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Technical Support Engineer

Location:
Pune, MH, India
Posted:
February 12, 2018

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Resume:

RESUME

Jagtap Snehal Eknath.

E-mail: ac4ga8@r.postjobfree.com

Mobile no:+91-897*******/844-***-****.

Career Objectives:

To be ready for any challenge, so that I can use my skill and knowledge efficiency to improve growth oriented carrier and organization in concern with my job.

Educational Qualifications:

2014-B.E.(Electronics and Tele-Communication)Shivaji University, Kolhapur. 63%

2011-Diploma (Electronics and Tele-Communication) M.S.B.T. 81%

2007-SSC Pune board. 78%

Work Experience:

Company Name-BancTec TPS Pvt Ltd.

Designation: Technical Support Engineer.

Duration: August,2016 to till date

Responsibility:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Extract daily and monthly reports in MS-Excel.

Handles Global and International Client requests via Emails, Chats and Calls.

Creates Tickets in JIRA tool and other internal ticketing tools (TIMO, BPOTS).

Good knowledge and experience in working with MS-Outlook.

Provide support as Level-1 Point of contact for internal and external Clients.

Works with Active Directory to unlock and reset the user passwords.

Prepare work related documentations required.

Provide assistance to the users or customers via joining a Bridge call for the users with our Support

Team in order to resolve the issues as soon as possible.

Take time to time updates from the Support Teams regarding the customer request and provide the

same to the customer.

Handle a team of 5 independently, according to shifts as a Shift Supervisor.

Incident Management.

Problem Management.

Dialler Support

Campaign building for Voice Operations.

Updating DNC registry.

Campaign blasting requests.

LiveVox Application.

Working on putty and livox servers.

Company Name-TATA Teleservices Limited.

Designation: Enterprise Technical Support Engineer.

Duration:1 year.

Responsibility:

Handle the task of providing technical support on IPS, ILL, SIP, PRI, MPLS, and BRI Products.

Familiar for below Network tool for fault diagnosis.

1) NMS (Network Management System).

2) ISP Network Tool.

3) MRTG tool.

Perform responsibility of documenting technical cases, recommendation and resolution in the CRM system (using oracle application for CRM).

Provide highly complex technical support by proper escalation, investigation and resoling system related matters.

Provide functional and technical support, troubleshooting and diagnosing hardware device like MODEM and MUX problem.

Resolving the issues over the telephone and by emails.

Exceptional communication and interpersonal skills blended with superior team management and analytical ability.

Achievement in TBSSL:

Certificate Of Excellence: Octomber 2015-“Star Of Month award” in TTSL Enterprise.

Technical Skills:

Proficiency with Windows XP, Windows 7, Windows8, Windows 10,LINUX.

Knowledge of basic LINUX commands, SQL queries.

Installation and upgrading, configuring Desktop &Network Environment Creating &Managing user-groups account, Configuring and Managing Disks.

Academic Projects:

1.BE Project Title: HumanFacial Expression Recognition.

Diploma Project Title:Digital Frequency Indicator.

2.Mini Project Title:1. LiquidLevel Alarm using IC-555.

Automatic street light control.

Certification:

Completed a certified course of CCNA.

Co-Curricular Activities:

Training & Workshops attended:

-Training at BSNL on "Broadband & GSM Technology”. Duration: 7 days.

-Workshop on "CONTROL SYSTEMS" at P.V.P.I.T, Budhgaon.

-Workshop on "EMBEDDED SYSTEMS" at P.V.P.I.T, Budhgaon.

-Workshop on “PCB Design” at P.V.P.I.T,Budhgaon.

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Snehal.E.Jagtap.



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