TYRONE PERERA
RANCHO CUCAMONGA, CA *****
909-***-****(MOBILE)
ac4fo3@r.postjobfree.com
IT Technical Professional with over 15yrs of technical experience with a work ethic and commitment driven attitude looking for a well-established organization to join. Having worked in a fast-paced environment and great overall customer satisfaction. A proven technical support representative who could be introduced into an already established work environment. A complete team player able to communicate effectively with all levels of management and end users
.
Employer: Tek Systems (Stanley Black and Decker)
May 2017 Present
Position: System Analyst (Contactor)
End User & Customer Service (help desk incident tracking service tickets) Pc hardware Support (thin clients, laptops, desktops) Network support (hardware installs & technical support) Application support (MS365, WMS, Stay Link, SAP, Oracle, SCCM deploy application) ITP phones support, ticket system (Service Now)
RF Handheld Mobile Devices and Vehicle Mounted(PIT) equipment install and troubleshooting. Data center support (i.e. offsite data storage management, backup/recovery) IT project support. (AP upgrade,
Employer: Insight Global (Ross Distribution Perris, Ca) November 2015 December 2016
Position: Assistant Systems Administrator (Contractor) End User & Customer Service (help desk incident tracking service tickets) Pc hardware Support (thin clients)
Network support (hardware installs & technical support) Application support (MS365, WMS, Stay Link, MS Access) ITP phones support Ticket system (Service Now)
RF Handheld Mobile Devices and Vehicle Mounted(PIT) equipment install and troubleshooting. Data center support (i.e. offsite data storage management, backup/recovery) IT project support
Employer: C&G Technologies (Ross distribution Centers – Moreno Valley, Perris, Bakers filed, Ca) April 2013 November 2015
Position: IT Project Coordinator (Contractor)
Provide onsite Point of Sale installation and de-installation. Lead technical representative during data migration project. Trouble shooting software and hardware issues.
Train new service technicians.
Data center support (i.e. offsite data storage management, backup/recovery/help build new Data center) Network Administration
Hardware installation (POS, router/switches)
Cable installation and network related activities. Project Management (new warehouse opening project in Bakersfield, Ca) Employer: Smart Source Inc. (Part Time) (Major Companies- Chasse, Bank of America, Citizen Bank) November 2010 Present
Position: Lead Field Technician Contractor (Ca)
Provide onsite Point of Sale installation and de-installation. Lead technical representative during data migration project. TYRONE PERERA
RANCHO CUCAMONGA, CA 91730
909-***-****(MOBILE)
ac4fo3@r.postjobfree.com
Trouble shooting software and hardware issues.
Train new service technicians.
Data center support (i.e. offsite data storage management, backup/recovery) Network Administration
Hardware installation (POS, router/switches)
Cable installation and network related activities. Additional Experience & Education:
2010 ITT Technical Institute: San Bernardino
Computer information and Project Management (AA Degree) 2008 Franklin Career College
Basic electronics, Office Equipment’s and Pc Repair (Certification) 2002 Cal State University - San Bernardino CA
Web Page Developing. (Certification)
1997 UCLA Extension – Westwood, CA.
Human Resources Management
Special Skills:
Digital & Analog Circuitry
Precision Measuring Tools
Practical Electronics
PC Assembly/Upgrade/
PC Configuration & Troubleshooting
Hardware/Software Installations (Desktop, Laptop, Server, Switches, Routers)
Network Install Hardware and wireless (Access Point)
Diagnostic/Circuit Analysis
Mechanical Aptitude
Laser Fax Systems
Inkjet/Laser/Dot Matrix Printers
Electronic system troubleshooting
Copier Repair/Preventive Maintenance
Ability to Interpret Technical Manuals
CCTV camera installation knowledge
Low voltage cabling knowledge
PC help desk dispatch
MS office 2003,2007,2010,2013,2016,365
POS systems installation and repair
Data backup, Tape rotation
VoIP phone installation, and configuration(Cisco)
Remote desktop
VPN set up
Use multi Meter and Link Runner (network Detection)
IDF maintenance (Intermediate Distribution Frame)