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Project Manager Customer Service

Jersey City, New Jersey, United States
February 14, 2018

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Vivek Patel



~5 years of experience as an IT professional Excels at working in a collaborative team environment while accomplishing tasks and achieving goals independently. Experienced at working on projects at all stages of the Software Development Life Cycle (SDLC) from idea to development to delivery. Expert in gathering requirements in alignment with broader business goals. Outstanding customer service aptitude.

Data Management Requirements Gathering SQL Data Visualization Data Migration UAT Gap Analysis Documentation Advanced Excel Facilitating Meetings Professional Experience

HRIS Analyst – Alliance Bernstein LLP New York, NY Dec 2017 – Feb 2018

Conducted meetings and Q/A sessions to gather requirements to populate a Requirement Tractability Matrix (RTM).

Aggregated data, collating and organizing it into a database.

Used macros and SQL commands to create and manage databases and database modules.

Created data visualization dashboards in Excel using pivot tables and advanced formulas.

Wrote functional and specification requirement documents. HRIS Analyst – Natural Resources Defense New York, NY Jan 2017 – Nov 2017

Used qualitative analysis to gather database requirements, including meetings, questionnaires, and JAD sessions.

Created an Access timekeeping database for employees in the US, China, and India using SQL commands to format data then import into Paylocity and ICIMS.

Created a Tableau dashboard to display diversity and time data metrics.

Collaborated with the Compensation Manager to produce Excel-based reports. Business Analyst – Fitch Ratings New York, NY Aug 2016 – Jan 2017

Created dashboards with Excel for data representation and visualizations.

Conducted As-Is and gap analysis and for a Project.

Developed a web-site, including conducting user acceptance testing (UAT) and implementing the changes indicated by results.

Migrated data to the website’s back-end Rational/SQL database.

Collaborated with the Project Manager to write business and functional requirement documents. Business Data Analyst – ABC Global Systems LLC New York, NY Nov 2015 – May 2016

Gathered requirements to use in preparing use cases in Visio and entering tasks in MS Project.

Prepared BRD, FRD, and SRD project documents.

Migrated data into Workday and Paylocity.

Implemented an RTM and managed change by implementing change requirement forms. Data Analyst – Banco India Gujarat, India Aug 2013 – Apr 2014

Collaborated with a team throughout the SDLC using an agile methodology.

Implemented an RTM with requirements gathered in JAD sessions and meetings.

Wrote scripts in Python and visualized the collected data using R.

Conducted UAT for a database.

Education & Certifications

Master of Science, Computer Engineering, Concentration in Information Systems and Business Systems – Stevens Institute of Technology – Hoboken, NJ

Bachelor of Engineering, Electronics and Communication – Gujarat Technological University – Ahmedabad, Gujarat, India Graduate Certification in Project Management – Cornell University (online), Ithaca, NY Certified Associate in Project Management (CAPM)® - PMI SQL – Stanford University (online)

Data Visualization & Analysis with Excel – Microsoft Inc. Lean Six Sigma Green Belt – MIS

Introduction to Big-Data – UCI

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