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Customer Service Administrative Assistant

Stone Mountain, Georgia, United States
13.00 hr.
February 11, 2018

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Stone Mountain, Georgia 30088 Phone: 678-***-****

EDUCATION: Albany Junior College – Albany, Georgia

Major: Office Administration in Secretarial Science – March 1984


07/16 – Present – Eagle Resource Group, LLC – Sandy Springs, GA 30328

GEORGIA DEPARTMENT OF REVENUE – Call Center 7/16 to 6/17

Assisted taxpayers with their individual returns for present and past years using Gentax database

Assisted taxpayers with their business accounts for withholding payroll, sales tax, and corporate tax which involved transferring payments, closing and opening accounts.

Applied payments to appropriate periods.

Walked taxpayers through step by step how to use the Georgia Tax Center (GTC) website

Reset passwords and correcting errors on returns

10/08-Present-Alorica At Home LLC – Stone Mountain, GA 30088

Alorica at Home Agent/CUSTOMER SERVICE

Accepting phone calls for HSN customers and placing phone orders

Searching product information and description using internet and intranet

Transferring calls to a Supervisor/Customer Service when needed

Entering customer name, address, phone no, and credit card info to set up account

06/04-4/08-Vratsinas Construction Co. (VCC) – Atlanta, GA 30328


Contact person to release monthly payment to subcontractors

Received required lien waivers from subcontractors

Notified Subs when payments were available to be released

Scanned all documents and filed in appropriate database

Backup to Office Manger in answering phones

Processed pay applications using Endeavor software

Electronically processed checks from owners

01/03-06/04-Priority One Staffing, Atlanta, GA – Vratsinas Construction Co. (VCC) - Temp to Perm Assignment

11/01–12/02-Northeast Atlanta Ear Nose & Throat, P.C. – Tucker, GA 30084


Assisted Practice Manager with answering correspondence via email/phone

Develop Practice web page (

Ordered office and medical supplies

Internet research for billing codes

Created presentations using Power Point for office meetings

Processed daily mail using postage machine

Primary person for running errands outside of office

10/01-11/01-Priority One Staffing, Atlanta, GA – Northeast Atlanta ENT, Tucker, GA - Temp to Perm Assignment

8/00-10/01-Ernst & Young, Atlanta, Georgia 30308


Responsibilities include:

Made travel arrangements as necessary

Scheduled appointments using Lotus Notes

Coordinated meetings for four Partners

Assisted outside clients with information relating to Federal Specialty Services

Answered phones for ten persons in my group

Typed engagement letters, sent out faxes and fedexes as needed

Nancy D. Pearman Page 2 of 2

10/98-8/00-Priority One Staffing, Atlanta, GA – Ernst & Young, LLC - Temp to Perm Assignment

8/97-7/98 – BEERS CORPORATE SERVICES, Atlanta, Georgia 30303


Responsibilities include:

Processed all Contracts for the Lucent team

Processed all Subcontract Change Orders as needed for the Lucent team

Assisted the Sr. Project Accountant in preparing the monthly billings for each job assigned to the Lucent team

Performed other administrative duties that became necessary to support the Lucent team with tracking invoices, faxing materials, making phone calls to clients, filing, copying, etc.

8/96-8/97-ProStaff Staffing Agency, Atlanta, GA - Beers Corporate Services – Temp to Perm Assignment

4/96–Present - Registered and active with Temporary Agencies: Priority One Staffing, AppleOne, Manpower, Careers USA, Adecco, etc.

4/84-3/96-GEORGIA PUBLIC SERVICE COMMISSION, Atlanta, Georgia 30334


Responsibilities include:

Administered contracts and billing for auditing of public utility companies

Audited invoices as performed by Consultants under contracts

Maintained control records of contract amounts and costs billed to date

Coordinated contract amendments

Issued contract status report that is compiled on Lotus III Windows.

Processed data requests and responses to/from utility companies, and Consultants.


Responsibilities include:

Scheduled meetings, Preparing agendas, Attending Committee Meetings to record the action of the meeting

Maintained and organizing the Commission & the Executive Secretary’s calendars

Answered routine correspondence and gathered information for reply to requests

Made travel arrangements for staff

Logged filings on a filing log on Approach, Assigned docket numbers and document numbers, and performed other secretarial duties as needed


Telephone Communications Class at Execu-Train, Inc. Word Perfect for Windows and Excel Training Class

Lotus 123 Release 4 and 5, Word Perfect 5.2 and 6.1 Ten Key Calculator, Accounting, Scanning

Everyday Business Communications Skills for Managers Fedex Powership II, GE Medical System (Centricity)

MS Word, Excel, Power Point, Access, Visio, Publisher WIZBB-Financial Data Base & GroupWise (e-mail)

Purchasing, Linking, Timesheets/Payroll Web Page Designer, Researcher, CPT Coding

Endeavor, Starbuilder, 72 wpm, Inventory Checker Communication and presentation skills

Time-management and interpersonal skills Leadership and goal-setting skills, Taleo

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