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Technical Writer

Location:
Clemson, South Carolina, United States
Posted:
February 10, 2018

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ac4fd5@r.postjobfree.com 864-***-****

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NIDHI

VERMA

OBJECTIVE

Experienced Technical Writing

Professional possessing diverse

skill set in authoring tools, video

production technology and UX

methodologies. Looking for full

time opportunities in a dynamic

and progressive work

environment

SKILLS

• Technical Writing: Madcap

Flare, OASIS Dita Version

1.2(Arbortext Editor),

Robohelp, XHTML/CSS,

MarkdownPad2, Wiki, MS

Office, Camtasia Studio.

• Instructional Design: Adobe

Premiere Pro, Audition,

Photoshop, InDesign,

Illustrator

• Usability Testing: Morae

software, Think Aloud

Protocol, Heuristic Analysis,

Personas, User Maps

• Content Management: SDL

Live Content Architect, Github,

SVN Tortoise, JIRA, Sharepoint,

Filezilla, FTP, MoveOn (web

based SaaS software)

CURRENT LOCATION: CLEMSON, SC (USA)

LANGUAGES KNOWN: ENGLISH & HINDI

WORK PERMIT: F-1 STUDENT VISA (NO WORK VISA REQUIRED TILL JUNE 2019) AVAILABILITY: MAY 2018 ONWARD

EXPERIENCE

TECHNICAL VIDEO PROCESS INTERN • ETHICON INC., JOHNSON & JOHNSON COMPANY•SEPTEMBER 2017 TO PRESENT

• Create instructional/training videos

• Gather input, read reference manuals, interact with SMEs, interview shop floor employees and create storyboard

• Film, edit and produce process & product videos

GRADUATE ASSISTANT • GLOBAL PARTNERSHIP & INITIATIVES, CLEMSON UNIVERSITY • AUGUST 2017 TO PRESENT

• Create communication graphics using Adobe creative cloud

• Manage MoveOn software to record contracts and agreements signed with partner institutions, and coordinate events

GRADUATE ASSISTANT• PEARCE CENTER OF PROFESSIONAL

COMMUNICATION, CLEMSON UNIVERSITY • AUGUST 2016 TO MAY 2017

• Worked on projects such as Newsletter, Social Media, Journals, and website creation

• Managed a team of interns and supervised their projects DOCUMENTATION LEAD • LIONBRIDGE TECHNOLOGIES, BANGALORE, INDIA • NOVEMBER 2013 TO JULY 2016

• Hewlett Packard Enterprise (client site)- Cloud Automation Management- August 2014 to July 2016

Created Installation, User, Maintenance, Administration and Concept guides for two different enterprise applications

Participated in scrum, sprint, and planning meetings

Updated the defect and new feature documentation status in AGM

Trained and mentored new team members

Assisted development team in software testing and deployment

Liaised with US writing team on new developments in tools and processes. Coordinated with the development team in Vietnam for product updates.

Created documentation tracker, dashboard reports and internal checklists for the IE team to track progress and improve transparency within R&D team by sharing it across teams LOCATION PREFERENCE:

ATLANTA, ALPHARETTA, GEORGIA,

SC, NC, CALIFORNIA

EDUCATION

MASTER OF ARTS IN

PROFESSIONAL COMMUNICATION

(MAPC) • MAY 2018 • CLEMSON

UNIVERSITY, CLEMSON, SC

MBA (IT) • 2002 • PRESTIGE

INSTITUTE OF MANAGEMENT &

RESEARCH, INDORE, INDIA

MASTERS IN ECONOMICS • 2000

• CHRIST CHURCH COLLEGE,

KANPUR, INDIA

BACHELORS IN COMMERCE •

1998• BHOWANIPUR COLLEGE,

KOLKATA, INDIA

PROJECTS

• Enterprise Application

user guides

• Nokia X and Asha handset

user and developer

guides

• IOM guides for

mechanical products

• Training/Instructional

Videos

• Distance Learning Module

video

• Usability Testing

Cognate Video

• Needs Assessment for

School of Architecture

website

• Think Aloud Protocol for

NAVAIR career guide app

• Website creation for

Post- Colonial Students

Association

• Portfolio website creation

• Promo videos for Non-

Profit organization

• Brochure/Cover design

• Research paper on “How

can companies manage

documentation quality

control in agile

environment?”

Promoted as an IE Lead within 3 months of joining. Assigned an additional project to lead with one additional team member.

• Nokia (client site)-Telecommunication- November 2013 to August 2014

Created Installation & User guides, and online documentation help as part of software development kits

Edited Nokia X Developer's Library and Nokia X services SDK installer user guide for Nokia X software platform

Created and edited Nokia Asha software platform online guide

Created release notes, maintained document versioning TECHNICAL WRITER LEAD • ENSCI (WEIR SES), BANGALORE, INDIA • SEPTEMBER 2011 TO NOVEMBER 2013

• Created content for company website, marketing collaterals, newsletter and newsflash, utilizing my additional skills in creative writing

• Created user guides for products such as pumps, valves and cavex cyclones. Worked as an individual contributor and team lead.

• Proof read and reviewed all projects before submission

• Created and set up the entire quality process as an initiative, streamlined the documentation process. Prepared checklists and QA reports and introduced peer and supervisor reviews.

• Project management – single point of contact for documentation, graphics and animation projects. Worked with clients across Canada, US and Australia.

• Prepared Standard Operating Procedures (SOP), RFP/RFQ for clients.

• Promoted to a Team Lead managing a team of 12 members within 6 months of joining

CONTENT WRITER• JUS’TRUFS CHOCOLATIERS, BANGALORE, INDIA • AUGUST 2008 TO AUGUST 2011

Created and managed content for company website. Designed content for brochures, handouts and other promotional material. Coordinated with design partners. Managed social media content.

ASSISTANT MANAGER, RECRUITMENT • AXA BUSINESS SERVICES, PUNE, INDIA • MARCH 2007 TO JUNE 2008

End to end hiring/recruitment for the finance vertical including Asset Management and Finance & Accounting.

MANAGER- EXECUTIVE SEARCH • QUADRANGLE (NAUKRI.COM), NOIDA, INDIA • JAN 2005 TO FEB 2007

Sourced, screened and headhunted middle and senior level positions for key accounts, independently.

SENIOR EXECUTIVE-OPERATIONS • EXL SERVICES INDIA LTD, NOIDA, INDIA • JUNE 2003 TO DEC 2004

Handled motor insurance sales, customer service & claims for UK customers. Trained in US & UK voice and accent.

TECHNICAL SUPPORT EXECUTIVE • WIPRO SPECTRAMIND, NEW DELHI, INDIA • JUNE 2002 TO MAY 2003

Worked with both inbound and outbound (telemarketing) processes catering to US based customers.



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