STEVE MARSHALL

TECHNICAL WRITER

**** ******** ***** • Marietta GA 30067 • 770-***-****

stevenamarshall@gmailcom • LinkedIn

Experience

Strong Language

Atlanta, 2016 to present

Technical and business writer

Current projects include:

For a global foundry equipment company, I write sales collateral and marketing research. Deliverables: Brochures, web content, newsletters, blogs.

For a large IT infrastructure services firm, I write to technology leaders in healthcare, manufacturing, energy, and other verticals. Deliverables: thought leadership (white papers, blog posts, ghost articles, infographics) and sales collateral.

For several consulting firms and banks, I write to owners and executives in healthcare, financial services, nonprofit, and other organizations. Deliverables: thought leadership (white papers, newsletter articles, blog posts).

For Aaron’s, the leading lease-to-own retailer, I write and edit employee training, SOPs, and manager guidebooks.

WebMD

Atlanta, 2009 to 2016

Technical writer and senior editor

For the leading source of health information, I served in two roles:

Technical writer. I documented business processes for the presales function, where most revenue proposals originate. I also created documentation and training materials for commercial and proprietary programs for publishing and marketing. Deliverables: Visio flows, user guides, job references, reports, presentations.

Health editor. I wrote sales proposals addressed to marketing executives. After achieving consensus among medical, media, technical, marketing, and business stakeholders, these proposals anchored sales pitches and contracts that generated $125 million annually. Deliverables: sales proposals.

Strong Language

Detroit & Atlanta, 1996 to 2009

Content marketing and technical writer

Representative engagements included:

Novelis Inc.

Corporate communicator. For the world leader in rolled aluminum, I wrote external and internal corporate content addressing world markets, industrial processes, business intelligence, employee recognition, and other areas. CEO scripts, speeches, letters, news, reports, awards.

Lear Corporation

Technical writer. I documented 712 business processes for the first SAP implementation in the US Tier 1 automotive sector. Deliverables: Visio flows, user guides, job aids, online help, and change-management resources.

AT&T

Technical writer & business analyst. I supported multiple projects of a global telecom, including

oprocess documentation for resolving 112 intercarrier billing issues, followed by new job instructions and training materials that contributed to a net rise of $.8 million in revenue, and

oonline learning to train new outdoor employees in troubleshooting complex telephony issues. Deliverables: Visio flows, step-action tables, training scripts, online help, infomaps, reports, presentations.

United Technologies Automotive

Technical writer. I created user guides for AutoMetric, UTA’s discrete manufacturing suite used in quality improvement campaigns.

Norfolk-Southern Corporation

Technical writer. I documented processes and protocols for intermodal operations in rail, road, and ocean freight at mid-Atlantic ports.

Others . . .

Writer for technical and corporate projects at GM, Ford, Detroit Edison, Dun and Bradstreet, IBM, Georgia-Pacific, TRW, Consolidated Engineering, National City Bank, McMurry, and others.

Competencies

Tools & skills: MS Word expert; Microsoft (Office, Visio, SharePoint, Project); Adobe (Acrobat, Photoshop, InDesign, FrameMaker); Arbortext; Confluence; ITIL; HTML; DITA; XML; Documentum; RoboHelp; SDLC; Workfront.

Education

Georgia State University

English and astronomy

Affiliations

Society for Technical Communication

International Association of Business Communicators

American Association for the Advancement of Science

Comments on My Work

“Integral to [the] success of every launch.”

“One of the most diligent tech writers I’ve worked with.”

“A core member of the SAP launch team.”

“A top-notch business writer and editor.”

“A smart, resourceful, results-oriented writer.”

“Great work every time.”

“A gifted communicator and collaborator with multiple internal teams.”

“Upbeat, positive, and engaged [and] well-liked by colleagues.”

see expanded comments, with attributions

https://www.dropbox.com/s/pmdhvbsmi0yb35i/Marshall%20recommends%202*******.docx?dl=0

Writing Samples

representative samples

https://www.dropbox.com/sh/0nop1zb8xpcbpon/AABXpk_ozM4zIzm8yeah6gXXa?dl=0

more available on request.

Contact this candidate