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Information Technology Support

Newcastle, KZN, South Africa
February 11, 2018

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Curriculum Vitae


Contact Details

Contact number : 072 6685 461

Postal Address P.O Box 235O : Residential Address Nhlanhleni Area

Pomeroy Pomeroy

**** ****

ID Number : 830*** **** 0 80

Email address :


Personal Information

Gender : Female

Nationality : South African

Marital status : Single

Home language : isiZulu

Other language : English

Religion : Christian

Health : Good

Criminal Offence : None

Independent : 2

Profile Summary

I Mbalenhle Portia Mbatha holds a National Certificate in Office Administration NQF Level 4 Computer Certificate, and National Certificate in System Support Engineering (IT) NQF Level 5

I specializes in Administration work and in System Support and has experience in Desktop Support of Microsoft Operating Systems (Windows XP, Windows 7, Windows 8, and Windows 8.1), Microsoft Applications (MS Office 2010 and 2013, word, excel, PowerPoint, Outlook) I have Experience in Troubleshooting and problem solving technical issues.

I’m highly organized, dedicated to my work and be able to work under pressure to meet deadlines. I will not only get to be hands on with what I have been studying but I will also be able to grow myself and others by tackling all the challenges that I will be faced with. I will also extend the knowledge that I know will impact positively to those I will be working with since I am aware that this opportunity will expose me more to the public. I am willing to learn and contribute when required and involve Batho PELE principles in my duty to create an effective and efficient system

Skills : Good communication skills

: Good verbal and writing communication

: Good listening skills

: Good leadership skills

: support commitment, confident,

Initiative and creative

: Computer Literacy

Education and Qualifications


Grade 12 (Matric)

12/ 2002



Business Economics




<F.E.T Collage>

Name of institution : Berry Rose Training College (FET)

Qualification Obtained : National certificate in office Administration level 4

Subject Passed : Business Practice in accounting

: Office Practice in Administration

: MS Office windows XP 2007

: Microsoft Word

: Microsoft Excel

: Microsoft Power point

: Microsoft Publisher

Year Obtained : 2010

<UMzinyathi Telecommunication>

National Certificate: (Information Technology) System Support Engineering NQF level 5

2013 to 2014

Skills of troubleshooting the common types of hardware and software problems.

Understanding the role of technology in the business

Basic application support skills

Operating System support skills

Network support skills

Skills in Business problems and Information Technology solutions

Appropriate reporting skills

Appropriate skills for customer care in the context of IT support

Skills in functioning appropriately in a change management process within a support team

Hardware support skills for sever computers

Year Obtained : 2014

Work Experience

Name of institution : uMzinyathi Telecommunication

Position held : Network Administrator

: Wireless networking and standard

: Exchange server Environment, Remote desktop

Assistance technologies.

: Installing operating system

: LAN, WAN Management, Virtualization

Duration : 6 months (In service)

Year : 2014

Name of institution : KwaZulu Natal Energy service

Position held : Office assistant

: Typing & copying of documents.

: Answering telephone using the telephone etiquette

: Receiving incoming and outgoing mails

: Do stock taking on monthly basis.

Duration : 1 Year contract

Year : 2012

Name of institution : Stats S.A. (census)

Position : Supervisor

Duration : 3 Month Contract

Year : 2011

Name of institution : KHARI GUDE

Position : educator (adult School) part time

Duration : 1 year contract

Year : 2009


Name: Mr. A Benjamin

Company: kwaZulu Natal energy services

Position: Manager

Contact no: 072-***-****

Name: Miss N Khuboni

Company: Department of education

Position: Co-ordinator

Contact no: 072-***-****

Name: Miss. H Ngcobo

Company: uMzinyathi Telecommunication

Position: Facilitator

Contact no: 073-7525-428

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