Customer Service Technical Support
Resume:
Isabelle Francois
Customer Service Representative
Charlotte, NC 28277
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Retention Specialist
Xerox - Charlotte, NC
August 2016 to August 2017
Increase Customer Retention; Resolve underlying issues Ensure customer satisfaction; De-escalate situations Maintain upbeat attitude; Increase Sales.
Pay raise within 90 Days
Collections Specialist III
OneMain Financial - Fort Mill, SC
August 2015 to August 2016
Outbound Collection calls; Reduce delinquency on account; Maintain High level of production; Provide Comprehensible Solutions for Clients; Effectively Communication through all channels.
Technical Support II
CONVERGY'S - Greenville, NC
September 2011 to March 2013
Inbound Technical Support calls; Maintain High Product Knowledge. Facilitate and set appointments; Increase consumer knowledge; Resolve Minor technical issues; Increase Retention; Record Keeping Increase Sales.
Pay raise within 90 days.
Cashier
HARRIS TEETER - Charlotte, NC
July 2008 to August 2010
Face-to-Face Customer Interaction; Multitask; Keep Environment Clean; Maintain High Product Knowledge; Attend to irate customer Effectively use and maintain cash register; Perform daily transactions; Increase Sales.
Pay raise within 90 days.
Education
Psychology / Philosophy
East Carolina University - Greenville, NC
2009 to 2013
High School Diploma
South Mecklenburg High School - Charlotte, NC
2007 to 2009
Skills
Microsoft Office (10+ years), Customer Service Skills (10+ years), Troubleshooting (5 years), Call Center (5 years), Bilingual (10+ years), Multitask (10+ years), Detail Oriented (10+ years)
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