ac4fd5@r.postjobfree.com 864-***-****
NIDHI
VERMA
OBJECTIVE
Experienced Technical Writing
Professional possessing diverse
skill set in authoring tools, video
production technology and UX
methodologies. Looking for full
time opportunities in a dynamic
and progressive work
environment
SKILLS
• Technical Writing: Madcap
Flare, OASIS Dita Version
1.2(Arbortext Editor),
Robohelp, XHTML/CSS,
MarkdownPad2, Wiki, MS
Office, Camtasia Studio.
• Instructional Design: Adobe
Premiere Pro, Audition,
Photoshop, InDesign,
Illustrator
• Usability Testing: Morae
software, Think Aloud
Protocol, Heuristic Analysis,
Personas, User Maps
• Content Management: SDL
Live Content Architect, Github,
SVN Tortoise, JIRA, Sharepoint,
Filezilla, FTP, MoveOn (web
based SaaS software)
CURRENT LOCATION: CLEMSON, SC (USA)
LANGUAGES KNOWN: ENGLISH & HINDI
WORK PERMIT: F-1 STUDENT VISA (NO WORK VISA REQUIRED TILL JUNE 2019) AVAILABILITY: MAY 2018 ONWARD
EXPERIENCE
TECHNICAL VIDEO PROCESS INTERN • ETHICON INC., JOHNSON & JOHNSON COMPANY•SEPTEMBER 2017 TO PRESENT
• Create instructional/training videos
• Gather input, read reference manuals, interact with SMEs, interview shop floor employees and create storyboard
• Film, edit and produce process & product videos
GRADUATE ASSISTANT • GLOBAL PARTNERSHIP & INITIATIVES, CLEMSON UNIVERSITY • AUGUST 2017 TO PRESENT
• Create communication graphics using Adobe creative cloud
• Manage MoveOn software to record contracts and agreements signed with partner institutions, and coordinate events
GRADUATE ASSISTANT• PEARCE CENTER OF PROFESSIONAL
COMMUNICATION, CLEMSON UNIVERSITY • AUGUST 2016 TO MAY 2017
• Worked on projects such as Newsletter, Social Media, Journals, and website creation
• Managed a team of interns and supervised their projects DOCUMENTATION LEAD • LIONBRIDGE TECHNOLOGIES, BANGALORE, INDIA • NOVEMBER 2013 TO JULY 2016
• Hewlett Packard Enterprise (client site)- Cloud Automation Management- August 2014 to July 2016
Created Installation, User, Maintenance, Administration and Concept guides for two different enterprise applications
Participated in scrum, sprint, and planning meetings
Updated the defect and new feature documentation status in AGM
Trained and mentored new team members
Assisted development team in software testing and deployment
Liaised with US writing team on new developments in tools and processes. Coordinated with the development team in Vietnam for product updates.
Created documentation tracker, dashboard reports and internal checklists for the IE team to track progress and improve transparency within R&D team by sharing it across teams LOCATION PREFERENCE:
ATLANTA, ALPHARETTA, GEORGIA,
SC, NC, CALIFORNIA
EDUCATION
MASTER OF ARTS IN
PROFESSIONAL COMMUNICATION
(MAPC) • MAY 2018 • CLEMSON
UNIVERSITY, CLEMSON, SC
MBA (IT) • 2002 • PRESTIGE
INSTITUTE OF MANAGEMENT &
RESEARCH, INDORE, INDIA
MASTERS IN ECONOMICS • 2000
• CHRIST CHURCH COLLEGE,
KANPUR, INDIA
BACHELORS IN COMMERCE •
1998• BHOWANIPUR COLLEGE,
KOLKATA, INDIA
PROJECTS
• Enterprise Application
user guides
• Nokia X and Asha handset
user and developer
guides
• IOM guides for
mechanical products
• Training/Instructional
Videos
• Distance Learning Module
video
• Usability Testing
Cognate Video
• Needs Assessment for
School of Architecture
website
• Think Aloud Protocol for
NAVAIR career guide app
• Website creation for
Post- Colonial Students
Association
• Portfolio website creation
• Promo videos for Non-
Profit organization
• Brochure/Cover design
• Research paper on “How
can companies manage
documentation quality
control in agile
environment?”
Promoted as an IE Lead within 3 months of joining. Assigned an additional project to lead with one additional team member.
• Nokia (client site)-Telecommunication- November 2013 to August 2014
Created Installation & User guides, and online documentation help as part of software development kits
Edited Nokia X Developer's Library and Nokia X services SDK installer user guide for Nokia X software platform
Created and edited Nokia Asha software platform online guide
Created release notes, maintained document versioning TECHNICAL WRITER LEAD • ENSCI (WEIR SES), BANGALORE, INDIA • SEPTEMBER 2011 TO NOVEMBER 2013
• Created content for company website, marketing collaterals, newsletter and newsflash, utilizing my additional skills in creative writing
• Created user guides for products such as pumps, valves and cavex cyclones. Worked as an individual contributor and team lead.
• Proof read and reviewed all projects before submission
• Created and set up the entire quality process as an initiative, streamlined the documentation process. Prepared checklists and QA reports and introduced peer and supervisor reviews.
• Project management – single point of contact for documentation, graphics and animation projects. Worked with clients across Canada, US and Australia.
• Prepared Standard Operating Procedures (SOP), RFP/RFQ for clients.
• Promoted to a Team Lead managing a team of 12 members within 6 months of joining
CONTENT WRITER• JUS’TRUFS CHOCOLATIERS, BANGALORE, INDIA • AUGUST 2008 TO AUGUST 2011
Created and managed content for company website. Designed content for brochures, handouts and other promotional material. Coordinated with design partners. Managed social media content.
ASSISTANT MANAGER, RECRUITMENT • AXA BUSINESS SERVICES, PUNE, INDIA • MARCH 2007 TO JUNE 2008
End to end hiring/recruitment for the finance vertical including Asset Management and Finance & Accounting.
MANAGER- EXECUTIVE SEARCH • QUADRANGLE (NAUKRI.COM), NOIDA, INDIA • JAN 2005 TO FEB 2007
Sourced, screened and headhunted middle and senior level positions for key accounts, independently.
SENIOR EXECUTIVE-OPERATIONS • EXL SERVICES INDIA LTD, NOIDA, INDIA • JUNE 2003 TO DEC 2004
Handled motor insurance sales, customer service & claims for UK customers. Trained in US & UK voice and accent.
TECHNICAL SUPPORT EXECUTIVE • WIPRO SPECTRAMIND, NEW DELHI, INDIA • JUNE 2002 TO MAY 2003
Worked with both inbound and outbound (telemarketing) processes catering to US based customers.