Objective
Solve problems in a creative manner in a challenging atmosphere, enhance interpersonal and technical skills and contribute to the productivity, functionality and effectiveness of my team.
Favorite Quote
Common sense is not so common - Voltaire
Experience
2016 – 2017 Digital Insight / NCR corp. Westlake Village, CA Software Support Specialist II – Application Operations Center Support
Application layer monitoring
Systems administration Linux, AIX, Unix and Windows server
MySQL administration support
Logs analysis both command line and Splunk
Beginner python, bash, C, C++ and C# scripting and programming
Escalation and customer support
Critical incident management
DNS setup and support
SSL certificate support
System maintenance and patch management support
Multiple network infrastructure support
2014 – 2016 Verizon Digital Media Services Playa Vista, CA NOC Engineer – Monitoring/Support Analysis
Advanced HTTP/HTTPS troubleshooting
Deep understanding of CDN proprietary technologies
Network level diagnostic and monitoring
CDN customer advanced setup and on-boarding
Video streaming setup/application/troubleshooting
AWS and S3 Bucket management and support
SSL deployment
DNS troubleshooting
Advanced logs analysis
Beginner Python and Bash programming
Team leader and training
2013 – 2014 Say Computer Inc. Owosso, MI
IT Service Technician
Windows, Apple OS and Linux systems diagnostics
Point of sale terminal maintenance
Hardware repair and replacement
Software installation and configuration
Customer service and sales
2007 – 2012 Quest Diagnostics Inc Van Nuys, CA
Route Service Representative III
2006 – 2007 MSM Consulting Group Chatsworth, CA
IT Service Technician
Computer systems diagnostics and repair
Skills
Fluent in Microsoft Office products
versions 2000 - 2007
Creative problem solving and
ability to see multiple aspects of
departmental challenges.
Exceptional communication skills,
both oral and written
A high attention to detail
High pressure situational awareness
Quick learner with drive to expand and
develop skills
Training administration, technical
documentation and educational seminar
experience
Achievements
Wrote a step-by-step training guide for Quest Diagnostics’ new specimen tracking system.
Developed and updated standard operating procedures and knowledge-base documentation for Quest Diagnostics and Verizon.
Updated new hire and senior training certification program for Quest Diagnostics and Verizon.