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IT Manager / CIO / Program Manager

Sage, Arkansas, 72556, United States
February 14, 2018

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Experienced Chief Information Officer and Senior Vice President providing Transformational Leadership, Communications, Drive, and Integrity in the delivery of technologies, platforms, digital products and applications and business processes. Strategies and tactics are focused on achieving exceptional business results including increased revenue, containment and reduction of operating expenditures, and operational efficiency.


SVP and CIO responsible for the IT Vision, Strategy, Business Alignment and all aspects of Technology including digital product development, business systems, analytics, data centers, and security. Ensured efficient business operations from sales to financial reporting. Collaborating across businesses to achieve common goals for product delivery, customer service and exceptional business results.

Defined and Led business process redesign and software development efforts to enable the formation of shared business and technology services and operations around the globe – Customer Service, Financial Service Centers for Record to Report, Accounts Payable, Manufacturing and Distribution, Human Resources, Benefits, and Payroll.

Led the transformation from print media to digital solutions - Created vision, strategy, and led the program to develop and implement digital product solutions including search and rendering of data and intelligent software applications which led to greatly improved revenues across product lines.

Led the effort to define and fund a program to develop a new product platform that would be leveraged across a diverse set of digital products and businesses. Led the way to set standards for product development and delivery across the company. Vastly improved speed, reliability and cost to deliver products.

Collaborated with Sales and Marketing teams and led design, development and transformation of mobile sales and campaign management solutions. Improved success rates of calls to contracts, and customer ratings of sales and service experience.

Led strategy and efforts to implement a common ERP solution, including people, processes and technologies across diverse group of businesses around the globe including Financial Services, Media, Advertising, Legal, Health Care, Learning, Sciences and Professional Services.

Implemented a common Customer Relationship Management solution across diverse sales teams including agent sales around the globe. Included centralized, global Call Center.

Defined and implemented Big Data solutions to assist with both business operations and market analysis.

Led the effort to define and fund a program for Data Center consolidation and transformation across diverse set of businesses around the globe. High speed provisioning, improved reliability and vastly improved cost of operations resulted from this move.

Established IT Infrastructure services that supported domestic and global businesses utilizing a blend of internal resources and outsource arrangements and the Cloud services to generate the best balance of business agility, control, standards, and cost.

Led efforts to certify the team in both CMMI and ITIL.



Owner and Principal 2011 - Present

Independent consulting firm providing IT – Business alignment and complex digital transformation program definition and review services. Assist companies to move from strategy to tactics.

Provided advisory services to move legacy capabilities and products to advanced content management, digitized product solutions, analytics and new enterprise solutions capabilities

Provided advisory services to advance digital transformation programs to achieve client’s sales and market penetration goals

Defined and implemented operating mechanisms to ensure IT focused on Customers, Business Benefits, Total Cost of Ownership and excellence in program/project execution and delivery

Established IT Governance and a formal Program Management Office.

Portfolio Management driving prioritization of the Technology investment in digital solutions

IT Financial Reporting including operating expenses and capital programs

Established Program and Project Management and Reporting


SVP and Chief Information Officer – Staff – 1,500, Budget – $500mm 2006 - 2011

Establish IT vision, strategies and tactics. Define and drive operations to ensure the division’s ability to grow while improving IT delivery, operations and competitiveness. Global businesses supported include Online Information Services, Financial Services, Software, Professional Services, Advertising, Health Care, Scientific, Learning, Tax and Accounting, Legal and Print/Publishing. Oversight of core IT functional areas including Product R&D for Digital Solutions, Data Center Operations, Network and Telecommunications, Management Information Systems, Information Security, and Technology Architecture.


SVP and Chief Information Officer – Staff – 800, Budget – $250mm 2003 - 2006

VP Business Information Systems – Staff – 250, Budget – $40mm 1996 - 2003


Director - Financial Systems – Staff – 20, Budget –$10mm 1994 - 1996

DMR GROUP, INC. – Consulting Director 1992 - 1994

ERNST & YOUNG – Senior Manager 1986 - 1992

SEI CORPORATION – Manager 1983 - 1986

STATE STREE BANK – Systems Analyst 1980 - 1983


B.S. Business/Management Sciences – University of Rhode Island – June 1980

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