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Customer Service Manager

Ramseur, North Carolina, 27316, United States
February 11, 2018

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Cynthia Lassiter


Elm City, NC


A highly energetic and motivated customer service professional with well over 10 years of experience, detail-oriented, quickly learn new skills, flexibility, excellent technical skills, multi-tasking ability and strong work ethic.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience


Speedway - Wilson, NC

2016 to 2017

* Assist customers by providing friendly, informative and timely service

* Maintain, organize and exact change drawer

* Assist management in ordering merchandise for store

* Count monies for each shift and logged info into daily reports

* Verify age of customers when selling lottery, alcohol or tobacco products

* Train new employees

* Complete all opening and closing job duties to prepare store for next shift Call Center Representative

Xerox - Raleigh, NC

2012 to 2013

* Efficiently completed call guides and verified required information.

* Adhere to customer service standards and documentation within required time frame on a daily basis.

* Responsible for handling inbound and outbound calls.

* Handled customer service inquiries, problems and requests.

* Resolved customer complaints in professional manner in accordance with department policies and procedures.

Assistant Manager

Burger King - Zebulon, NC

2009 to 2012

* Assisted store manager to run store in his absence.

* Order merchandise to stock store and achieve budget.

* Complied with federal, state and company policies, procedures and regulations.

* Matched purchase orders with invoices and recorded the necessary information.

* Communicated with employees, customers and other individuals to answer questions and explain information.

* Computed and recorded records and reports.

* Reviewed files, records and other documents to obtain information and respond to requests.

* Assign tasks and train new employees.

Cashier, Photo Lab Technician, Pharmacy Driver

Kerr Drug - Zebulon, NC

2005 to 2009


* Process photo lab, café orders and prescriptions.

* Maintain café, pharmacy and photo lab department sales according to profitable objectives.

* Organize and order department product inventory according to sales. Equipment Technician

Nomaco - Zebulon, NC

2004 to 2005

* Set up and operate extrusion lines following established procedures and processes

* Read job specifications to determine machine adjustments and material requirements; modify settings within standard operating procedures to ensure product quality

* Troubleshoot equipment problems and perform machine maintenance duties

* Maintain material area and assure adequate material is available to keep equipment running

* Participate in continuous improvement activities and process shop order data in accordance to defined methods

Production leader

Burger King - Zebulon, NC

2003 to 2004

* Assist unit manager to effectively run store in the absence of store manager.

* Maintain store premises and grounds in compliance with agency safety.

* Train new employees


B.A. in criminal justice in criminal justice

North Carolina Wesleyan College - Rocky Mount, NC

2003 to 2006

High school diploma

Southern Nash High School - Bailey, NC

2000 to 2003

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