NANCY D. PEARMAN ac4fn7@r.postjobfree.com
Stone Mountain, Georgia 30088 Phone: 678-***-****
EDUCATION: Albany Junior College – Albany, Georgia
Major: Office Administration in Secretarial Science – March 1984
EXPERIENCE:
07/16 – Present – Eagle Resource Group, LLC – Sandy Springs, GA 30328
GEORGIA DEPARTMENT OF REVENUE – Call Center 7/16 to 6/17
Assisted taxpayers with their individual returns for present and past years using Gentax database
Assisted taxpayers with their business accounts for withholding payroll, sales tax, and corporate tax which involved transferring payments, closing and opening accounts.
Applied payments to appropriate periods.
Walked taxpayers through step by step how to use the Georgia Tax Center (GTC) website
Reset passwords and correcting errors on returns
10/08-Present-Alorica At Home LLC – Stone Mountain, GA 30088
Alorica at Home Agent/CUSTOMER SERVICE
Accepting phone calls for HSN customers and placing phone orders
Searching product information and description using internet and intranet
Transferring calls to a Supervisor/Customer Service when needed
Entering customer name, address, phone no, and credit card info to set up account
06/04-4/08-Vratsinas Construction Co. (VCC) – Atlanta, GA 30328
JOB ACCOUNTANT/CUSTOMER SERVICE
Contact person to release monthly payment to subcontractors
Received required lien waivers from subcontractors
Notified Subs when payments were available to be released
Scanned all documents and filed in appropriate database
Backup to Office Manger in answering phones
Processed pay applications using Endeavor software
Electronically processed checks from owners
01/03-06/04-Priority One Staffing, Atlanta, GA – Vratsinas Construction Co. (VCC) - Temp to Perm Assignment
11/01–12/02-Northeast Atlanta Ear Nose & Throat, P.C. – Tucker, GA 30084
ADMINISTRATIVE ASSISTANT
Assisted Practice Manager with answering correspondence via email/phone
Develop Practice web page (www.northeastatlantaent.com)
Ordered office and medical supplies
Internet research for billing codes
Created presentations using Power Point for office meetings
Processed daily mail using postage machine
Primary person for running errands outside of office
10/01-11/01-Priority One Staffing, Atlanta, GA – Northeast Atlanta ENT, Tucker, GA - Temp to Perm Assignment
8/00-10/01-Ernst & Young, Atlanta, Georgia 30308
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE
Responsibilities include:
Made travel arrangements as necessary
Scheduled appointments using Lotus Notes
Coordinated meetings for four Partners
Assisted outside clients with information relating to Federal Specialty Services
Answered phones for ten persons in my group
Typed engagement letters, sent out faxes and fedexes as needed
Nancy D. Pearman Page 2 of 2
10/98-8/00-Priority One Staffing, Atlanta, GA – Ernst & Young, LLC - Temp to Perm Assignment
8/97-7/98 – BEERS CORPORATE SERVICES, Atlanta, Georgia 30303
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE
Responsibilities include:
Processed all Contracts for the Lucent team
Processed all Subcontract Change Orders as needed for the Lucent team
Assisted the Sr. Project Accountant in preparing the monthly billings for each job assigned to the Lucent team
Performed other administrative duties that became necessary to support the Lucent team with tracking invoices, faxing materials, making phone calls to clients, filing, copying, etc.
8/96-8/97-ProStaff Staffing Agency, Atlanta, GA - Beers Corporate Services – Temp to Perm Assignment
4/96–Present - Registered and active with Temporary Agencies: Priority One Staffing, AppleOne, Manpower, Careers USA, Adecco, etc.
4/84-3/96-GEORGIA PUBLIC SERVICE COMMISSION, Atlanta, Georgia 30334
ADMINISTRATIVE CLERK/CUSTOMER SERVICE
Responsibilities include:
Administered contracts and billing for auditing of public utility companies
Audited invoices as performed by Consultants under contracts
Maintained control records of contract amounts and costs billed to date
Coordinated contract amendments
Issued contract status report that is compiled on Lotus III Windows.
Processed data requests and responses to/from utility companies, and Consultants.
ADMINISTRATIVE SECRETARY/CUSTOMER SERVICE
Responsibilities include:
Scheduled meetings, Preparing agendas, Attending Committee Meetings to record the action of the meeting
Maintained and organizing the Commission & the Executive Secretary’s calendars
Answered routine correspondence and gathered information for reply to requests
Made travel arrangements for staff
Logged filings on a filing log on Approach, Assigned docket numbers and document numbers, and performed other secretarial duties as needed
EXEMPLARY ACCOMPLISHMENTS and SKILLS:
Telephone Communications Class at Execu-Train, Inc. Word Perfect for Windows and Excel Training Class
Lotus 123 Release 4 and 5, Word Perfect 5.2 and 6.1 Ten Key Calculator, Accounting, Scanning
Everyday Business Communications Skills for Managers Fedex Powership II, GE Medical System (Centricity)
MS Word, Excel, Power Point, Access, Visio, Publisher WIZBB-Financial Data Base & GroupWise (e-mail)
Purchasing, Linking, Timesheets/Payroll Web Page Designer, Researcher, CPT Coding
Endeavor, Starbuilder, 72 wpm, Inventory Checker Communication and presentation skills
Time-management and interpersonal skills Leadership and goal-setting skills, Taleo