Dina Harlan RN, ACM
713-***-**** (voice and text)
San Jacinto College-Central
Associate Degree in Nursing 1989
LICENSURE/CERTIFICATION: Registered Nurse/Texas 1990
Life and Health Insurance Agent for the State of Texas 2006
Property and Casualty Insurance Agent for the State of Texas 2010
Certified Benefits Counselor – Texas HICAP Program 2011-2013
Accredited Case Manager certification from the ACMA 2017
Skilled at taking project development from conception through fruition, including performance/monitoring phases.
Effective management of daily operations across multiple clinical and nonclinical settings
Proficient at problem solving/decision making – Assimilates and analyzes relevant information and uses it to reach appropriate conclusions; operate with minimum direction and supervision
Strong leadership, resource, and disease management skills
Solid experience developing and implementing education programs
Ability to present programs at professional, local and state level
Memorial Hermann Southeast Hospital
Case Manager- (PRN-Part Time)
Perform initial assessments and continued monitoring to determine therapeutic medical, psychosocial, and treatment objectives throughout the continuum of care.
Coordinating services and care being provided; arranging resources, including transportation.
Maintains patient’s medical records by reviewing case notes; documenting patient’s needs, plans, and progress.
Communicates patient’s progress by conducting daily interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
Prepares clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.
Identifies variances between the planned objectives and the actual clinical outcomes of the clinical pathway plan.
Virtual Marketing Strategies
Diabetic Educator- Amylin Pharmaceuticals (AsteraZeneca)
Physician, Pharmacist and medical staff product educator.
Initiate patient on medication with demonstration, education, and continued monitoring.
Collaborate with pharmaceutical representatives in offering clinical expertise and education to their medical professionals.
Care Improvement Plus/XLHealth Corporation
Community Outreach Manager Houston Region
January 2007 to 2012
Develop new markets, retain, and increase market share
Develop relationships with local, state and national level influencers in the senior community and regulatory agencies
Develop and implement educational programs for senior population, aging community, caregivers with special focus of diabetes, heart failure, medication management, and caregiving.
Develop and present continuing education programs
Local Program Manager
January 2006 to December 2006
Develop, promote, and manage the Houston area community outreach program
Supervision of Houston operations and market needs
Develop and present education programs on diabetes and heart failure
Lead RN Care Manager
October 2004 to December2005
Assist and manage Medicare demonstration project start-up including responsibility for clinical and nonclinical staff in Houston area
Implement and manage disease management program providing services to 700 Medicare beneficiaries
Supervision of day-to-day operations of market activities in addition to coordinating the services of contracted support agencies (remote clinical staff)
Bayshore Medical Center 1989-2004
Medical Case Manager
1995 to October 2004
Manage and coordinate care for 30+ patients from admission through discharge
By request provide exclusive case management for two large admitting physicians
specializing in diabetes and infectious disease
Oversee appropriate level of care and medical criteria
Conduct educational classes
Utilization Review Clinical Coordinator
1993 to 1995
Manage patients through the continuum of care ensuring high quality cost-effective medical treatment
Supervise departmental functions and staff
Utilization Review Nurse
Manage patients through the continuum of care
Medical-Surgical, Oncology, Telemetry Nurse
Hospital based nurse working various units. Certification in Chemotherapy
Major Career Accomplishments
Developed new market in Houston Texas for Medicare Special Needs Plan
Developed education presentations for senior populations, caregivers, aging professionals
Developed and supported a disease management market consisting of registered nurse disease managers, licensed vocational nurses, and administrative support staff
Developed and marketed continuing education programs for nurses and social workers
Co-created training tools used in staff education
2012-American Diabetes Association-Houston Hispanic Strategic Committee member
2012- RSVP of the Gulf Coast Advisory Committee member
2011-Present - Board member to the National Hispanic Council on Aging-Houston Chapter
2011-Present - Advisory Committee member for The Aging and Disability Resource Center
Conferences and CE Presentations
Humble, TX: October 4, 2012 “Living with Diabetes” breakout session at the National Hispanic Council on Aging Annual Conference
Harris County, TX: September 2012 through November 2012” Medicare 101” breakout session at multiple Harris Co. Area Agency on Aging Medicare workshops located throughout Harris Co.
Houston, TX: September 18, 2012 “Medicare 101” Keynote presentation at the National Medicare Education Week event
Hot Springs, AK: October 26, 2011 “Care Transitions in the Aging Population” breakout session at the Arkansas Area Agency on Aging Annual Conference
Houston, Texas: September 9, 2011 “Health Advocacy Tips for Caregivers” at 3rd Annual Grandparent Expo
Harris County, TX: April 2011 through October 2011”LIS and MSP” breakout session at multiple Harris Co. Area Agency on Aging Medicare workshops located throughout Harris Co.
Humble, TX: October 6, 2011 “Diabetes Management” breakout session at the National Hispanic Council on Aging Annual Conference
El Paso, TX: October 3, 2011 “Medication Issues in the Geriatric Population” at APS Annual Conference
Corpus Christi, Texas: October 2, 2008; Texas Association of Regional Councils Conference breakout session “Diabetes and Disease Management”
2008-2009: Various CE presentations