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Engineer System Administrator

Philadelphia, Pennsylvania, United States
February 14, 2018

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Anushi Sivagnanam


Accomplished System Administrator, Technical Support, Data Center Engineer, Infrastructure/ Data protection Engineer with 8+ years of IT industry experience holding an engineering degree in Computer Science. Current work focuses on System Administration, Infrastructure consultation, with particular focus on providing effective solutions that align with business needs and drive successful enterprise operational environments. PROFESSIONAL SUMMARY

Experience in managing complex multiple location Client/ Server installations with disaster recovery sites

Experience in installation, configuration and maintenance in a physical servers and virtual environment

Excellent Windows/ Linux/Unix Administration skills, great troubleshooting and Scripting knowledge

Managed Active Directory, ISA security, Domain policies, NPS Service/ IAS Server, technical support, upgrades and patches updates

Administration and support for VMware solutions and Microsoft Hyper V solutions

Experience in configuration and maintenance of Microsoft System center products

Spearheaded multiple end-user upgrade of physical and virtual systems at client location

Implemented security protocols standards for company users

Responsible for support during emergencies and Level 1 support tickets

Maintain data center environmental and monitor equipment for network congestion

Develop and maintain installation and configuration procedures

Support clients Cisco AnyConnect VPN and VoIP phone administration

Planned, implemented, and maintained a Windows domain based infrastructure

Developed process improvements and other enhancements that improve operational efficiency as well as ensure data security. Developed and maintained disaster recovery plans

Developed and maintained PowerShell automation scripts for backup processes

Triage incoming tickets and ensured assignment to junior engineers

Extensive experience on Disaster Recovery process and Procedures

Experience in multiple SDLC/ collaboration tools like Service Now, JIRA, ConnectWise, IT Service Desk

Understanding and knowledge of AWS and Microsoft Azure

Self-motivated, excellent written/verbal communication and team work skills yet flexible to independent responsibilities


Tools: Active Directory Domain, NPS/ IAS, IIS, SharePoint, Virtualization (vSphere/ Hyper V), HP Data protector, Symantec Netbackup, AWS, Azure, SQL Server, Oracle DB, JIRA, HP Service Now, Microsoft Office Tools. Operating System: Windows Desktop, Windows Server, Linux, Solaris, CentOS 5 Devices: HP SAN & NAS, NetBackup Appliances, Data Domain 660, Sun StorageTek SL8500, HP Ultrium series, HP Tape Library MSL2040, IBM TS3500, IBM & HP Enterprise, Rack, Tower and Blade Servers EXPERIENCE SUMMARY

Client Role Duration

Manam LLC System Administrator/ Infrastructure Consultant Sep 2017 – Current Dept of Health, NJ System Administration/ Infrastructure Architect Mar 2016 – April 2016 Dept of Human Services, NJ System Administrator/ Data Protection Consultant Aug 2015 – Nov 2015 Dept of Env Protection, NJ System Administrator/ Data Protection Consultant Jul 2015 – Aug 2015 Dept of IT and

Telecom(DOITT) NY

System Administrator/ Data Protection Engineer Jun 2014 – Jul 2015 Arrosoft Solution, NJ System Administrator Nov 2013 – May 2014 Agility Pvt Ltd Infrastructure Engineer Aug 2008 – Nov 2010 Kapp Soft Pvt Ltd Server/ Application Support Engineer Aug 2005 – Aug 2008 ROLE/ EXPERIENCE DETAILS

System Administrator/ Infrastructure Consultant

Manam LLC, Malvern

September 2017 - Current


Installation and configuration of infrastructure environment to support future franchising needs

Create and define appropriate processes for maintenance and installation

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

System Administration/ Infrastructure Architect

Department of Health Services, Trenton

March 2016 - Apr 2016


Installing the application in the servers and monitoring/ reporting patches pushed to the servers

Analyzing server assets to determine administrative access control rights for Network, Security, Server, and multiple Data Centers

Getting VM's ready for production release

Responsible for managing and maintaining BCDR strategy using Microsoft DPM

Installing and configuring VMWare Versions 5/6(Including vSphere and vCenter)

Installing Microsoft Windows Server 2008 & 2012 R2 as per application team request

Managing and creating user accounts in Microsoft Active Directory Servers

General server administration including installation, hardware maintenance and troubleshooting

General networking administration including knowledge of VLAN’s and switch/routing configurations System Administrator/ Data Protection Consultant

Department of Human Services, Trenton

Aug 2015 – Nov 2015


Configuring Agent Based policies for Windows 2012 SQL cluster server, Oracle 11g, File and Print Server, VSphere Client, SharePoint 2007

Installing and Configuring NetBackup appliances 5230 as Master/Media server in Primary site and DR site

Performed Role configuration for Advanced Disk, Deduplication disk for Storage in NetBackup Appliance.

Installing reports through OpsCenter

Configured Auto Image Replication (A.I.R) from Primary site to DR site

Configuring IBM Tape Drives

Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Identified and recommended possible automated approaches for system administration tasks. System Administrator/ Data Protection Consultant

Department of Environmental Protection, Trenton

Jul 2015 – Aug 2015


Upgraded NetBackup Appliance 5230 from to

Upgraded Windows Media server from o

Fixed Backup performance

Verified Auto Image Replication configuration and tweaked the SLP policies System Administrator/ Data Protection Engineer

Department of Information Technology and Telecom (DOITT) New York City Jun 2014 – Jul 2015


Developed and maintained PowerShell automation scripts.

Responsible for managing and maintaining BCDR strategy using Microsoft DPM

Provided guidance and direction to subordinate System Administrators.

Back up files, folders and volumes for computers running Windows server and Windows client operating systems.

Performed ongoing performance tuning, hardware upgrades, and resource optimization as required.

Configured CPU, memory, and disk partitions as required.

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Maintenance of VMWare VADP, migration of agent based traditional VM to agentless VMWare Backups.

Performed environment performance tuning, monitoring, troubleshooting and optimizing performance.

Performed database Backup, and on-site and off-site tape management.

Proactively oversees resolution of backup/recovery service disruptions and implementation of preventative measures

Analyse and solves complex problems of system hardware and software issues.

Ensure regular reporting to management regarding performance and service levels of Backup systems, and major deviations and/or corrective actions.

Perform continuous research and audits to ensure continuous and high levels of performance, security and availability of network and operating systems and peripheral devices.

Remains up-to-date with the latest network computer systems, operating systems, innovations and industry best practices.

System Administrator

ArroSoft Solutions, NJ

Nov 2013 – Jun 2014


Install and Configure Domain controller, Office 365 for local user for User login and email id’s

Fixed hardware or software failures and coordinated with impacted departments

Performed regular file archival and purge as necessary

Created, changed, and deleted user accounts per request

Health check and analysis of Backup Software and appliances for various clients

Data Gathering, analysis report and configuring VADP Backups.

NetBackup migration – planning, testing and migration of NetBackup Master and Media server.

Day to Day operational activities like creating reports, patches updates, Anti-virus updates

Network, LAN and Printer troubleshooting

Mentor and train my team members in new products, process and technology.

Troubleshooting and assistance for clients in Backup Performance and in automating scripts. Aug 2008 - Nov 2010

Agility Pvt. Ltd

Infrastructure Engineer


Provide support to application issues as per defined SLAs. Work with Developers team very closely to throughout life cycle on engineering application

Managed Active Directory, ISA security, Domain policies, NPS Service/ IAS Server, technical support, upgrades and patches updates

Experience with windows clustering and load balancer to ensure system operates within performance standards

Windows Server & SUSE Linux 10 administrations

Installation and Configuration Servers to Storage

LUN Allocation, LUN Extending, shutting down, attaching new servers at HP EVA 4000 storage appliance

Array configuration like RAID 0, RAID1, RAID 1+0, RAID 5

Manage Production changes through release process on DEV / TEST / QA / PROD

Worked on backup documentation procedures for the Level 2 and level 1 support.

Managing Active directory, DNS and DHCP Servers.

Configuring File and Print servers for end-users and Managing Printers database using print fleet tools

Implement and enforce security requirements as per requirements defined

Web Server Administration/Application support IIS 6.0.

Planning and configuring new internal & external websites. Website content and application release management and creating Virtual directories.

Creating, deploying, renewing and Import & export of the SSL certificates. Working on web server optimization and performance

Root cause analysis and fixing the Windows / IIS Web Server Related issues.

Creating, configuring and troubleshooting scheduled task. Creating and updating documentation.

Files recovery using shadow copy, disk pool and tape drives. Handling Backup using HP Data Protector

Microsoft Internet Security Accelerator, installed for controlling internet and network utilization. Installing ISA 2006 and configuring enterprise firewall policies for accessing internet at enterprise network

Configure and maintain restriction based access rules & VPN network connectivity configuration

Document and review Business Continuity Plan

Implement Disaster Recovery Site at alternate location for production servers and storage

To Ensure Successful implementation and ISO 27001 certification in all departments

Act as an internal auditor for implementing ISO 27001 Aug 2005 - Aug 2008

Kapp Soft Pvt. Ltd

Server/ Application Support Engineer


Ensure high availability of all servers

Provided end user support on all aspects of SharePoint implementation

Proven skills working in SQL Server and IIS

Working with SAN and NAS servers for storing data

Handling SQL Server Database, running scripts and restoring database.

Managing centralized databases on networks.

Managing websites & virtual directory by creating in IIS and accessing the FTP, SMTP services. Installation configuration and management of Servers in Remote Locations.

Configuring DNS servers and managing the same.

Configuring File and Print servers for end-users. Managing the Printers and print servers and maintain the database using print fleet tools.

Replicating the Data’s from one database to another database in same and different Network

Supporting technical oriented issues for the in-house employees

Running windows patches and anti-virus updates in all servers

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