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Customer Service Medical scheduler for many years

St. Cloud, Minnesota, United States
February 14, 2018

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Kristi Pettersen

*** ******* *** ** ** Cloud, MN 56304 (320) ***-****

Many years of experience in medical field with excellent customer service skills and the ability to

converse with clients/patients on their specific needs and maintain wonderful business/personal

relationships with everyone. Excellent organizational skills. Interested in pursuing a rewarding career

where my skills can be utilized.

CLEAN SWEEP: Owner/operator of all natural cleaning business, residential and office. Member of the

Chamber of Commerce, St Cloud. BMI member, St Cloud. Regular attendance of Sauk Rapids Chamber

meetings. 5-2015 - 8-2016.

HEALTHPARTNERS: 04/2016-9/2017. Responsible for the daily surgery/clinic schedule for 3 surgeons, 1

physicians assistant and 2 OB/GYN physicians. Scheduling of all surgeries/procedures, coordinating with

other surgeons if needed. Responsible for patient's pre-op labs and history and physicals and making sure

the appropriate facility has information. Registration of new patients on a daily basis. Adjusting clinic

schedules accordingly. Maintaining a "work que" to schedule colonoscopies/endoscopies in a timely


MIDSOTA PLASTIC SURGEONS: 2/2006-4/2015. Surgical coordinator, position eliminated.

Responsibilities included scheduling a variety of surgeries/procedures and consults, submitting letters of

prior authorization if needed, scheduling pre-op testing, patient letters, organizing 6 plastic surgeons

schedules for surgery and clinic, insurance verification, knowledge of surgical procedures, working with

patients with a compassionate and caring attitude.

BIRDWING SPA: 8/2002-2/2006. Licensed aesthetician. Responsibilities included consulting with

clients on their skin care needs, Performance of facials, glycolic peels, microdermabrasion, body wraps

and massage. Ability to converse with client and their specific needs. Initiative and organizational skills

to complete daily schedule in a prompt and timely manner.

HUTCHINSON AREA HEALTHCARE: 10/2001 -12/2003. Part time outpatient coordinator. Responsibilities

included scheduling all outpatient procedures and testing. Responsible for registering patients prior to

surgery. Obtaining history & physicals, surgical charts and schedule disbursement to clinic.


AESTHETIC PLASTIC SURGERY CENTER/DR WILLIAM FRAZIER: 1994 - 2002. Responsibilities included:multi telephone lines, scheduling office surgeries and outpatient/hospital surgeries, scheduling consults, lab studies, pre-op, coordinating surgery with other physicians, patient surgical letters and instructions,pre & post op instructions, medical records custodian, organizing of medical charts, office notes and surgery. Assisting with insurance claims and collections, preparing all surgical consents and


INDIAN RIVER SURGERY CENTER: 1990 -1994. Surgical Coordinator. Responsibilities included:

consultant and planning, organizing, directing and coordinating the daily functions of a surgery center.

Scheduling of operating rooms and special procedure rooms, epidural injections with Anesthesiologist,

responsible for OR and patient schedules for the following day. Composition of OR charts, scheduling of

all preop lab studies, data entry, verification of patient insurance.

FREDY DELACRUZ, MD: 1986-1990. Medical assistant/medical receptionist. Responsibilities include

assisting doctor with minor office procedures, obtaining and testing of urinalysis, cultures, obtaining of

past medical history, checking vitals, autoclave/sterilization of instruments, inventory/ordering of

medical supplies, typing doctor's dictation, all secretarial duties, coordinating of surgeries.

EDUCATION: High School Diploma

REFERENCES: professional upon request

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