Customer Service Sales
Resume:
Susan Walters
***** ******** ****, ***. ****
Cypress, Texas 77433
ac4g2k@r.postjobfree.com
Summary
More than 12 years of progressive retail management experience, including soft lines, hard lines, big box, and specialty shops. Demonstrated increased sales and focused on customer service.
Professional Experience
Mattress Firm Houston, TX 9/2013-Present
Sales Management
Sales, Floor Merchandising,Customer Service, Training new Associates, Daily Operations, and Weekly Audits of merchandise and Sales. Visual floor changes. Profit Reports. Achieving Sales Goals. Attend all monthly training meetings and meet with vendors.
Waterford Wedgwood Royal Doulton Cypress, TX 3/2010 – 3/2013
Store Manager
Trained and managed staff of six (6) associates that included hiring, scheduling, performance review, and firing
Supervised office, including audit, charge reconciliations, and bank deposits
Maintained store facilities, including safety audits and store appearance according to corporate policy
Lane Bryant Dallas, TX 3/2009 – 1/2010
Store Manager
Trained and managed staff of 15 associates that included hiring, scheduling, performance review, and firing
Refreshed store displays weekly and monthly
Revised sales plan daily leading to 20% increase in sales
Supervised cash office procedures, including audit, charge reconciliations, and bank deposits
Babies R Us Katy, TX 6/2007 – 11/2008
Assistant Manager
Supervised staff of 50 people that included hiring, performance review, and firing
Supervised cash office procedures, including audit, charge reconciliations, and bank deposits
Trained staff in merchandising to company standards
SteinMart The Woodlands, TX 10/2004 – 6/2007
Assistant Manager
Supervised staff of 50 people that included hiring, scheduling, performance review, and firing
Supervised cash office procedures including audit, charge reconciliations, and bank deposits
Trained staff in merchandising to company standards
Education
Waltrip High School, Houston, TX
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