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Quality Customer Service

Reno, Nevada, United States
February 13, 2018

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Management professional with over 30 years’ experience in Manufacturing Engineering, and Quality Assurance, ability to drive high product quality from design to production, by focusing on process effectiveness to provide high standard results to achieve excellent customer satisfaction. Great mentor and coach to direct, empower quality and other functional team members to establish the ground for any organization’s quality excellence.


Lean Manufacturing

Master Black Belt 5S Kaizen

Risk Mitigation

New Product Introduction

Training, Implementation of 5 S, 5 Whys and 8D

FOD, Counterfeit mitigation



Sierra Nevada Corporation Sparks, NV 01/2016-10/2017

Product Assurance Supervisor

Monitor compliance with ISO/AS and Quality System requirements as well as the definition and execution of continuous improvement activities.

Follow through on continuous improvement process within the plant including daily control and methods.

Recommends improvements related to business management and reporting systems within the division teams; assures that procedural and technical consistency meet global standards of excellence in a cost-effective manner.

Works with operation and technical service personnel to identify customer expectations and ensure that these take priority in daily plant activities.

Provide resource for operation personnel to ensure compliance with all legal and statutory requirements.

Participates as member of the divisional management team and promotes a customer service culture and on-time delivery of products.

Develop plans for implementation and maintenance of software for Quality management.

Monitors and reports efforts to resolve customer complaints. Develop and maintain operation of the Corrective Action Request System.

Plans, prepares and monitors departmental budgets and expenditures. Effectively practice Performance Based Management by coaching and developing employees, direct as well as matrix reports, and assuring effective alignment with the matrix functions. Manage activities of Quality Supervisor, Quality engineers and specialists.

L-3 IEC Anaheim CA 01/2009- 01/2016

Manager Quality Assurance System

•Management review reports and maintenance of the Business Management System and required documents in accordance with AS911C and ISO 9001-2008.

•Calibration and ESD (Reducing cost and providing an excellent service)

•Kaizen projects (more 19 events)

•Quality Control (Receiving, In-Process, and Final Inspection)

•TipQA (Quality Management System)Modules (utilizing most the modules)

•Quality performance Matrices, Price of Nonconformance (PoNC) (published weekly with assigned actions)

•RMA System

•Corrective action (introducing the use of 5 whys and 8D)

•Developing policy, procedures, work instructions)

•Environmental and Safety

•Counterfeit and FOD control

SL Power Electronics Ventura, California 09/07-11/08

Global Director of Quality

Directing Quality Team to provide support for USA, Mexico, and Asia on manufacturing, engineering, quality and suppliers’ performance. Partnered with supply chain team resolving supplier related issues and establishing Ship-To-Stock program with more than 98 key suppliers.

White electronic Design Corporation Phoenix, Arizona 07/06-09/07

Corporate Director of Product Assurance

Responsible for planning and directing the product assurance functions of the corporate (5 divisions) throughout USA and Asia with focus on both military and commercial products. Maintaining qualification and system audits per MIL-PRF-38534, ISO 9001/AS9100, including required annual reports to Defense Supply Center Columbus (DSCC). Implementation of 5S and process mapping tools to continuously improve processes in all functional departments.

Teledyne Microelectronic Technologies 06/05-07/06

Sr. member of Quality Assurance

Providing support to all product lines from supplier performance, receiving inspection, in-process audits and final acceptance and shipping of products. Coordinating and conducting internal and external audits. Conducting all required training for all functional departments.


MA, Organizational Management – University of Phoenix

Certificate of Supervision – Cal state University Long Beach

BS, Manufacturing Engineering – Weber State University, Ogden, Utah


ISO9001.AS9100. and TS1694 (QS9000) Lead Assessor (DNV)

California Teaching Credential

Certified Public Speaker (Toastmaster International)

Notary public, state of California

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