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Software Support Specialist

Simi Valley, California, United States
February 10, 2018

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Solve problems in a creative manner in a challenging atmosphere, enhance interpersonal and technical skills and contribute to the productivity, functionality and effectiveness of my team.

Favorite Quote

Common sense is not so common - Voltaire


2016 – 2017 Digital Insight / NCR corp. Westlake Village, CA Software Support Specialist II – Application Operations Center Support

Application layer monitoring

Systems administration Linux, AIX, Unix and Windows server

MySQL administration support

Logs analysis both command line and Splunk

Beginner python, bash, C, C++ and C# scripting and programming

Escalation and customer support

Critical incident management

DNS setup and support

SSL certificate support

System maintenance and patch management support

Multiple network infrastructure support

2014 – 2016 Verizon Digital Media Services Playa Vista, CA NOC Engineer – Monitoring/Support Analysis

Advanced HTTP/HTTPS troubleshooting

Deep understanding of CDN proprietary technologies

Network level diagnostic and monitoring

CDN customer advanced setup and on-boarding

Video streaming setup/application/troubleshooting

AWS and S3 Bucket management and support

SSL deployment

DNS troubleshooting

Advanced logs analysis

Beginner Python and Bash programming

Team leader and training

2013 – 2014 Say Computer Inc. Owosso, MI

IT Service Technician

Windows, Apple OS and Linux systems diagnostics

Point of sale terminal maintenance

Hardware repair and replacement

Software installation and configuration

Customer service and sales

2007 – 2012 Quest Diagnostics Inc Van Nuys, CA

Route Service Representative III

2006 – 2007 MSM Consulting Group Chatsworth, CA

IT Service Technician

Computer systems diagnostics and repair


Fluent in Microsoft Office products

versions 2000 - 2007

Creative problem solving and

ability to see multiple aspects of

departmental challenges.

Exceptional communication skills,

both oral and written

A high attention to detail

High pressure situational awareness

Quick learner with drive to expand and

develop skills

Training administration, technical

documentation and educational seminar



Wrote a step-by-step training guide for Quest Diagnostics’ new specimen tracking system.

Developed and updated standard operating procedures and knowledge-base documentation for Quest Diagnostics and Verizon.

Updated new hire and senior training certification program for Quest Diagnostics and Verizon.

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