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Customer Service Nurse Practitioner

Minneapolis, Minnesota, United States
February 14, 2018

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**** ******** ***** ***** ***

Bloomington Mn. 55437



A qualified, multiple proficiency position as a social worker and use my transferable education and employment history to remain in the field of civil/ social services. Maintain a long-term position and

contribute as a team member.

Employment History

Social worker secured unit

Texas Terrace Rehabilitation and Skilled Nursey Home. St Louis Park MN.

11/2014 – 03/17

Provided direct care, continued rehabilitative recovery. Participated with multi discipline

Treatment team for MDS evaluations, as well as one on one with primary doctor and

Nurse practitioner, along with family members and department of aging and disabilities department, development of care plans and intake and discharge procedures.

Vocational Employment Specialist

Vail Place, Minneapolis, MN

09/10/12 – 06/28/13

Provided set up and development of evidence best practice supportive Employment program and services.

Provided direct staff development training in, vocational supportive employment services. Facilitation of weekly curriculum for Job Club program, review of job search styles. Schedule job fair attendance.

Provided one on one employment assistance, Job search Skills, Internet Navigation class, Resume cover letter.

Provided vocational rehabilitative evaluations, and employment counseling including, referrals through VRS.

Collaborative approach to build Professional relationships with service providers for referrals and community.

Community Job and business Development, Including business Associations and local employers.

One on One current employed job counseling, and placement. Supportive on-going services.

Program Developer / Supportive Employment Consultant 03/2010 - 07/2012

Goodwill Easter Seals - Working Well mental health clinic St. Paul, MN

Created and coordinated case management support services, including intake evaluations, employment referrals, and ongoing placement support.

Implemented and integrated comprehensive and individualized care plans, for program clients, Through MFIP / Re-entry Ramsey County collaborative.

Provided documentation training and Job Development training based on evidenced based program outcomes.

Instigated and maintained communication with state Deed Department of Rehabilitation. Worked with Community business associations and local employers to encourage job development, participant growth, and advancement in placements. Provided support and training regarding participant placement to local businesses.

Exercised professional and clinical judgment to facilitate changes in response to program demands. Provided Motivational Interviewing Training in-services to collaborative and Goodwill/Easter Seals staff.

ACT Vocational Case Manager

South Metro Human Services

St. Paul, MN

02/08 - 01/10

Processed client intakes, including evaluations and assessments.

Determined provisional vocational employment needs based on vocational profile and employment history.

Provided evidence-based services and strategic planning in the areas of treatment and vocational training for adults with disabilities living independently in the community.

Initiated and maintained collaborative relationships with community service providers. Maintained comprehensive and individualized treatment plans.

Completed ongoing assessments for extended benefits and services.

Supervised structured groups, activities, and ongoing vocational support for clients in the day program.

Maintained systems updates with information and referral regarding public and private work subsidy programs.

Director of Social Service

Whittier Health Center Minneapolis and Robbins dale Health and Rehabilitation

11/2005 - 02/2008

Extendicare Health Services. Assessed patients with multidisciplinary treatment team to determine social service needs and goals.

Developed treatment plans appropriate to the residents' individual psychosocial and medical needs.

Advocated for residents to ensure all appropriate and needed services were provided in timely fashion.

Provided timely and appropriate interventions for residents directly or via outside referrals. Attended and facilitated care conferences emphasizing medically related social services.

Coordinated discharge planning and referrals to community resources.

Provide in-service workshops for clients and staff regarding community resources.

Program Director

Bristol Place Inc.

Minneapolis, MN

10/2000 - 03/2005

Rule 36 Residential Adult Mental Health Program. Supervised Rule 36 Program providing long-term housing and rehabilitative recovery for clients with mental health diagnoses and disabilities.

Completed evaluations and referrals for treatment and supportive opportunities. Supervised Social Services staff regarding activities, groups, and program budget.

Inpatient Social Worker

Kino Community County hospital

Tucson, AZ

02/1995- 04/2000

Evaluated patients to determine appropriate level of care and treatment recommendations.

Developed discharge planning and follow up supportive community services. Provided testimony for treatment recommendations and discharge planning.


University of Wisconsin / Madison Wisconsin

Major: Social work

Degree BS / 1980

University of Washington

Master’s Program MSW

Date completed 1982

University of Dartmouth/ New Hampshire

Date completed: 2012

Certifications/ Supportive employment, Cognitive motivational interviewing.

University of St Paul/ MN

Date Completed: 2012

Associate Degree/ Motivational Interviewing Training to coaching staff.

Minnesota community technical college.

Major: Staff development

Date Completed: 2012

Courses: Strength based staff and program development training.


Demonstrated aptitude to lead, motivate, assess, recruit, and train personnel. Non-profit and private sector budget management and program development. Strong customer service, human resources, interpersonal and diversity skills. Extraordinary team building, consultancy, supervisory, and facilitation skills. Self-motivated, efficient, and dedicated. Entrusted to maintain confidentiality and data privacy. Superior problem resolution and factionalism reduction skills.

Communications abilities appropriate to various audiences. Strong time management, organizational, and prioritization capabilities. Consistently and professionally recognized for timeliness, dedication, and time/project management proficiencies. High degree of adaptability to different organizational environments. Able to create and maintain effective and responsive working relationships with partnering agencies and individuals, including the public, employees, and federal/state/county/municipal agencies. Facilitated to give presentations to large and smaller groups. Empowered and productive within independent and collaborative work environments.

Trained, supervised and directed staff in processes and procedures as primary technical, training, guidance, and operations resource person for internal and external customers, inclusive of individuals with limited or profound physiological and psychological limitations and disabilities. Developed and maintained contracts and memos of understanding among partnering agencies. Identified training needs and recommended internal and outsourced training sources. Professional experience in career placement, vocational counseling, rehabilitative counseling, job placement and social services. Developed and refined screening, auditing, regulative, performance assurance, and compliance baselines, measures, tools, and policies.

Created, refined, escalated, and fulfilled service contracts established with partnering and consumer entities, agencies, and individuals. Effective verbal and written communicator; public speaking capacity. Stable / resourceful / diplomatic / multiple task capable. Computer application skills inclusive of word-processing, spreadsheet, database, report generation and Internet usage.

Ability to deal objectively and establish working platforms with individuals of widely-divergent life styles, attitudes and behaviors.

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