Engineer Management

Location:
Chicago, Illinois, United States
Posted:
February 13, 2018

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Nilomi Patel

**** ******* ****, ***# ***

Hoffman Estates

Illinois 60169

Mobile: 224-***-****

E-Mail: ac4gji@r.postjobfree.com

Looking forward to associate with an organization, which offers a challenging position to strive for organizational and personal growth by utilizing my potential, technical, and functional skills along with past experience.

PROFESSIONAL ABRIDGEMENT

Microsoft Certified System Engineer with 10+years of Extensive & Enriching Experience In installation, system administration, maintenance and troubleshooting.

Hands on experience in Microsoft Windows 2012, Windows 2008 R2 Server, Windows 2003 Servers, VMware ESXi 5.0, 5.1, VMware ESX 4.0, 4.1,XenApp 6.5, XenApp 5.0, Citrix Presentation Server 4.5,EMC Networker Backup 7.6.4, Shavlik,Symantec Endpoint Enterprise Protection server 12.1 RU4,TrendMicro OfficeScan antivirus 10.1, Deep Security antivirus, TrendMicro Scan Mail, TrendMicro Portal Protect .

Extremely adaptable in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

Works effectively individually as well as in a team.

Adapt at providing service operations; understanding clients’ requirements and providing services accordingly.

Active Team Member to ensure the accomplishment of service deliverables.

AREAS OF EXPERTISE

System Administration,

Installing and Configuring Microsoft Windows Server 2012 R2, Windows 2008 R2 Server, Windows 2003 server.

Installing, Configuration & Troubleshooting of XenApp 5.0 / XenApp 6.5, Citrix Presentation Server 4.5.

Installing, Configuration & Troubleshooting of VMware ESXi 5.0, 5.1 / VMware ESX 3.5, 4.0 and 4.1.

Migration of Physical Servers to Virtual using VMware convertor, Platespin Migrate 5.0, DoubleTake Move.

Maintenance, Upgrade and Patching of VMware ESX Servers

Installing, configuring and managing Certificate Authority on Windows 2003 and Windows 2008 R2.

Installation and configuration of TrendMicro Antivirus Products which includes TrendMicro Control Manage 5.0, Officescan 10.0, PortalProtect of SharePoint, Server Protect 5.58, ScanMail for Microsoft Exchange ver 7.0/8.0/10.0, ServerProtec for Linux, Email Encryption Client.

Hands-on experience in backup and restore HP DataProtector backup s/w and EMC Networker s/w.

OCCUPATIONAL CONTOUR

Since Jan 2016 till Apr 2017 OCWEN Financial Corporation Location:-Pune, India

Designation: - Senior Technical Support Engineer

Handling Ocwen corporate worldwide infrastructure and providing Infrastructure Solutions.

Working on Citrix XenApp 6.5 and VMware technology.

Managing and Maintaining Active Directory domain including DNS, DHCP.

Installation and configuration of Windows 2008 R2 and Windows Server 2012R2.

Hands-on on PowerShell reporting to get XenApp 6.5 and AD Domain reports.

Managing user access and control via GPO.

Automating day-to-day Admin Task using PowerShell.

Since May 06 till Jan 2016 AMDOCS Location:-Pune, India

Designation: - Senior Windows Administrator

Feb 2014 till Jan 2016

QPass:

Handling Qpass,Lincoln Trust and PENSCO Windows Infrastructure, Citrix 4.5, Xenapp 6.5 environment

Managing Production and Development Active Directory Infrastructure.

Hands-on experience in Amazon Web Services, Provisioning EC2 instances from AWS console.

Building Client Domain on AWS and setting up Trust Relationship with Prod and Dev AD network.

Ensuring successful access to Client side domain resources and successful replication.

Successful Consolidation of Citrix Xenapp Farm migration.

Managing, monitoring backup & restoration using EMC networker.

Windows Server Patch Management and deployment with Shavlik NetCheck Pro.

Managing Trend Deep Security Antivirus and Symantec End Point Protection servers for the site.

Handling Clarity ticketing system and case closure within SLA.

Installation and Management of Terminal Server and Terminal Server Client licenses.

Oct 2009 till Jan 2014

Project Accomplishments:

T-Mobile:

Installation and management of Citrix Presentation 4.5 servers.

Publishing Samson application and maintaining application hosted on Prod Citrix Presentation Servers 4.5

Ensuring successful release for the new Samson Version on all Production, Training and Testing Citrix Servers.

Ensuring successful Build push for the Samson Version on all Production, Training and Testing Citrix Servers

Handling P1 /P2 issues and troubleshooting.

Handling OGS activities including AMC Monitoring alerts and resolving it, handing OGS includes end user issues.

Managing DR site and ensuring correct build and functionality.

Managing Read-Only site to ensure correct build and functionality.

Elisa:

Installation and management of Citrix Presentation 4.5 servers.

Publishing application and managing it.

Installation and management of TrendMicro Officescan Antivirus on servers for the site.

Windows Server Patch Management and deployment with Microsoft WSUS.

Handling OGS activities including AMC Monitoring alerts and resolving it, handing OGS includes end user issues.

Sprint:

Installation and management of Citrix Presentation 4.5 servers.

Windows Server Patch Management and deployment with VMware HFNetCheck Pro

Management of TrendMicro Officescan Antivirus on servers for the site.

Installing, configuring, managing and patching VMware ESX 4.0, 4.1 / ESXi 5.1, 5.1 servers

Provision of VMware guest servers.

Raising Change Control for system change, Executing and ensuring successful change.

Handling OGS activities including AMC Monitoring alerts and resolving it, handing OGS includes end user issues.

Astro:

Installation and management of Citrix Presentation 4.5 servers.

Publishing application and managing it.

Installation and management of TrendMicro Officescan Antivirus on servers for the site.

Handling OGS activities including AMC Monitoring alerts and resolving it, handing OGS includes end user issues.

Telkomsel:

Installation and management of Citrix Presentation 4.5 servers.

Publishing application and managing it.

Installation and management of TrendMicro Officescan Antivirus on servers for the site.

Handling OGS activities including AMC Monitoring alerts and resolving it, handing OGS includes end user issues.

Since May 06 till Sep 2009 AMDOCS

Location:-Pune, India

Designation: - Senior Windows Administrator

Accomplishments:

Remote Server Management through HP Integrated Lights Out (ILO) for more than 1500 servers for Israel and APAC region. Providing local support for around 500 servers in India site which includes raising PO, server hardware installation, server OS and application installation.

Experience in managing and maintaining HP Servers includes HP Proliant BL 460c G6, HP Proliant DL 380, HP BL20P G3, HP BL25P and HP BL35P. HP Flexten switches.

Installing, configuring, managing and patching VMware ESX 4.0, 4.1 / ESXi 5.1, 5.1 servers

Provision of VMware guest servers.

Migration of Physical Servers to Virtual Servers hosted on VMware ESX 4.0 using VMware converter, Platespin Migrate 5.0, DoubleTake Move.

Planning, implementing and maintaining VMware View 4, VMware lab manager

Maintaining Standard operating procedures as per ITIL guidelines for Change management, problem/incident management.

Installation of Citrix Metaframe 4.5 servers and publishing application.

Health checks for all critical servers through SCOM monitoring.

Installation and management of Antivirus Servers and Products for WW sites in Amdocs.

Testing, Evaluation and implementation of Antivirus Products.

Managing and maintaining Certificate Authority. Issuing and installing internal as well as Verisign certificate

Configuring certificate templates, Deploying and revoking computers and users certificate

Hands on experience on HP EVA5000 and 8000 SAN Storage.

Windows Patch Management and deployment with HFNetCheck Pro 5.2.1 and Microsoft WSUS

Managing, monitoring backup & restoration using HP Data Protect s/w / EMC networker.

Quota Management of File Server using windows File Server Resource Manager.

Installation of File and Print server. Configuring DFS replication between sites files servers.

Implemented RAID technologies like Raid 0, Raid 5, Raid 1+0

Dec’04 till April 06 Convergys India Pvt Ltd Location:-Pune, India

Designation: - Technical Support Engineer (Enterprise Platform Support)

Project: Microsoft Enterprise Platform Setup Team

Accomplishments:

Understanding and solving problems regarding windows 2000/2003 servers, XP/2000 Professional.

Troubleshooting Problems of Microsoft Gold and Premier Customers.

Installation, Configuration and implementation of Microsoft Virtual Servers and Virtual Machines.

Installation & deployment of corporate desktop images using RIS.

Worked on Microsoft troubleshooting tools: MPS reports, windbg, and diskprobe.

Troubleshooting Server down issues and Server performance issues using Microsoft Os Internal & Sys Internal tools such as diskprob, perfmon analysis, disksave, fsextend, makeitboot, memory test, chkreg, filemon, sfcscannow, chkdisk, etc.

Deploying & troubleshooting Microsoft Operating Systems using Remote Installation Services, Unattend mode and Sysprep utilities.

EDUCATIONAL CREDENTIALS

Bachelor of Engineer in Computer Technology, Nagpur University, India, July 2003.

HSC, Gujarat University, India.

SSC, Gujarat University, India.

Professional Certifications:

ITIL Foundation Certified

Online Fresco Training on AWS and Azure Essentials fundamentals

TrendMicro Certified Security Professional in Office scan 8.0 and Control Manager 3.5

MCSE– 2000 (Microsoft Certified Systems Engineer).

Professional Trainings:

MCSE Windows Server 2012.

Citrix Administration 4.5, Pune.

VMware Troubleshooting 4.1 (VCP prerequisites)

IT SKILL SET

O/S : Windows 2012, Windows 2008 R2, Windows 2003 Server, VMware ESX 3.5, 4.0, 4.5, VMware Esxi 5.1, 5.1

Software/Web Technology: VBScript, PowerShell, Powercli

Technology : XenApp 6.5, XenApp 5.0, Citrix Presentation Server 4.5, VMware ESXi 5.5, 5.0, TrendMicro Office scan 10.0, Deep security 9.0,

Hardware: HP Servers includes HP ProLiant BL 460c G6, HP ProLiant DL 380, HP BL20P G3, HP BL25P and HP BL35P. HP Flexed switches

PERSONAL DETAILS

Date of Birth : Jan-20-82

Permanent Address : 2090 Hassell Road, APT # 210, Hoffman Estates, Illinois 60169

Nationality : India

Visa Details : L2 Visa (EAD)



Contact this candidate