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Technical Support Windows Server

Mississauga, Ontario, Canada
February 14, 2018

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IT professional with years of experience in the industry gained with companies small to large with assets ranging from 50 -10,000 as a System Administrator. I am passionate about my craft and like to keep abreast of changes in technology, I am a calm and methodical practitioner who values patience and likes to succeed in an environment of growth and excellence which help me achieve organizational goal. Did a course to Upgraded to VMware 6.0


Administration of Windows Servers 2003/2008/2012.

Experience with DNS/DHCP/DFS and other Server Infrastructure services.

Install, Configure, manage Microsoft Server 2008 Clustering.

Knowledge of SAN storage using ISCSI Server with windows server 2008/2012

AWS, Azure Architecture, IAAS,PAAS,SAAS

Airwatch Support

Install Configure & Manage SCCM 2012 – Deploying Operating Systems OSD, Applications/Packages and Windows updates.

Citrix XenApp Deployment and Administration

VMware vSphere ESXi and vCenter Virtualization Planning, Deployment and Administration.

Experience in VMware virtualization.

Hyper-V, Networking, and infrastructure management.

1st Level Support of MS Exchange Server 2003/2007/2010, BES Server Support 5.

Strong Written and Verbal Communication Skills.

Self-motivated, Superb Presentation Skills

Strong background with technical product knowledge, and industry know-how

Experience with HP openview change management system for implementing production activities.


Academic Qualification:

Msc – Masters of Science. Liverpool John Moores University, Lancashire, United Kingdom.

Bsc- Science (Engineering), University of Karachi.

Professional Trainings:

One Year Certificate in System Engineering, Canadian Institute for Professional Studies Inc.


MCSE: Microsoft Certified Solutions Expert - Windows Server 2012

MCSA: Microsoft Certified Solutions Associate Windows Server 2012

MCSA: Windows Server 2008

MCTS: Hyper V and System Center Specialist

Exchange Server 2007/2010, Configuring 70-236

VCP: 6.0 – VMWare Certified Professional

CCA: Citrix XenApp 6 Administrator

ITIL: Certificate


Systems Administrator

June2017–November 2017 MBI

Upgraded hardware for various clients across GTA.

Installed ESXi hosts and created VM’s.

Worked with W2K12 OS.

Applications Analyst

Nov2016 – March2017 Hydro One – Markham

Analyze application data to assess performance and uncover problems.

Deployed Windows 10 to dev environment for testing updated Application.

Work in team environment to complete all testing activities according to schedule.

Coordinate resolutions with development team and project managers.

Complete root cause analysis of defects.

Worked closely with the developers of applications and Vendors of installed applications to advise concerning changes on system-levels.

Worked on AWS and Azure cloud technology.

Created VPC, EC2/RDS Instances, VNets, Route Tables, SG, RG’s,

Worked closely with the developers of applications to advise concerning changes on system-levels.

Systems Administrator

Dec2015 – June2016 Northern Lights School District - Saskatchewan

Provided infrastructure support in Production environment, and assisting in the maintenance and troubleshooting of SCCM 2012, and client workstations.

Architected SCCM 2012 SP1 environment.

Created GPO’s for W7 and W10.

Created Task Sequences.

Patched Server and Workstations using WSUS.

Used PowerShell for scripting

Packaged and Deployed and validated .msi, .exe Applications using SCCM

Created Windows 10 Image.

Created, Deployed and clustered VM’s in HyperV and VMware.

vRealized used.

On boarded iPads and deployed Application using Airwatch.

Upgraded Architected flat state AD infrastructure from 03 to 08 and 12.

Worked on Server 2008 R2 and Server 2012 and clustering.

Monitored servers using SCOM.

Worked with Service Now ticketing System.

SCCM Engineer

Feb2015 – Nov2015 Royal Bank of Canada – Toronto, ON

Managed Microsoft SCCM deployments in a large-scale global environment of 10,000+ users and provided assistance to more then 25000+ user’s globally.

Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting

Of SCCM, and client workstations.

Imaged and Deployed Workstations.

OS Imaging: OSD via SCCM 2012.

Created tasks and reference images using MDT 2012

Created GPO’s for Windows 7, PowerShell scripts used.

Patched Server and workstations using WSUS.

Ran inventories and created reports.

Used install shield to convert application to MSI.

Packaged and Deployed Applications.

Used SCOM for monitoring.

Worked with Configuration Manager.

Systems Administrator Nextware Technologies Inc. – Mississauga, ON

June 2013 – December 2014

Installed, configured and deployed Win Server 2003, 2008, and, 2012 in Production Environment.

Updated servers with the latest service packs and hot fixes using SCCM

Windows 7 Enterprise operating system deployment through SCCM 2012.

Used MDT to create W7 image.

Created GPO’s and Patched Servers.

Packaged MS Office Applications using SCCM and used PowerShell Scripts.

Upgraded/Migrated AD infrastructure from 03 to 08.

Troubleshot Active Directory replication problems

Created and managed OUs, users, groups and Group Policies

Providing support for Citrix Users, with login issues.

Sound Knowledge of Hyper V, ESX and ESXi Architecture, Cloning and Templates

Performed P2V Migration using PlateSpin.

Created clusters in VMware, Configuring High Availability (HA), DRS and SDRS.

Imported virtual servers using VMware converter, testing and implementing disaster recovery.

Provided and maintained user access in VC, configuring mail alert for any failure in HA, DRS, CPU or memory.

1st Level Support of MS Exchange Server 2003/2007, BES Server Support.

New user activation through BES Server and other related issues.

Systems Administrator TECK Resources, Toronto, ON June 2012 – May 2013

Installed and managed DNS, DHCP, Print Servers, File Servers, SW Patches and Security Policies in Production environment.

Deployed Windows 7 for multiple clients, desktops, Laptops and configured remote devices

Installed MS Office Applications

Assisted on the Project.

Installed and managed AD Domain Services (ADDS), Domain Controllers (DCs)

Created and managed OUs, users, groups and assigned permissions

Upgraded Windows Server 2003 to Server 2008 R2 via (In-place, Transitioning & Restructuring)

Installed, maintained & monitored Citrix Servers

Managed Terminal Services and Terminal Services Licensing

Configured the Web Interface and Content Redirection for users

Virtualized applications required for streaming to servers and desktops of users

Configured XenApp Web and XenApp Services sites to stream applications

Created, configured and prioritized policies, printers and print driver mapping

Installed/configured Remote App programs, TS Web Access TS Session Broker and TS Gateway

Systems Support Analyst Lloyds Register, UK Jan 2008 – March 2012

Responsible for setup of new computers and Printers

Setup user profiles and managing securities

Resolved Computers and any Hardware problems

Worked with LAN, IP addresses configured TCP/IP

Performed Backup, and secured the Tapes

Installed MS Office Applications

Installed and supported network hardware, software, and applications on PC and Mac.

Deployed routers, switches, and administered Network Monitoring services

Setup of network connections, ports, Jacks and Cabling

Senior Technical Support / Technician GSR Technology

Feb 2006 –Dec 2007

Provided desktop support for over 300 clients by phone or in person as needed to minimize downtime

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists

Earned solid reputation for resolving complex issues and providing exceptional technical support

Diagnosed and resolved connectivity issues, Created uses accounts and resolved improperly configured settings

Applied fixes, patches and maintenance to variety of Computers, printers, Scanners and Faxes

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