Michael J. Adamo PMP

Email: ac4fql@r.postjobfree.com

Telephone: 516-***-****

Professional Summary

A versatile Senior Project Management Implementation Professional with demonstrated expertise in all phases of Carrier Networking Services, Hospital, Public Utilities, Federal/State/City agency protocols, New Product development and marketing. Complete data center/office build outs including the installation of new Carrier Fiber Optic access lines, construction of space and installation of all required HVAC, Data Cabling, and Audio/Video. Security Carrier Circuit installation management and Electrical power to serve all required Hardware. Call Center interactive voice response, ACD analysis/implementation utilizing (Avaya Aura Enterprise Call Center solution which includes AES, CM, Experience Portal (AAEP), WFO, WFM, Call Back Assistance, CMS, CMS Supervisor, Agent Desktop (OneX Agent), Quality Monitoring, CTI and additional third party solution integration. (Salesforce,Verint) for America On-Line. Aspect/Genesys integration, business requirements analysis, software development, service delivery, Salesforce implementation, telecom billing, customer support and project management partnering with a formalized Project Management Office as evident by the successful Vendor Management procurement and delivery of hardware, software, healthcare solutions, contract procurement, billing, financial, technical programs and projects for telecommunication providers ( Avaya, AOL, Montefiore Hospital, Cablevision, AT&T, NYNEX, Bell Atlantic, Verizon, Verizon Business, Frontier Communications). A strong attention to business details and Professional Services customer support balanced with technical development experience and an ability to quickly understand a business goal ensures immediate contribution to your company’s IT strategy.

Skills

Years of Telecom System Implementation including Fiber Optic cabling, Application Development, Project Portfolio Management organizing and leading small to large complex application development projects to resolve and implement a diversified arena of business requirements using various Project Management tools.

Utilized hands on experience implementing Electronic Health Record software for mid-size and large medical groups (Advantage Care Physicians), hospitals and integrated healthcare organizations.(Montefiore and North Shore/LIJ hospitals.

Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression) prior to products being released into production.

Utilized hands on experience working with application development team to successfully design, code, test and implement both home grown and vendor provided applications following the Software Development Lifecycle protocol.

Utilized hands on knowledge and understanding of Capital project and programs in excess of 30 million dollars.

Utilized hands on experience conducting and overseeing the site surveys for new building infrastructure and office design including Fiber Optic Cabling, hardware, telephony, networking, HVAC and all aspects of construction.

Expert knowledge managing matrix documentation, along with strong program and project planning experience.

Advanced experience and ability to multi-task various large and small projects

Expert knowledge coordinating the timely communication of project information, including; status reporting, meeting actions, changes requests, risk reports, issue logs, schedule and budget performance charts, etc.

Utilized hands on experience engaging in discussions with client in developing project framework, governance structure, rules of engagement, etc.

End to End Program / Project management from requirements thru production implementation.

Utilized hands on experience leading coaching, conflict resolution, team building, listening, crisis management, leading diverse groups, meeting facilitation.

Expert knowledge in all aspects of planning, execution and project delivery including defining project scope, specifying deliverables, estimating project duration, cost, managing project budget, creating detailed project plans

Utilized hands on experience using Clarity, Microsoft Project, Visio and the entire Microsoft suite of project management tools.

Expert knowledge of all phases of Vendor Management for the procurement and delivery of hardware, software, Avaya, Genesys / Verint telephony systems, and all products required for the implementation of a multi-million dollar Information Technology infrastructure.

Expert knowledge of all phases of Vendor Management for consulting resources for multi-year programs in excess of 6 billion dollars.

Utilized hands on testing of Hand held wireless devices/Aruba software to be utilized by the NYSE traders on the Stock Exchange trading floor to pick up orders and complete customer sales.

Utilized hands on experience testing wireless clients utilizing AT&T, Motorola and Juniper networking systems for the New York Stock Exchange.

Professional LICENSES

New York State Real Estate Salesperson’s and Associate Broker’s licenses.

Education/Certifications

Currently attending classes to successfully complete my BS in Executive Business Management and Information Technology.

George Washington University – Completed March 2006

Project Management Professional Masters Certification

Verizon Computer Learning Center – Completed 1986

Computer Programming and Database Management.

Verizon University Computer Learning Center - New York - N.Y. Mainframe Programming languages including COBOL, FOCUS Database design/Report writing, JCL, VSAM, and IMS.

Professional Experience

Advantage Care Physicians (Emblem Health) Project Manager

6/15 – 11/17

Project Manager Consultant

Led Business Analysts and Application Developers to design, develop, test and implement of in house code and SAAS working with developers and third party vendors.

Led third party carrier vendors (Verizon) to successfully design and implement new Carrier Fiber Optic access lines to support new Telecom infrastructure.

Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression).

Led road mapping teams and business organizations to identify, discuss document all deliverables for future development. Extensive hands on experience utilizing the Agile and Waterfall methodology for SDLC.

Utilized hands on experience using Clarity, Microsoft Project, Visio and the entire Microsoft suite of project management tools.

Extensive hands on project management/technical experience managing multiple day to day medical system application development integration for 40 medical offices throughout New York and Long Island. Utilizing the Avaya Enterprise tools with formalized Project Management Organization utilized by 40 medical offices and 300+ users.

Led Application Production implementation teams to implement all new software changes into production while providing reports about requested changes to our leadership team. Documented all change requirements and stored in shared SharePoint database. Single Point of Contact and external customer facing Project Manager for all associated software products.

Worked hand in hand with third party vendors and Verizon Carrier Services to design new Fiber Optic Cabling protocols, procure, engineer and implement new Avaya telephone system and Salesforce tools to track repeat patient calls.

North Shore/Long Island Jewish Health Systems 1/15 – 6/15

Senior Project Manager Consultant

Digital contracting projects converting to online web application development platforms. Led large application development and testing teams to coordinate with cross functional teams (engineering, integrations, and go to market team). Monitored and reported risk tracking across teams and tracking dependencies and held weekly meetings with Executive Director and CIO.

Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression).

Extensive hands on project management experience managing multiple day to day medical system application development integration projects utilizing the latest development code. Microsoft Project, Visio, and Clarity as project management tools which included the procuring, designing, development and testing.

Build out of new data center space at NSLIJ facility and off site facility in Yonkers NY. Implementation of new hardware/software requirements into new data center space as required for successful completion of the system implementation. Initiated all database updates and report writing tools for NSLIJ hospital Call Centers using the Avaya/Verint CTI platform partnering with a formalized Project Management Organization utilized by 18 hospitals, 1000 call center agents in 8 call centers located throughout Long Island, New York, Staten Island. Utilizing the latest technology and managing a group of system/telephony, application development engineers to design, develop, test and implement access to all patient medical information to be delivered and utilized on the NSLIJ medical staff tablets which eliminated each medical professional from carrying a laptop to obtain this vital information.

Avaya Inc. Implementation of Remote Agent workers from home eliminating costly real estate to house these agents, and provide our patients with 24x7 access to hospital staff.

Avaya

Senior Program Manager/Implementation – Consultant

7/13 – 12/14

Extensive hands on Project/Program management experience managing multiple day to day system application and development integration projects for the implementation of the Avaya Aura Call Center solution which includes New Fiber Cabling installation, AES, CM, Experience Portal(AAEP), WFO, WFM, Call Back Assistance, CTI and additional third party solution integration.(Salesforce, Verint) for America On-Line.

Extensive hands on program management experience managing multiple day to day system integration projects for the JP Morgan Chase, New York Stock Exchange and the New York City Transit Authority partnering with a formalized Project Management Organization utilizing Microsoft Project, Visio, and Clarity as project management tools which included the procuring, designing of circuits, installation of new Fiber Optic cabling, development, testing and implementation of new hardware/software requirements, database updates and report writing tools for the entire New York City Transit Authority 5500 telephones located throughout the 5 boroughs of New York. This new system required the build out of a new data center to host all required new electrical, HVAC, Networking, Carrier lines, Hardware and working with numerous third party vendors to complete the required construction of the space allocated to host the new system. Led Application Production implementation teams to implement all new software changes into production and provided reports about requested changes to our leadership team. Documented all change requirements and stored in shared SharePoint database. Single Point of Contact for all external customers and subject matter expert for all software products.

Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression) prior to releasing new product into production environment.

Emerging Health IT

01/13 – 6/13

Senior Project Manager/Program Manager Implementation – Consultant

Extensive hands on project management experience managing multiple day to day medical system integration project utilizing Microsoft Project, Visio, and Clarity as project management tools which included the procuring, designing, development, testing and implementation of new hardware/software requirements, database updates and report writing tools for Montefiore hospital Call Centers using the Aspect/Avaya CTI platform partnering with a formalized Project Management Organization utilized by 2000 call center agents in 8 call centers located throughout New York, Bronx and Westchester. Utilizing the latest technology and managing a group of system/telephony engineers to design, development, test and implement access to all patient medical information to be delivered and utilized on the Montefiore medical staff tablets which eliminated each medical professional from carrying a laptop to obtain this vital information.

Cablevision Inc.

01/12 – 12/12

Senior Program Manager/Project Manager– Consultant

Extensive hands on project management experience managing multiple day to day system integration project utilizing the Agile methodology along with Microsoft Project, Visio, and Clarity as project management tools which included the procuring, designing of circuits, installation of Fiber Optic cabling, development, testing and implementation of new hardware/software requirements, database updates and report writing tools for Cable/Media call center using the Aspect/Genesys CTI platform utilized by 4500 call center agents in 10 call centers located throughout the United States.

Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression) prior to products being released into production environment.

Partnering with a formalized Project Management Organization to coordinate and chaired daily meetings with our engineering, networking, business partners and contract vendors to analyze, develop and implement new call center solutions to a customer base in excess of 3 million customers.

Chaired weekly meetings with Call Center management to discuss and gather new business requirements for system enhancements to be utilized by the ten call centers located throughout the US.

American Medical Alert Corp.

06/10 – 12/11

Senior Project Manager/Program Manager - Consultant

Digital contracting projects converting to online web application development platforms. Led large application development teams to coordinate with cross functional teams (engineering, integrations, go to market team), reporting to Executive Director and CIO. Monitored and reported risk tracking across teams and tracking dependencies and held weekly meetings with senior leadership teams to report results.

Team chairman for implementation of HIPPA rules required for successful approval of new FDA emergency medical devices, and fulfillment center to be located in Bristol Pa.

Extensive hands on project management experience managing the day to day designing, development, and implementation of new hardware/software requirements, database updates and report writing tools for medical alert devices and 500 call center agents in 17 call centers located throughout the United States.

Coordinate and chair daily meetings with our engineering and contract manufacture partners to analyze, develop, sell, provision, and ship medical alert devices to customers throughout the United States.

Chaired weekly meetings with Call Center management to discuss and gather new business requirements for system enhancements to be utilized by the nine call centers located throughout the US.

Chaired weekly conference calls with Call Center supervisors to discuss, analyze, and implement new processes and procedures to reduce the agent call time, while providing better service to our customers.

Designed, documented and delivered all requested and mandated training for Call Center agent training.

Analyzed, designed, and wrote all new agent scripts to be utilized while speaking with our customers.

Research and held weekly meetings with our executive team and numerous vendors to procure and implement a new Avaya call center telephone switch and scripting tools.

ADEA Inc.

01/10 – 05/10

Program Manager /Senior Project Manager - Consultant

Partnering with a formalized Project Management Organization to coordinate and chair daily business analysis of current systems software meetings with the Verizon Business, Telecom Sales, Engineering, Networking, Retail, and Service Implementation Management organizations to identify and analyze business requirements, and associated costs and savings to design, develop, and implement new applications for both our internal and external user communities. Applying business requirements rules, I have extensive Project Manager experience utilizing the Agile methodology to develop Java technical and financial specifications for the deployment of 78 new Verizon Business applications for the sale of 14 states which successfully completed the 8.6 billion dollar sale of telephony and data services to Frontier Communications.

Coordinated and tracked system security access permissions for 78 Verizon systems, and a user community in excess of 1000 people to provide and deny system access based on business rules as detailed within the Frontier contract of sale.

Successfully implemented the business requirements and technical support to have Call Center desktop computers reimaged for a user community in excess of 1000 people.

Verizon Business IT, Rye Brook NY

04/07 – 05/09

Senior Program Manager/Business Analyst

Successfully implemented the application development and integration of newly developed IT provisioning code utilizing TIRKS as a backend system to retrieve data and Fiber Optic cabling to support the newly implemented hardware.

Successfully completed testing of FIOS during its development and initial deployment which involved installation and testing of hundreds of Fiber Optic lines from the Verizon Central office to Demarcation points within identified neighborhood.

Partnering with a formalized Project Management Organization to coordinate daily meetings with the Verizon Business Sales Call Centers, Conference Call Centers, Order Entry Call Centers, Financial and Implementation Management organizations to identify business requirements, develop technical and financial specifications, and deployment of new Interactive Voice Response and ACD system enhancements eliminating 100 full time Call Center employees resulting in an annual savings in excess of 5 million dollars.

Coordinated and tested computer/telecommunications hardware, and software development for the E911 emergency systems for New York Fire, Police, and Emergency Medical Services agencies.

Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression prior to products being released into production).

Chaired weekly meetings with Conference Call Center and Operations management to discuss and gather new business requirements utilizing the Agile methodology for system enhancements to be utilized by the seven call centers located throughout the US, Philippines, Argentina, and India .

Weekly conference calls with Call Center supervisors to discuss, analyze, and implement new processes and procedures to reduce the agent call time, while providing better service to our customers.

Weekly conference calls with Field staff management team to discuss, analyze, and implement new processes and procedures to reduce the number of times a technician would have to be dispatched to successfully complete a repair and new installation at our customers premise.

Monthly face to face meeting with the Verizon Business CIO to discuss the data gathering progress for the sale of telephony services to Frontier Communications.

Verizon Information Technology

01/03 – 04/07

Technical Manager – Wholesale WEB TECHNOLOGY

Partnering with a formalized Project Management Organization to support all Data Center Applications for Verizon’s interface with competitive local exchange carriers located within the Verizon footprint.

Defined, developed, and deployed new business rules, and application processes for the Wholesale competitive local exchange carrier billing invoices to be received and processed electronically into production Data Center environment utilizing Java technology.

Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression).

Experience as the Senior Technical Manager included the direct supervision of 10 System Engineers working on two unique Java application development and hardware production support teams.

Team met daily with the Verizon Operations teams in the New Jersey, and New York data centers to design and prepare all required documents to verify that all aspects of our systems were working perfectly, and that all systems monitoring is working as designed. T

These successful monitoring systems have saved the Verizon corporation New York State Regulatory mandated fines in excess of 12 million dollars annually in out of service costs.

Designed, and implemented an application build/release life cycle process which includes the compilation, testing, and deployment of internal and external customer requested system enhancements.

Hands on experience include managing a 5 million dollar budget for the procurement of new computer hardware and software for the test, production and disaster recovery environments, and all allocated budgets associated with Full Time Employees, and On/Off shore Contractors.

Verizon eBusiness

08/98 – 12/02

Project Manager

Partnering with a formalized Project Management Organization to support the direct supervision of 5 Java Application Development software System Engineers working as a team to successfully design, develop, test and implement the migration of a robust engineering application which has reduced Verizon operational cost in excess of 2 million dollars annually. Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression).

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