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Administrative Assistant Customer Service

Location:
Warminster, Pennsylvania, 18974, United States
Posted:
February 14, 2018

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Jill Blatstein

*** ********* ***** • Southampton, PA 18966 • 267-***-**** • ac4g7v@r.postjobfree.com

ADMINISTRATIVE SUPPORT & RECEPTION / INSIDE SALES

Conscientious and organized with extensive experience working in various industries such as healthcare, paper and engineering services. Reputation for excellence and high quality service to clients and maintaining client confidentiality. Self-motivated and energetic. Strong interpersonal communication skills. Tolerant, flexible and able to adjust to different situations. Expertise includes:

• Scheduling • Billing & Collections

• Receptionist Duties • Managing Office Supplies

• Administrative Support • Records Management Database Systems

PROFESSIONAL EXPERIENCE

OFFICE TEAM, Langhorne, PA 2016 - Present

Staffing firm specializing in the temporary placement of highly skilled office and administrative support professionals.

Reception/Sales Administrator (On Site at Fox Run Brands)

Wholesale company that sells kitchen housewares and grilling utensils to department stores, markets, and retail stores.

Responsible for calling former customers with the purpose of re-establishing rapport and renewing business relationships.

Handle the process of mailing and emailing updated company catalogs.

Tasked with submitting new sales orders to customer service for proper processing.

Expertly enter all client information into corporate proprietary system (1/2017-Present).

Front Desk Receptionist (On Site at PharMethod))

Tasked with answering phones, greeting visitors, and sorting mail.

Entered client information into a proprietary system.

Called clients, customers, etc., to verify luncheon RSVPs and dinner venues (2016-1/2017).

JENKINTOWN HEARING CARE, Jenkintown, PA 2015 – 2016

Business to customer provider of digital and programmable hearing instruments.

Office Manager (contract position)

Answered and forwarded calls to appropriate parties, developing rapport with callers and potential customers.

Recognized and commended by clients/patients for personable phone etiquette.

Scheduled appointments and maintained and updated appointment calendars.

Added and updated patient/client information electronically, ensuring all patient data and notes were entered on or before required deadlines.

Performed general office duties such as ordering supplies, restocking, billing and collections and accurately maintaining records management database systems.

Opened, sorted, and distributed incoming correspondence, including faxes and email.

Processed all orders, kept track of payments and contacted customers/patients with overdue invoices, providing solutions that enabled collection of payment.

Collected, sorted, distributed, and prepared mail, messages, or courier deliveries.

Retained clients by developing rapport and taking accountability to ensure customer’s deliveries were priority.

TRI STATE IMAGING SOLUTIONS, Huntingdon Valley, PA 2014 - 2015

Provides professional sonographers to physicians’ offices, clinics, nursing homes, retirement communities, patient’s homes.

Administrative Assistant (temporary position)

Performed general office duties, such as ordering supplies, restocking, billing and collections and accurately maintaining records management database systems.

Opened, sorted, and distributed incoming correspondence, including faxes and email.

Collected, sorted, distributed, and prepared mail, messages, or courier deliveries.

Contacted doctors to set up appointments for ultrasounds for patients, sometimes calling patients who were home bound to set up ultrasounds in patient’s home.

Followed up with clients after appointments to ensure clients were satisfied.

Documented all visits and appointments using proprietary records management database.

BERK WIPER INTERNATIONAL, Boyertown, PA 2007 - 2014

One of the fastest growing wiper converters in the country.

Sales Executive, Customer Service Representative

Greeted individuals who entered establishment, determined nature and purpose of visit, provided information about organization - such as location of departments or offices, employees within the organization, and services - and directed to specific destinations.

Took orders for merchandise or materials and sent to the proper departments for fulfillment.

Read and analyzed incoming memos, submissions, and reports, determining significance and planning appropriate distribution.

Performed general office duties, such as ordering supplies, restocking, billing and collections and accurately maintaining records management database systems.

Retained clients by developing rapport and taking accountability to ensure customer’s deliveries were priority.

Contacted regular and prospective customers to demonstrate products and explain product features which resulted in orders 90% of the time.

Recommended products to customers, based on customers' needs and interests developing a loyal following.

Consulted with clients after sales or contract signings, resolving problems and providing ongoing support.

Provided customers with product samples and catalogs which encouraged purchases.

Represented company at trade shows, bringing in 90% of prospective clients, and adding on to sales of current clients.

SPD TECHNOLOGIES, Philadelphia, PA 2006

Electrical distribution, engineering, and solutions provider servicing the military, commercial marine and industrial marketplaces.

Administrative Assistant (temporary position)

Filed and retrieved corporate documents, records, and reports, creating an organized office.

JEWISH PUBLICATION SOCIETY, Philadelphia, PA 2004 - 2005

Administrative Assistant

Collected, sorted, distributed, and prepared mail, messages, or courier deliveries.

Performed front desk receptionist.

Set up appointments for clients and prospects.

Emailed clients regarding upcoming events.

EDUCATION

Associate Degree in Early Childhood Education, HARCUM COLLEGE, Bryn Mawr, PA

COMPUTER SKILLS

Microsoft Word, Outlook, Excel



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