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Certified Case Manager Registered Nurse

Deer Park, Texas, United States
February 14, 2018

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Dina Harlan RN, ACM

713-***-**** (voice and text)


San Jacinto College-Central

Associate Degree in Nursing 1989

LICENSURE/CERTIFICATION: Registered Nurse/Texas 1990

Life and Health Insurance Agent for the State of Texas 2006

Property and Casualty Insurance Agent for the State of Texas 2010

Certified Benefits Counselor – Texas HICAP Program 2011-2013

Accredited Case Manager certification from the ACMA 2017


Skilled at taking project development from conception through fruition, including performance/monitoring phases.

Effective management of daily operations across multiple clinical and nonclinical settings

Proficient at problem solving/decision making – Assimilates and analyzes relevant information and uses it to reach appropriate conclusions; operate with minimum direction and supervision

Strong leadership, resource, and disease management skills

Solid experience developing and implementing education programs

Ability to present programs at professional, local and state level


Memorial Hermann Southeast Hospital

Case Manager- (PRN-Part Time)

March 2014-present

Perform initial assessments and continued monitoring to determine therapeutic medical, psychosocial, and treatment objectives throughout the continuum of care.

Coordinating services and care being provided; arranging resources, including transportation.

Maintains patient’s medical records by reviewing case notes; documenting patient’s needs, plans, and progress.

Communicates patient’s progress by conducting daily interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.

Prepares clients' discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.

Identifies variances between the planned objectives and the actual clinical outcomes of the clinical pathway plan.

Virtual Marketing Strategies

Diabetic Educator- Amylin Pharmaceuticals (AsteraZeneca)


Physician, Pharmacist and medical staff product educator.

Initiate patient on medication with demonstration, education, and continued monitoring.

Collaborate with pharmaceutical representatives in offering clinical expertise and education to their medical professionals.

Care Improvement Plus/XLHealth Corporation

Community Outreach Manager Houston Region

January 2007 to 2012

Develop new markets, retain, and increase market share

Develop relationships with local, state and national level influencers in the senior community and regulatory agencies

Develop and implement educational programs for senior population, aging community, caregivers with special focus of diabetes, heart failure, medication management, and caregiving.

Develop and present continuing education programs

XLHealth Corporation

Local Program Manager

January 2006 to December 2006

Develop, promote, and manage the Houston area community outreach program

Supervision of Houston operations and market needs

Develop and present education programs on diabetes and heart failure

Lead RN Care Manager

October 2004 to December2005

Assist and manage Medicare demonstration project start-up including responsibility for clinical and nonclinical staff in Houston area

Implement and manage disease management program providing services to 700 Medicare beneficiaries

Supervision of day-to-day operations of market activities in addition to coordinating the services of contracted support agencies (remote clinical staff)

Bayshore Medical Center 1989-2004

Medical Case Manager

1995 to October 2004

Manage and coordinate care for 30+ patients from admission through discharge

By request provide exclusive case management for two large admitting physicians

specializing in diabetes and infectious disease

Oversee appropriate level of care and medical criteria

Conduct educational classes

Utilization Review Clinical Coordinator

1993 to 1995

Manage patients through the continuum of care ensuring high quality cost-effective medical treatment

Supervise departmental functions and staff

Utilization Review Nurse


Manage patients through the continuum of care

Medical-Surgical, Oncology, Telemetry Nurse


Hospital based nurse working various units. Certification in Chemotherapy

Major Career Accomplishments

Developed new market in Houston Texas for Medicare Special Needs Plan

Developed education presentations for senior populations, caregivers, aging professionals

Developed and supported a disease management market consisting of registered nurse disease managers, licensed vocational nurses, and administrative support staff

Developed and marketed continuing education programs for nurses and social workers

Co-created training tools used in staff education

Community Leadership

2012-American Diabetes Association-Houston Hispanic Strategic Committee member

2012- RSVP of the Gulf Coast Advisory Committee member

2011-Present - Board member to the National Hispanic Council on Aging-Houston Chapter

2011-Present - Advisory Committee member for The Aging and Disability Resource Center

Conferences and CE Presentations

Humble, TX: October 4, 2012 “Living with Diabetes” breakout session at the National Hispanic Council on Aging Annual Conference

Harris County, TX: September 2012 through November 2012” Medicare 101” breakout session at multiple Harris Co. Area Agency on Aging Medicare workshops located throughout Harris Co.

Houston, TX: September 18, 2012 “Medicare 101” Keynote presentation at the National Medicare Education Week event

Hot Springs, AK: October 26, 2011 “Care Transitions in the Aging Population” breakout session at the Arkansas Area Agency on Aging Annual Conference

Houston, Texas: September 9, 2011 “Health Advocacy Tips for Caregivers” at 3rd Annual Grandparent Expo

Harris County, TX: April 2011 through October 2011”LIS and MSP” breakout session at multiple Harris Co. Area Agency on Aging Medicare workshops located throughout Harris Co.

Humble, TX: October 6, 2011 “Diabetes Management” breakout session at the National Hispanic Council on Aging Annual Conference

El Paso, TX: October 3, 2011 “Medication Issues in the Geriatric Population” at APS Annual Conference

Corpus Christi, Texas: October 2, 2008; Texas Association of Regional Councils Conference breakout session “Diabetes and Disease Management”

2008-2009: Various CE presentations

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