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Electrical orTechnical Support Engineer

United States
$70,000 yr
February 11, 2018

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Scott Twombley

***** ******* ******* ****, **** Mills, PA 814-***-****

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Senior Technical Support Engineer

Advanced On-Site Technical Support Client Relations Expert Team Training

Experienced field service engineer with over 18 years’ experience working with cutting edge manufacturers of semiconductor systems. Natural ability to quickly learn and master new techniques, programs and equipment. Exceptionally creative and effective problem solver, excelling under pressure. Highly skilled in training and supporting all members of the technical team to work towards common goals. Instrumental in developing programs and projects to improve efficiency and productivity. Proven record of success working independently on location and within a team. Confident self-starter. Technically proficient in MS Word, Excel, and PowerPoint.

PLC programming

Stepper & Scanner Maintenance

Installation Execution

Optical & Electro Mechanics

Analytical Troubleshooting

Automation Expertise

Preventative Maintenance

Pneumatics Competence

On-Site Customer Field Service

Professional Experience

AINSWORTH PET NUTRITION, Meadville, PA 2016-2017

Maintenance Technician II

Completes scheduled work requests, predictive maintenance work orders, and preventative maintenance work orders by assigned completion date.

Provides the highest level of mechanical and electrical troubleshooting capabilities.

Repairs and rebuilds process and packaging equipment (pumps, motors, gearboxes, etc.).

Completes a root cause analysis of a preventable failure that takes over one hour to fix.


Quality/Manufacturing Engineer

Project manager for installing robotic welding line, responsible for all aspects of the project lifecycle.

Responsible for assisting quality assurance by reviewing of highly technical internal engineering documents and liaising with the engineering department to alert them to required alterations to the text.

Implemented and refined manufacturing methods according to discoveries made during the QA process.

CHIPBLASTER, Meadville, PA 2014

Electrical Engineer

Produced PLC programming automations for high pressure coolant systems, pumps and conveyors.

Responsible for the development of accurate CAD electrical schematic drawings in a timely fashion.

Aided in the formulation of long term strategic planning in order to enhance operations.

ASML, Fishkill, NY 2007 - 2013

Senior Technical Support Engineer

Provided detailed on-site technical support for ASML customer service. Responsible for installations, field upgrades, and maintenance of advanced stepper and scanner systems. Performed the first-of-its-kind field upgrades, and travelled to customers’ locations throughout the country to respond to maintenance needs and correct escalated down tool issues.

Trained, coached and mentored junior staff in general operations, advanced maintenance and technical troubleshooting methodologies.

Created, taught and oversaw the implementation of detailed action plans aimed at assisting on-site engineers to streamline troubleshooting procedures and improve efficiency in problem solving.

Technical Support Engineer 2000 - 2007

Instituted proactive maintenance plans to address machine issues and conducted system upgrades to improve reliability and increase efficiency.

Installed and maintained complex systems valued at over $40 million per machine, in various locations. Performed beta testing on new equipment to determine efficacy and overall functionality.

Provided real-time nationwide escalation support during system down events, and to resolve the most challenging issues.


B.S. Science in Electronics Engineering Technology, DeVry Institute of Technology, Columbus OH

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