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Customer Service Technical Support

Location:
Rancho Cucamonga, California, United States
Posted:
February 11, 2018

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TYRONE PERERA

RANCHO CUCAMONGA, CA *****

909-***-****(MOBILE)

ac4fo3@r.postjobfree.com

IT Technical Professional with over 15yrs of technical experience with a work ethic and commitment driven attitude looking for a well-established organization to join. Having worked in a fast-paced environment and great overall customer satisfaction. A proven technical support representative who could be introduced into an already established work environment. A complete team player able to communicate effectively with all levels of management and end users

.

Employer: Tek Systems (Stanley Black and Decker)

May 2017 Present

Position: System Analyst (Contactor)

End User & Customer Service (help desk incident tracking service tickets) Pc hardware Support (thin clients, laptops, desktops) Network support (hardware installs & technical support) Application support (MS365, WMS, Stay Link, SAP, Oracle, SCCM deploy application) ITP phones support, ticket system (Service Now)

RF Handheld Mobile Devices and Vehicle Mounted(PIT) equipment install and troubleshooting. Data center support (i.e. offsite data storage management, backup/recovery) IT project support. (AP upgrade,

Employer: Insight Global (Ross Distribution Perris, Ca) November 2015 December 2016

Position: Assistant Systems Administrator (Contractor) End User & Customer Service (help desk incident tracking service tickets) Pc hardware Support (thin clients)

Network support (hardware installs & technical support) Application support (MS365, WMS, Stay Link, MS Access) ITP phones support Ticket system (Service Now)

RF Handheld Mobile Devices and Vehicle Mounted(PIT) equipment install and troubleshooting. Data center support (i.e. offsite data storage management, backup/recovery) IT project support

Employer: C&G Technologies (Ross distribution Centers – Moreno Valley, Perris, Bakers filed, Ca) April 2013 November 2015

Position: IT Project Coordinator (Contractor)

Provide onsite Point of Sale installation and de-installation. Lead technical representative during data migration project. Trouble shooting software and hardware issues.

Train new service technicians.

Data center support (i.e. offsite data storage management, backup/recovery/help build new Data center) Network Administration

Hardware installation (POS, router/switches)

Cable installation and network related activities. Project Management (new warehouse opening project in Bakersfield, Ca) Employer: Smart Source Inc. (Part Time) (Major Companies- Chasse, Bank of America, Citizen Bank) November 2010 Present

Position: Lead Field Technician Contractor (Ca)

Provide onsite Point of Sale installation and de-installation. Lead technical representative during data migration project. TYRONE PERERA

RANCHO CUCAMONGA, CA 91730

909-***-****(MOBILE)

ac4fo3@r.postjobfree.com

Trouble shooting software and hardware issues.

Train new service technicians.

Data center support (i.e. offsite data storage management, backup/recovery) Network Administration

Hardware installation (POS, router/switches)

Cable installation and network related activities. Additional Experience & Education:

2010 ITT Technical Institute: San Bernardino

Computer information and Project Management (AA Degree) 2008 Franklin Career College

Basic electronics, Office Equipment’s and Pc Repair (Certification) 2002 Cal State University - San Bernardino CA

Web Page Developing. (Certification)

1997 UCLA Extension – Westwood, CA.

Human Resources Management

Special Skills:

Digital & Analog Circuitry

Precision Measuring Tools

Practical Electronics

PC Assembly/Upgrade/

PC Configuration & Troubleshooting

Hardware/Software Installations (Desktop, Laptop, Server, Switches, Routers)

Network Install Hardware and wireless (Access Point)

Diagnostic/Circuit Analysis

Mechanical Aptitude

Laser Fax Systems

Inkjet/Laser/Dot Matrix Printers

Electronic system troubleshooting

Copier Repair/Preventive Maintenance

Ability to Interpret Technical Manuals

CCTV camera installation knowledge

Low voltage cabling knowledge

PC help desk dispatch

MS office 2003,2007,2010,2013,2016,365

POS systems installation and repair

Data backup, Tape rotation

VoIP phone installation, and configuration(Cisco)

Remote desktop

VPN set up

Use multi Meter and Link Runner (network Detection)

IDF maintenance (Intermediate Distribution Frame)



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